Publications

November 1993
Case

Thurgood Marshall High School

By: John J. Gabarro

Presents the problem facing a newly appointed high-school principal. Raises issues about interpersonal and group behavior including lack of open conflict resolution and the need to intervene in an interpersonal conflict. Also raises the issue of intergroup conflict... View Details

Keywords: Problems and Challenges; Conflict and Resolution; Employee Relationship Management; Secondary Education; Groups and Teams; Education Industry

03 Nov 2011
What Do You Think?

The Ultimate Question in Management

continuously inspire the passion and confidence for every employee to perform their role at the expected level or better?" (from Barry Cohen), "Will the world be a better place if I do my job well?" (from Mo Bjornestad),... View Details

Keywords: by James Heskett

March 2001 (Revised September 2002)
Case

Merck Latin America (C): Brazil

By: Michael Beer and James Weber

Examines Merck's change effort in Brazil from the perspective of the local employees. View Details

Keywords: Change Management; Cross-Cultural and Cross-Border Issues; Multinational Firms and Management; Employees; Operations; Perspective; Pharmaceutical Industry; Brazil

18 Dec 2012
First Look

First Look: December 18

Quarterly (forthcoming) Abstract Socialization theory has focused on enculturating new employees such that they develop pride in their new organization and internalize its values. Drawing on authenticity... View Details

Keywords: Carmen Nobel

25 Feb 2020
Research & Ideas

For Migrant Workers, Homesickness Can Reduce Productivity

workplace friendships, firms can minimize the psychological costs of homesickness, which increase depending on how far the employee is from home, according to Choudhury’s study, Social Attachment to Place... View Details

Keywords: by Kristen Senz

23 Jun 2003
Research & Ideas

Psychology, Pathology, and the CEO

without informing other departments, leading to waste and duplication. Respect among peers declined. Employees regularly went to the press to air grievances, reinforcing the BBC's culture of blame.— Rosabeth Moss Kanter BBC: In 1999, the... View Details

Keywords: by Rosabeth Moss Kanter

21 Jun 2004
Research & Ideas

Racial Diversity Pays Off

Increase the diversity of employees in your organization—for example, on the basis of race, gender, religion, nationality, and sexual orientation—and you'll automatically have a better company. Right? That's the prevailing belief anyway.... View Details

Keywords: by Martha Lagace

21 Sep 2009
Research & Ideas

Excessive Executive Pay: What’s the Solution?

crescendo last March when insurance conglomerate AIG, kept on life support with up to $183 billion in taxpayers' cash, dished out bonuses totaling $165 million to 400 employees in the London office whose derivatives trading nearly... View Details

Keywords: by Roger Thompson

22 Aug 2011
Research & Ideas

Getting to Eureka!: How Companies Can Promote Creativity

Amabile spearheaded a study of more than 200 knowledge workers over a three-year period, asking them to keep journal entries of their successes and frustrations at work. What she found was unexpected: It wasn't recognition or awards that most ignited View Details

Keywords: by Michael Blanding

April 2022
Case

Gender Equality in Business: 100 Years of Progress?

By: Boris Groysberg and Colleen Ammerman

"Gender Equality in Business: 100 Years of Progress?" traces the history of women in management from the early 20th to early 21st century through analysis of Harvard Business Review's coverage of women and gender. The case identifies six distinct phases in the... View Details

Keywords: History; Business History; Gender; Management; Employees; Leadership; Organizational Change and Adaptation; Work-Life Balance; Prejudice and Bias; Social Issues; Diversity; Equity; United States

13 Mar 2005
Research & Ideas

Reinforcing Values: A Public Dressing Down

performance to improve, only to be bitterly disappointed. For some reason, the right things still don't happen. Why is change so hard? First of all, most people are reluctant to alter their habits. What worked in the past is good enough; in the absence of a dire... View Details

Keywords: by David A. Garvin & Michael A. Roberto

February 2010
Article

Managing Know-How

By: Deishin Lee and Eric J. Van den Steen

We study how firms can use a knowledge management system to optimally leverage employee-generated know-how. In particular, we consider the following practical strategic questions for the manager of a knowledge-intensive firm: should her firm develop a formal knowledge... View Details

Keywords: Change; Employees; Information; Knowledge Management; Outcome or Result; Practice; Problems and Challenges; Motivation and Incentives; System; Value