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Show Results For
- All HBS Web
(1,196)
- People (1)
- News (127)
- Research (872)
- Events (6)
- Multimedia (2)
- Faculty Publications (388)
- 08 Dec 2015
- First Look
December 8, 2015
increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets... View Details
Keywords: Sean Silverthorne
- 18 Feb 2014
- First Look
First Look: February 18
possibilities of multiple voucher purchases and firm price re-optimization. Despite the potential benefits of online discount vouchers to certain firms in certain circumstances, our analysis reveals the narrow conditions in which vouchers... View Details
Keywords: Sean Silverthorne
- 03 Mar 2017
- News
Big Blue’s Big Bet
yes, Watson is a big deal. Perhaps the best place to start to understand it all is in 2007, in the Semantic Analysis and Integration Department at IBM’s Thomas J. Watson Research Center in Yorktown Heights, New York. There, a team of... View Details
Keywords: Paul Kix; illustrations by Dan Page
- 14 Feb 2012
- First Look
First Look: February 14
Quality Demons Author:Regina E. Herzlinger Publication:." In Accountability and Responsibility in Health Care: Issues in Addressing an Emerging Global Challenge. Vol. 1, edited by Bruce Rosen, Avi Israeli, and Stephen Shortell. Series in Global Health Care View Details
Keywords: Carmen Nobel