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  • Web

Commodities, Currencies, and Balancing of the Trade Deficit - A Chronicle of the China Trade

Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Give News New Construction Academic Programs Doctoral Programs Executive Education MBA Summer Venture in... View Details
  • September 2018 (Revised May 2021)
  • Teaching Plan

Eastern Bank: Innovating Through Eastern Labs

By: Karen Mills, Dennis Campbell and Aaron Mukerjee
Eastern Bank is a 200-year-old New England mutual bank with a community focus. Eastern specializes in small business lending, having made strategic investments to become the top SBA lender in New England in the midst of the Great Recession, when other banks were... View Details
Keywords: Banks; Fintech; Innovation; Innovation ＆ Entrepreneurship; Innovation And Strategy; Technological Change; Technology And Innovation Management; Entrepreneurial Management; Intrapreneurship; Banks and Banking; Innovation and Invention; Entrepreneurship; Innovation Strategy; Technological Innovation; Information Technology; Management
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  • September 2024
  • Article

Political Elite Cues and Attitude Formation in Post-Conflict Contexts

By: Natalia Garbiras-Díaz, Miguel Garcia-Sanchez and Aila M. Matanock
Civil conflicts typically end with negotiated settlements, but many settlements fail, often during the implementation stage when average citizens have increasing influence. Citizens sometimes evaluate peace agreements by voting on referendums or the negotiating... View Details
Keywords: Civil Unrest; Peace Process; Political Leadership; Peace; Politics; Policy Change; Policy; Government and Politics; Government Administration; Governance; Political Elections; Civil Society or Community; Negotiation; Negotiation Participants; Public Relations Industry; Colombia; Latin America; South America
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  • 11 Aug 2008
  • Research & Ideas

Strategy Execution and the Balanced Scorecard

different time from operational review meetings. In that way, each meeting has its own frequency, agenda, information system, and participation, as best meets the goals for that meeting. Q: Given the proliferation of tools, how should... View Details
Keywords: by Martha Lagace
  • Web

Working Groups Update | About

Working Groups Update Published February 8, 2024 Share via Facebook Share via LinkedIn Print Share via email With the spring semester underway, I am writing to provide more information about the working groups we announced late last year.... View Details
  • 14 Oct 2021
  • In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

and on the external situation (e.g., a rise in cases), and communicate this to your employees. 3. If a solution works, share it. If a manager finds a remote/flex arrangement that works for one person on the team, share it with others.... View Details
Keywords: by Kristen Senz
  • 03 Jul 2012
  • First Look

First Look: July 3

Understanding Variation across Local Communities Authors:Christian Seelos, Johanna Mair, Julie Battilana, and M. Tina Dacin Publication:In Communities and Organizations. Vol. 33, edited by Christopher... View Details
Keywords: Sean Silverthorne
  • Web

Beth Clark | About

Elizabeth (Beth) Clark Bio As the Chief Information Officer at Harvard Business School (HBS), Beth Clark oversees the transformation and strengthening of enterprise IT, ensuring alignment with the School's reputation for excellence.... View Details
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

Learning and Pricing for Varying Assortments." Shane M. Greenstein : Winner of the 2021 Ralph Gomory Best Industry Studies Paper Award from the Industry Studies Association for "Technological Leadership (de)Concentration: Causes in View Details
  • Web

Credential of Leadership, Impact, and Management in Business | HBS Online

our courses are not available to communicate with learners directly or participate in learner-organized events. However, you may visit the HBS Online Business Insights Blog and HBS Online Facebook page for View Details
  • Web

Negotiation Course Online | HBS Online

of silent animated video above: Learner completes an interactive question by dragging and dropping choices into two different categories Get social by collaborating with a global community of peers before, during, and after your course.... View Details
  • Forthcoming
  • Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
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  • Research Summary

Self-environment relationship and its effect on decisions under risk and uncertainty

My research seek to better understand the main cognitive and social abilities that guide our judgments, and the ways they interact with aspects of the situation to shape humans' decisions. It is currently comprised of three related... View Details

  • 17 Dec 2013
  • First Look

First Look: December 17

boundaries, and information processing challenges associated with distant search. Information processing, storage, and communication costs have long been an important... View Details
Keywords: Carmen Nobel
  • 11 Mar 2001
  • Research & Ideas

Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries

being a modest market for British textiles into an expanding market not only for textiles, but for British iron and steel, machinery and coal. 1 However the transport and communication improvements also threatened merchant intermediaries... View Details
Keywords: by Geoffrey Jones
  • 10 Nov 2015
  • Op-Ed

Authentic Leadership Rediscovered

LinkedIn, Google and increasingly networked communities means that every leader has the informal equivalent of a “Yelp” score that will come to light. If people see their leaders as trustworthy and willing... View Details
Keywords: by Bill George
  • Web

The 20th Century Zeitgeist - Leadership

as African-Americans relocate from rural South to northern cities Influence: Medium-High 20 1920 s 19 Population of urban centers overtakes that of rural communities Tight immigration restrictions Increase in divorce rates Influence:... View Details
  • 01 Jun 2023
  • News

An Engine of Innovation

pursue. What are the support systems and resources provided at the labs to student and alumni ventures? What sustains this community is the incredible team here that works fully in service to students and alumni so they can be in service... View Details
Keywords: Jennifer Gillespie
  • Web

Strategy Execution Online Course | HBS Online

responsibilities Foster successful strategy execution by establishing an environment that communicates which opportunities and behaviors are encouraged and which are out of bounds Who Will Benefit Mid-Level Managers and Professionals... View Details
  • February 2021
  • Case

Apple: Privacy vs. Safety (A)

By: Henry McGee, Nien-hê Hsieh, Sarah McAra and Christian Godwin
In 2015, Apple CEO Tim Cook debuted the iPhone 6S with enhanced security measures that enflamed a debate on privacy and public safety around the world. The iPhone 6S, amid a heightened concern for privacy following the 2013 revelation of clandestine U.S. surveillance... View Details
Keywords: Iphone; Encryption; Data Privacy; Customers; Customer Focus and Relationships; Decision Making; Ethics; Values and Beliefs; Globalized Firms and Management; Government and Politics; National Security; Law; Law Enforcement; Leadership; Markets; Safety; Social Issues; Corporate Social Responsibility and Impact; Civil Society or Community; Mobile and Wireless Technology; Technology Industry; Consumer Products Industry; Telecommunications Industry; Electronics Industry; United States; China; Hong Kong
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