Publications

September 1993
Background Note

The Private Label Movement

By: Robert S. Kaplan and Ray A. Goldberg

Private labels, previously weak in the U.S. market, are making inroads in the United States and Canada. Reasons for this include a weak economy, better quality of private label goods, and a desire by retailers to increase profitability. View Details

Keywords: Brands and Branding; Retail Industry; United States; Canada

August 1993
Background Note

Glossary of Retail Terms

By: David E. Bell and Dinny Starr

Keywords: Retail Industry

June 1993 (Revised September 1993)
Case

Retail in Mexico 1993

By: David B. Yoffie and Charles McHugh LaFollette

In the wake of NAFTA, U.S. retail firms begin to see Mexico as an attractive market for international expansion. This case examines the structure of Mexico's volume retail (grocery, discount, warehouse club, hypermarket) industry, the joint ventures between U.S. and... View Details

Keywords: Expansion; Global Strategy; Joint Ventures; Industry Structures; Trade; Retail Industry; United States; Mexico

May 1993 (Revised July 1995)
Case

Air Miles

By: John A. Quelch

The chairman and CEO of a U.K.-based frequent buyer travel award program is planning on launching in North America. Management must determine the marketing strategy to be used, specifically how the U.K. program should be altered, whether the U.S. and Canadian markets... View Details

Keywords: Marketing Strategy; Service Delivery; Market Entry and Exit; Adaptation; Product Launch; Service Industry; Canada; United Kingdom; United States

May 1993 (Revised May 1994)
Case

Managing for Integrity: Three Vignettes

By: Lynn S. Paine

Three situations are described. A branch manager for a retail brokerage firm must decide whether to change the branch's cash management techniques to increase interest earnings. An auto mechanic must decide whether to oversell parts and repairs to meet sales and... View Details

Keywords: Growth Management; Ethics; Decision Making; Organizational Culture; Financial Management; Sales; Organizational Change and Adaptation

May 1993
Case

Alexander Hospital Gift Shoppe

By: Regina E. Herzlinger

Keywords: Retail Industry; Retail Industry

May 1993
Teaching Note

Alexander Hospital Gift Shoppe TN

By: Regina E. Herzlinger

Keywords: Health Care and Treatment; Retail Industry; Retail Industry

April 1993 (Revised January 2011)
Background Note

Note on Store Location

By: David E. Bell and Jose B. Alvarez

Reviews some basic issues to be considered in selecting a new location for a retail store. View Details

Keywords: Business Divisions; Geographic Location; Expansion; Retail Industry

April 1993 (Revised May 1994)
Background Note

Positioning

By: David E. Bell

Describes the importance of positioning for retail outlets. Sections of the note deal with aspects of the retailing mix. View Details

Keywords: Marketing Strategy; Product Positioning; Distribution; Retail Industry

1993
Chapter

Quick Response in Manufacturing-retail Channels

By: J. H. Hammond

Keywords: Performance Efficiency; Retail Industry; Retail Industry

April 1993 (Revised February 1995)
Teaching Note

Randall's Department Stores TN

By: David E. Bell

Teaching Note for (9-593-032). View Details

Keywords: Retail Industry

April 1993 (Revised June 1995)
Teaching Note

Staples, Inc. TN

By: David E. Bell

Teaching Note for (9-593-034). View Details

Keywords: Retail Industry

December 1992 (Revised July 1993)
Supplement

Wal-Mart Update 1992

By: David B. Yoffie and Jonathan Ginns

Updates Wal-Mart Stores' Discount Operations case from 1985 to 1992. View Details

Keywords: Competition; Retail Industry; United States

December 1992
Supplement

Wal-Mart Ventures into Mexico

By: David B. Yoffie and Jonathan Ginns

Introduces Wal-Mart's initial plans to enter the Mexican retail market. Designed for use with Wal-Mart Stores' Discount Operations. View Details

Keywords: Growth and Development Strategy; Globalization; Retail Industry; United States; Mexico

November 1992 (Revised December 1994)
Case

Northridge and Southridge Malls

By: William J. Poorvu

Keywords: Retail Industry

October 1992 (Revised September 1993)
Case

L.L. Bean, Inc.: Item Forecasting and Inventory Management

By: Arthur Schleifer Jr.

L.L. Bean must make stocking decisions on thousands of items sold through its catalogs. In many cases, orders must be placed with vendors twelve or more weeks before a catalog lands on a customer's doorstep, and commitments cannot be changed thereafter. As a result,... View Details

Keywords: Forecasting and Prediction; Risk Management; Cost Management; Risk and Uncertainty; Demand and Consumers; Order Taking and Fulfillment; Retail Industry; United States