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Show Results For
- All HBS Web
(1,519)
- News (232)
- Research (1,178)
- Events (2)
- Multimedia (6)
- Faculty Publications (443)
- 14 Apr 2015
- First Look
First Look: April 14
O'Toole Abstract—In this chapter, we present the two primary functions of corporate reporting (information and transformation) and why currently isolated financial and sustainability reporting are not likely to effectively perform these... View Details
Keywords: Sean Silverthorne
- 03 Jan 2017
- First Look
January 3, 2017
Performance Goals and Incentives This module explains how managers use performance goals and incentives to ensure that employee actions align with the strategy of the... View Details
Keywords: Carmen Nobel
- 08 Apr 2008
- First Look
First Look: April 8, 2008
Casey, Comcast's New England Region general manager, transformed a low commitment and performance organization. When he took charge of this Comcast region he inherited an organization that was bureaucratic, had low customer satisfaction,... View Details
Keywords: Martha Lagace
- 01 Oct 2001
- Research & Ideas
Five Questions for Stuart Gilson
stagnating sales, accounting losses, or a falling stock price. In extreme cases such poor performance may cause the company to default on its debt, resulting in bankruptcy. Restructuring the debt can be difficult and costly, although in... View Details
Keywords: by Sean Silverthorne
- 05 Nov 2021
- Op-Ed
How to Tap the Talent Automated HR Platforms Miss
As the global staffing shortage grinds on, corporate recruiters everywhere are relying on their online hiring platforms and automated systems to deliver the candidates they need. Too often, these tools will fail them, sidelining many qualified workers in the process.... View Details
Keywords: by Joseph B. Fuller
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Breakthrough Service is Different.” What is your definition of breakthrough service, and why is it different? Sasser: Breakthrough services are those that provide extraordinary results and a high-quality experience for customers and View Details
- 20 Dec 2016
- First Look
December 20, 2016
performance metrics that can be used to run the business. This case gives students the opportunity to develop a framework for thinking about GoDaddy’s business and design performance metrics that measure the... View Details
Keywords: Carmen Nobel
- August 2008
- Case
Sloan & Harrison: The Associate Challenge
By: Boris Groysberg and Eliot Sherman
The law firm, Sloan & Harrison, was confronting issues pertaining to morale and turnover among its associate ranks. Annual surveys of associates revealed increasing dissatisfaction, particularly with respect to partner communication, work-life balance, and mentorship.... View Details
Keywords: Problems and Challenges; Employees; Human Resources; Leadership Development; Management Style; Performance; Work-Life Balance; Conflict Management; Legal Services Industry
Groysberg, Boris, and Eliot Sherman. "Sloan & Harrison: The Associate Challenge." Harvard Business School Case 409-032, August 2008.
- 26 Feb 2008
- First Look
First Look: February 26, 2008
I test for learning vs. effort allocation effects of promotion-based incentives. I find that promotion and demotion decisions for store managers of a major U.S.-based fast-food retailer (QSR) are sensitive to nonfinancial performance... View Details
Keywords: Martha Lagace
- 19 Mar 2019
- First Look
New Research and Ideas, March 19, 2019
Management Science The Role of Taxes in the Disconnect Between Corporate Performance and Economic Growth By: Khan, Urooj, Suresh Nallareddy, and Ethan Rouen Abstract—We investigate the relation between the growth in corporate profits and... View Details
Keywords: Dina Gerdeman
- 24 Aug 2009
- Research & Ideas
SuperCorp: Values as Guidance System
guide. Clear articulation of values and principles helps employees choose among alternatives in a consistent manner. "One Cemex, we are only one Cemex," CEO Lorenzo Zambrano declared to me. The Mexican company is one of the... View Details
Keywords: by Rosabeth Moss Kanter
- 17 Nov 2003
- Research & Ideas
The Business Case for Diabetes Disease Management
Conference on November 7. Beaulieu's research focuses on many aspects of healthcare—including contracting, quality competition in managed care, and human capital management and performance measurement. At the session, she prodded her... View Details
- 26 Oct 2011
- News
On Top, Down Under
also notable for its activity in the community, “investing millions of dollars, and with nearly one-third of employees volunteering their time to help out with community-based organizations,” the Australian reported. In 2010, for the... View Details
- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
added. Witnessing the hidden work performed on their behalf makes customers more satisfied, more willing to pay, and more loyal. It can also make employees more satisfied by demonstrating to them that they... View Details
Keywords: Dina Gerdeman
- 27 Aug 2013
- First Look
First Look: August 27
Publications August 2013 Journal of Financial Economics The Performance of Corporate Alliances: Evidence from Oil and Gas Drilling in the Gulf of Mexico By: Beshears, John Abstract—I use data on oil and gas drilling in the Gulf of... View Details
Keywords: Sean Silverthorne
- 14 Jun 2011
- First Look
First Look: June 14
Cohen, Randolph B. Cohen, and Christopher MalloyHarvard Business School Supplement 211-075 This is a (B) case for "AQR's Momentum Funds." It follows the first year of performance of the funds after launching and gives students a... View Details
Keywords: Sean Silverthorne
- 23 Sep 2021
- News
Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies
October 11 event will be in English. Interested alumni can register here. Alumni Pro-Bono Service Lifts Black-Owned Enterprises In an effort to maximize its community impact, the HBS African-American Alumni Association (HBSAAA) recently launched the Opportunity and... View Details
Keywords: Margie Kelley
- 24 Jun 2015
- HBS Case
Upgrading School with a Startup Mentality
already established four schools in San Francisco, with 115 employees (including 45 engineers) continually working to build and improve AltSchool's infrastructure and grow the business. As a testament to the strength of his idea, the... View Details
- 14 Feb 2023
- Blog Post
Recruiting During Uncertainty: How to Meet Students Where They Are
with students, within your job postings, and at events, share specific examples of how values are implemented throughout the business. For example, if honesty around performance is a core value of the company, explain how feedback is... View Details
Keywords: All Industries
- 12 Nov 2008
- First Look
First Look: November 12, 2008
problems in the renovation of the 27-floor, 60,000 square meter complex. The WTC owners, two Dutch financial institutions, had hired TvT in 1995 to advise how to best handle their property's underperformance, which stood 20% empty and had prematurely aged. 1. Should... View Details
Keywords: Martha Lagace