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  • All HBS Web  (1,907)
    • People  (2)
    • News  (353)
    • Research  (1,374)
    • Events  (1)
    • Multimedia  (28)
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Show Results For

  • All HBS Web  (1,907)
    • People  (2)
    • News  (353)
    • Research  (1,374)
    • Events  (1)
    • Multimedia  (28)
  • Faculty Publications  (924)
← Page 58 of 1,907 Results →
  • 07 Sep 2020
  • Research & Ideas

How to Help Small Businesses Survive COVID's Next Phase

small-business owners trying to survive. Strict safety protocols haven’t been enough to get customers through the door for some small businesses, and many owners—crushed by inventory and overhead costs—are grappling with hard choices. “This is the worst small-business... View Details
Keywords: by Danielle Kost; Food & Beverage; Service
  • 01 Mar 2018
  • News

Ask the Expert: Disaster Master

unexpected? What kind of internal communication exists for perfect coordination? —Karan Gupta (GMP 18, 2015) BEER: Companies can be prepared by having a crisis management team and established communication... View Details
Keywords: Julia Hanna
  • February 2012 (Revised April 2012)
  • Case

Delhi Metro Rail Corporation

By: V.G. Narayanan and Saloni Chaturvedi
Keywords: Leadership; Projects; Management; Crisis Management; Public Administration Industry; India
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Narayanan, V.G., and Saloni Chaturvedi. "Delhi Metro Rail Corporation." Harvard Business School Case 112-013, February 2012. (Revised April 2012.)
  • 01 Sep 2020
  • News

Righting the Ship

all, Shackleton realized that the crisis he faced was, at its essence, one of life and death. We need to start with that realization today during the COVID-19 pandemic. Shackleton understood that the mission was to get everyone home... View Details
  • 06 Dec 2021
  • News

Rescue & Recovery

need humanitarian aid by the end of this year, an increase of 40 percent over 2020. Meanwhile, much closer to home, Mercy Corps is still recovering from a crisis of its own, after an abuse scandal in 2019 that led to the ouster of its... View Details
Keywords: Jen McFarland Flint; photographed by Stephen Voss; Social Assistance; Health, Social Assistance
  • 2013
  • Article

The Medical Response to the Boston Marathon Bombings

By: Dutch Leonard and Arnold M. Howitt
Several factors combined in the aftermath of the bombings to facilitate the delivery of medical care. The authors highlight 10 elements of the emergency medical response that saved dozens of lives in Boston. View Details
Keywords: Boston Marathon Bombing; Emergency Medical Response; Health Care and Treatment; Crisis Management; Boston
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Leonard, Dutch, and Arnold M. Howitt. "The Medical Response to the Boston Marathon Bombings." ICSS Journal 1, no. 2 (June 2013): 74–77.
  • April 2000 (Revised September 2005)
  • Case

Coca-Cola Company (A), The: The Rise and Fall of M. Douglas Ivester

By: Michael D. Watkins, Carin-Isabel Knoop and Cate Reavis
Chronicles M. Douglas Ivester's 26-month term as chairman and CEO of The Coca-Cola Co., and how he navigated the company through a series of what some considered "small crises." View Details
Keywords: Personal Development and Career; Crisis Management; Management Teams; Food and Beverage Industry
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Watkins, Michael D., Carin-Isabel Knoop, and Cate Reavis. "Coca-Cola Company (A), The: The Rise and Fall of M. Douglas Ivester." Harvard Business School Case 800-355, April 2000. (Revised September 2005.)
  • 1998
  • Simulation

The Situation at Warehouse 7

By: Dutch Leonard
Keywords: Crisis Management; Buildings and Facilities
Citation
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Leonard, Dutch. "The Situation at Warehouse 7." Simulation and Teaching Note. 1998. (crisis management simulation exercise.)
  • 01 Dec 2007
  • News

How Business Schools Lost Their Way

that had staked their reputations on academic superiority — faced a full-blown crisis of identity and purpose. It was no longer possible for business schools to tout a mission of educating managers according... View Details
Keywords: Roger Thompson; Abraham Zaleznik; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training
  • 28 Jul 2009
  • Research Event

Business Summit: Real Estate

TrustNori Gerardo, Partner, Chief Strategist, Private Real Estate Investment Management Partners GroupScott Malkin, Chairman, Value Retail PLCBill Poorvu, MBA Class of 1961 Adjunct Professor in Entrepreneurship, Emeritus, HBSArthur Segel,... View Details
Keywords: Re: Howard H. Stevenson; Construction; Real Estate
  • 01 Jun 2009
  • News

Letters to the Editor

Praise for March Cover Congratulations on cracking the mold of a one-subject cover for the March issue. I found the four of your financial crisis articles extremely interesting, especially Niall Ferguson’s book excerpt on “Chimerica”!... View Details
Keywords: News, Library, Internet, and Other Services; Information
  • May–June 2021
  • Article

Case Study: What Role Should a Company Play in a National Crisis?

By: Christopher J. Malloy
The article presents a fictionalized case study asking what type of role should a company play in a national crisis, specifically a tsunami hitting Indonesia, similar to the 2004 Indian Ocean tsunami. Topics include how disasters can impact family-owned companies, the... View Details
Keywords: Emergency Preparedness; Disaster Relief; Natural Disasters; Crisis Management
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Malloy, Christopher J. "Case Study: What Role Should a Company Play in a National Crisis?" Harvard Business Review 99, no. 3 (May–June 2021): 150–154.
  • October 1989
  • Case

Federal Express: The Money Back Guarantee (A)

Discusses a large overnight express company, which guarantees its service, and which has created a major headache for one of its customers. The problem exposes deficiencies in its service and in the guarantee it has advertised heavily. A formal complaint is made to the... View Details
Keywords: Service Delivery; Crisis Management; Service Industry; Shipping Industry
Citation
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Hart, Christopher. "Federal Express: The Money Back Guarantee (A)." Harvard Business School Case 690-004, October 1989.
  • August 1992
  • Case

Procter & Gamble: What's the Story?

By: Ellen D. Herman and Stephen A. Greyser
Keywords: Crisis Management; Ethics; Communication; Strategy
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Herman, Ellen D., and Stephen A. Greyser. "Procter & Gamble: What's the Story?" Harvard Business School Case 593-013, August 1992.
  • June 2009 (Revised May 2010)
  • Background Note

A Note on Cost Reduction in Financially Troubled Organizations

By: Paul W. Marshall
This note discusses methods for reducing costs, particularly labor costs, in a financially distressed organization. View Details
Keywords: Financial Crisis; Entrepreneurship; Cost Management; Financial Condition; Labor; Crisis Management
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Marshall, Paul W. "A Note on Cost Reduction in Financially Troubled Organizations." Harvard Business School Background Note 809-161, June 2009. (Revised May 2010.)
  • April 2003
  • Case

Sunk Costs: The Plan to Dump the Brent Spar (A)

This case explores the conflict between Shell Oil and Greenpeace over Shell's plans to sink the aging Brent Spar oil platform in the North Atlantic. It details the tactics Greenpeace employed and examines Shell's responses. View Details
Keywords: Alliances; Crisis Management; Environmental Sustainability; Mining Industry; Energy Industry; North America
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Watkins, Michael D., and Samuel Passow. "Sunk Costs: The Plan to Dump the Brent Spar (A)." Harvard Business School Case 903-010, April 2003.
  • July–August 2013
  • Article

Leadership Lessons from the Chilean Mine Rescue

By: Faaiza Rashid, Amy C. Edmondson and Herman B. Leonard
Three years ago, when a cave-in at the San José mine in Chile trapped 33 men under 700,000 metric tons of rock, experts estimated the probability of getting them out alive at less than 1%. Yet, after spending a record 69 days underground, all 33 were hoisted up to... View Details
Keywords: Leadership; Crisis Management; Learning; Mining; Mining Industry; Chile
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Rashid, Faaiza, Amy C. Edmondson, and Herman B. Leonard. "Leadership Lessons from the Chilean Mine Rescue." Harvard Business Review 91, nos. 7/8 (July–August 2013): 113–119.
  • January 1999 (Revised March 2003)
  • Case

Rich-Con Steel

One month after "going live" with a new information system, Rich-Con Steel is in crisis. The new system was intended to give the company basic visibility and control over its business processes, but instead, visibility and control appear to have evaporated. Marty... View Details
Keywords: Information Technology; Crisis Management; Business Processes; Steel Industry
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McAfee, Andrew P. "Rich-Con Steel." Harvard Business School Case 699-133, January 1999. (Revised March 2003.)
  • March 2024
  • Teaching Note

SolarWinds Confronts SUNBURST

By: Frank Nagle and David Lane
Teaching Note for HBS Case Nos. 723-357 & 723-368. View Details
Keywords: Cybersecurity; Corporate Disclosure; Crisis Management; Information Technology Industry; United States
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Nagle, Frank, and David Lane. "SolarWinds Confronts SUNBURST." Harvard Business School Teaching Note 724-368, March 2024.
  • 2007
  • Chapter

Against Desperate Peril: High Performance in Emergency Preparation and Response

By: Herman B. Leonard
Keywords: Natural Disasters; Crisis Management; Performance Efficiency
Citation
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Leonard, Herman B. "Against Desperate Peril: High Performance in Emergency Preparation and Response." In Communicable Crises: Prevention, Response, and Recovery in the Global Arena, edited by Deborah E. Gibbons. Information Age Publishing (IAP), 2007.
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