System Outsourced Services - Publications - Faculty & Research

01 Aug 2001
News

William F. Connell (MBA '63)

In June, the School conferred its highest honors, the Distinguished Service Award and the Alumni Achievement Award, on four professors emeriti and five alumni, respectively. This is a profile of an Alumni Achievement Award honoree. In... View Details

Keywords: Alumni Achievement Award; William F. Connell (MBA 1963); James O.Dunn; Manufacturing

02 Feb 2010
First Look

First Look: Feb. 2

will correspond to the technical patterns of dependency in the system under development. Thus the hypothesis predicts that developers with few or no organizational linkages will design independent system... View Details

Keywords: Martha Lagace

01 Sep 2005
News

Faculty Research Online

You Outsource Your Marketing? Few companies own all the marketing expertise they need, especially of the left-brain, analytic variety. Professor of Management Practice Gail McGovern outlines the pros and cons of turning over your... View Details

Keywords: Educational Services; Educational Services

01 Jan 2020
What Do You Think?

Why Not Open America's Doors to All the World’s Talent?

one country, India. Chinese citizens are the next most frequent recipients. The largest recent recipients of the visas have often been American subsidiaries of Infosys and Wipro, Indian-based companies that provide outsourced View Details

Keywords: by James Heskett; Technology

01 Mar 2012
News

Where Innovation Rules

Kiva Systems Intuit Angie’s List Rakuten athenahealth Pandora Bloomingdale's and Gilt Groupe Social Finance Innovation is the real business of Harvard Business School. It begins with the School’s bias toward action, as embodied in its... View Details

Keywords: Deborah Blagg;Garry Emmons;Julia Hanna;Roger Thompson; Corporate Services; Corporate Services; Corporate Services

27 Jan 2003
Research & Ideas

New Cluster Mapping Project Helps Companies Locate Facilities

conduct research and gain access to company managements. Clusters allow companies to operate more productively than where they must do things themselves (vertical integration) or where they must outsource goods and ideas from distant... View Details

Keywords: by Sean Silverthorne

01 Mar 2012
News

Alumni Book Briefs

structures and systems as well as reconciling the varying speeds at which divisions within a company may develop. Merson explores these different aspects of growth and outlines strategies and tactics to enable businesses to move forward... View Details

Keywords: Publishing Industries (except Internet); Information

01 Mar 2011
News

Making Their Way

know we have the capability in McHenry to fix any problem and make that product work.” CGM has some twenty full-time U.S. employees. Although the global recession brought about downsizing at the company in 2009, it was also an opportunity to invest in state-of-the-art... View Details

Keywords: Garry Emmons; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Fabricated Metal Product Manufacturing; Manufacturing; Rail Transportation; Transportation

September 2010 (Revised January 2012)
Case

Emergia: Driving Profitability on Help Desk Contracts

Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details

Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry

Citation

Educators

Purchase

01 Mar 2018
News

3-Minute Briefing: Lisandra Rickards (MBA 2010)

still have a number of manual processes here, so we see a lot of scope for more and more businesses in Jamaica to become technology-enabled, particularly in health care, financial services, and agriculture. There’s been some growth in the business process View Details

Keywords: Julia Hanna

01 Jun 2012
News

What Industrial Policy?

services are becoming more tradable, and that creates opportunities for the United States. But let’s not kid ourselves. These services will also find themselves in a run for their lives. Indian companies,... View Details

Keywords: Gary P. Pisano; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services

01 Dec 2004
News

Finding a Balance

government has been unresponsive to date. With Western companies such as Microsoft, GE, and IBM making significant investment in IT outsourcing in India, the pressure is on for the government to toe the legal line. “None of these... View Details

Keywords: Julia Hanna; Educational Services; Educational Services

29 Sep 2008
Research & Ideas

Financial Crisis Caution Urged by Faculty Panel

Liquidity Dean Jay Light began his introductory remarks by characterizing the crisis and collapse of housing prices as a test that has exposed how fragile the recently evolved U.S. financial system is. "Leverage, transparency, and... View Details

Keywords: by Martha Lagace; Financial Services

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

increasing the amount of labor at a store is associated with an increase in profit margin. This did not come about through the impact of more labor on service quality, but through its impact on conformance quality—those "boring... View Details

Keywords: by Julia Hanna; Retail

27 Apr 2017
News

Helping Veterans Gain Skills to Thrive in the Business World

service these men and women do for us and our country. It enables me to honor that commitment even though I did not serve,” he says. York was motivated to make this gift because of his experiences interacting with veterans who were his... View Details

01 Mar 2003
News

Naina Lal Kidwai

impact in the country dramatically. She was instrumental in the NYSE listing of Wipro; in facilitating nationwide cellular phone service through a deal involving the Tata and Birla families and AT&T; and in a number of privatizations.... View Details

Keywords: Garry Emmons; Funds, Trusts, and Other Financial Vehicles; Finance

30 Apr 2013
First Look

First Look: April 30

longitudinal data from 68 multi-method case studies of organizational change initiatives conducted at the National Health Service in the United Kingdom support these predictions and advance a relational view of organizational change in... View Details

Keywords: Sean Silverthorne

22 May 2007
First Look

First Look: May 22, 2007

explore the use of more distributed institutional forms. In this article, we review the emerging scholarship on the formation and function of self-regulatory institutions. Download the paper: http://www.hbs.edu/research/pdf/07-089.pdf Evolution Analysis of Large-Scale... View Details