Quality Management - Publications - Faculty & Research

January 1999 (Revised February 2000)
Case

GE...We bring good things to life. (A)

Jack Welch and the Corporate Executive Council of General Electric are faced with a decision about whether and how to implement a six-sigma quality-improvement effort in the context of many other initiatives already undertaken at GE in recent years. View Details

Keywords: Change Management; Leadership Style; Six Sigma; Quality; Organizational Change and Adaptation

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01 Apr 2001
News

New Ventures New Gains

realities. “In recent years, the student appetite for entrepreneurial ventures has increased significantly,” says HBS professor of management practice Myra M. Hart, who has studied the career trends of HBS graduates. “The contest gives... View Details

Keywords: Julia Hanna and Susan Young; Martin Dubilier (MBA 1952); Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

04 Nov 2002
What Do You Think?

What’s Best for the Corporate Brain?

identifying a prescribed percentage of managers—in GE's case 10%—who are candidates for possible dismissal, in part under the assumption that selection and training processes are not perfect and that this is the best way to raise the View Details

Keywords: by James Heskett

November 1992 (Revised January 2002)
Case

Process Control at Polaroid (A)

By: H. Kent Bowen and Steven C. Wheelwright

Describes the initial efforts at a film production plant to shift from a traditional QC inspection mentality to a worker-based process control mentality. Students can prepare SPC charts, propose actions needed, and combine steps into an overall action plan. View Details

Keywords: Management Systems; Operations; Quality; Factories, Labs, and Plants; Business Processes; Change Management; Consumer Products Industry; Manufacturing Industry

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July 1998
Teaching Note

Hawthorne Plastics, Inc. TN

By: Paul W. Marshall, John S. Hammond and William L Berry

Teaching Note for (9-171-004). View Details

Keywords: Risk and Uncertainty; Production; Cost; Quality; Theory; Management Practices and Processes; Decisions

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04 Sep 2019
News

Case Study: Up in the Air

firms), the awareness will permeate the ecosystem. —Boris Tsimerinov (PLDA 16, 2017) you have signed up suppliers, but quality over quantity is mandatory, and the best ones are often the hardest. Do the suppliers have the structure and... View Details

Keywords: Jen McFarland Flint; Management, Scientific, and Technical Consulting Services; Professional Services

01 Mar 2010
News

Sole Mates

siblings, get to work every day on time, work toward a degree at night (paying their own tuition), and manage to save enough to slowly build a house. While generally excited by democracy, Liberians are understandably impatient for roads... View Details

Keywords: Garry Emmons; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs

16 Apr 2013
News

A Walkabout to the Ocean

Merkl: Managing water resources for a sustainable future. Photo Courtesy of Andreas Merkl They say all rivers lead to the sea. If that is true, then it's only fitting that Andreas Merkl (MBA 1989) should find himself today at the helm of... View Details

Keywords: Ocean; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs

16 Apr 2008
Lessons from the Classroom

Chris Christensen: Legend of the Classroom

and case-method teaching, but also for his efforts, as the Robert Walmsley University Professor, to enhance the quality of discussion teaching throughout Harvard. He served at various times as a visiting faculty member at IMEDE (an... View Details

Keywords: by Deborah Blagg; Education

01 Sep 2014
News

Making a Statement

Getting Behind Health Care Andrew M. Paul (MBA 1983) sees a powerful connection between the business side of health care and the benefits of better service delivery to patients. “By investing in companies committed to innovation, you can improve the View Details

Person Page

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

Lawrence A. Bossidy

Through a number of sweeping initiatives including the introduction of a total quality management program, Six Sigma, and the reduction of the workforce by 20%, Bossidy turned AlliedSignal around. When... View Details

Keywords: Automotive & Aerospace

05 Sep 2000
What Do You Think?

Whither the Information Economy?

some would claim geometrically) expanding universe of information of varying quality will become counterproductive? For years, managers have lamented the fact that they have too much data and too little... View Details

Keywords: by James Heskett

01 Dec 2013
News

Curing Health Care

Prescriptions: Free the Data! Build a Killer App Measure Health Care's Real Costs Make Medicine Personal Leverage Human Nature Integrate Preventive Care and Payment BUSH: A passionate advocate for improving health care efficiency and View Details

Keywords: Management; Management; Management; Management; Management

17 Jun 2019
Research & Ideas

What Hospitals Must Learn to Compete

more uniform than they are. With “one best price,” only firms with excellent management practices would thrive. But if hospital prices have a wide range—even for the same service—then managerial quality can... View Details

Keywords: by Alumni Bulletin Staff; Health

05 Jun 2013
What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

get to the top, quality people keep you there." Other respondents helped develop a kind of construct for NSM, one encompassing a number of other management behaviors. For example, Gerald Nanninga... View Details

Keywords: by James Heskett

08 Sep 2003
Research & Ideas

A Bold Proposal for Investment Reform

high quality information in the asset management business comes from increases over time in liquidity for investors. Liquidity is typically thought of as a positive, since it allows investors to quickly... View Details

Keywords: by Ann Cullen; Financial Services

October 1991 (Revised September 1998)
Case

Maxwell Appliance Controls

By: Robert S. Kaplan

A profitable manufacturing division of a large company is looking for new ways to identify sources of productivity improvements. Led by its senior finance officer, an activity-based cost system is developed to identify activities performed for its highly varied product... View Details

Keywords: Activity Based Costing and Management; Management Teams; Quality; Performance Improvement; Organizational Culture; Problems and Challenges; Production; Manufacturing Industry

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Find at Harvard

01 Jun 2013
News

Education Innovation

system: "By practically any measure, the quality of public K–12 education in the United States is dismal." And the stakes are high. As Childress, deputy director of education at the Gates Foundation, outlined, research continues to show a... View Details

Keywords: Elementary and Secondary Schools; Educational Services

November 1988 (Revised November 1996)
Case

Roy Rogers Restaurants

By: William J. Bruns Jr.

Roy Rogers Restaurants is a subsidiary of Marriott Corp. which sells franchises to own and operate standardized fast food restaurants. Many franchise owners operate more than one restaurant. One of these, presently operating 16 restaurants and committed to develop 30... View Details

Keywords: Franchise Ownership; Business Model; Cost Management; Quality; Transformation; Food and Beverage Industry

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