Performance Improvement - Publications - Faculty & Research

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News - Research Computing Services

performed and why? We will apply security patches to all nodes in the cluster. These changes ensure the safety and stability of our environment. We thank you for your patience and cooperation as we make View Details

November 2001 (Revised September 2007)
Case

Children's Hospital and Clinics (A)

By: Amy C. Edmondson, Michael Roberto and Anita L. Tucker

Describes the major phases of an initiative designed to transform the organization and enhance patient safety. Raises interesting questions about how to encourage candid discussion about failures while continuing to hold people accountable for their performance. View Details

Keywords: Health Care and Treatment; Leading Change; Business Processes; Organizational Change and Adaptation; Organizational Culture; Performance Improvement; Safety; Health Industry

Citation

Educators

Purchase

14 Jul 2014
Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

typical consumers think. That's fine if you only want to keep making incremental improvements to your products, says Jill Avery, senior lecturer at Harvard Business School and a former brand manager at Gillette, Samuel Adams, and... View Details

Keywords: by Michael Blanding

27 Oct 2002
Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

Singapore and Shanghai as similar and close. But, when you get near the functions, you begin to understand the differences and to appreciate the challenge of coordinating and integrating them for improved operating View Details

Keywords: by Benson Shapiro

2007
Working Paper

Innovation through Global Collaboration: A New Source of Competitive Advantage

By: Alan MacCormack, Theodore Forbath, Peter Brooks and Patrick Kalaher

Many recent studies highlight the need to rethink the way we manage innovation. Traditional approaches, based on the assumption that the creation and pursuit of new ideas is best accomplished by a centralized and collocated R&D team, are rapidly becoming outdated.... View Details

Keywords: Collaborative Innovation and Invention; Groups and Teams; Research and Development; Performance Improvement; Management Practices and Processes; Partners and Partnerships; Competency and Skills; Framework; Competitive Advantage; Global Strategy; Opportunities; Cost

Citation

Read Now

08 Mar 2022
Research & Ideas

Representation Matters: Building Case Studies That Empower Women Leaders

in reinforcing stereotypes, which conflate leadership with masculinity. When the industry or subject of the case is traditionally associated with men and masculinity, the leader-equals-male effect compounds. "A robust body of research has found that seeing or hearing... View Details

Keywords: by Colleen Ammerman and Boris Groysberg

26 Jan 2022
News

Making Peace with Anger

me was that prior to that moment, when a problem would arise, if I put my full intensity behind it, and that might include some anger, and really started to drive the process, that I could make things right, that I could get a business unit that wasn’t View Details

Web

Research - Behavioral Finance & Financial Stability

Juliane Begenau & Erik Stafford NOV 2019 By decomposing bank activities into passive and active components and evaluate the performance of the active components of the bank business model, Juliane and Erik shed light on the bank’s View Details

Web

Strategy for Universities & Nonprofits - Institute For Strategy And Competitiveness

Strategies for Universities & Nonprofits What is strategy for a nonprofit organization? Historically, many organizations have confused mission statements or aspirations with strategies. Their performance has suffered as a result. Using... View Details

09 Jan 2020
Book

Rethinking Business Strategy in the Age of AI

integrated 21-inch tablet computers have become a fitness sensation. For $39 per month, Peloton offers access to live-streamed classes where members can track their performance on a leader board, virtually connect with fellow classmates,... View Details

Keywords: by Dina Gerdeman

09 Jun 2022
HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

the company was able to maintain its position as one of the top three food distribution companies in the US among rivals Sysco and Performance Food Group, capturing 10 percent of market share. US Foods’ strategy provides valuable lessons... View Details

Keywords: by Pamela Reynolds

14 Feb 2012
First Look

First Look: February 14

Authors:Abraham Carmeli, Asher Tishler, and Amy C. Edmondson Publication:Strategic Organization 10, no. 1 (February 2012) Abstract In this study, we examine a complex pathway through which CEOs, who exhibit relational leadership, may View Details

Keywords: Carmen Nobel

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome metrics—for example, market... View Details

Keywords: by Robert S. Kaplan

02 Dec 2002
Research & Ideas

The Secret of How Microsoft Stays on Top

Microsoft has been criticized as a company that relies more on predatory tactics than great products and innovation to succeed. What can you say about Microsoft's product development performance over the years? A: We analyzed the... View Details

Keywords: by Sean Silverthorne

29 Mar 2016
First Look

March 29, 2016

healthcare—i.e., patient-centered outcomes achieved per healthcare dollar spent—can define quality and unify performance improvement goals with health outcomes of importance to patients across the entire... View Details

Keywords: Sean Silverthorne

24 Jul 2018
First Look

New Research and Ideas, July 24, 2018

2018 Independently published Unlocked: Keys to Improve Your Thinking By: Zaltman, Gerald Abstract—What’s the best way to change your life? Change how you think, says marketing guru Gerald Zaltman. While most of us are accustomed to... View Details

Keywords: Dina Gerdeman

16 Oct 2015
Blog Post

HBS and the Arts

philanthropists. After three years in finance I was ready to come to HBS to build a more holistic skillset. At work, it is easy to fall into a given professional function, or limit your engagement to thinking only about the performance... View Details

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

companies would see positive performance results by emphasizing employee individuality from day one, testing their hypothesis through a series of field and lab experiments. For starters, they conducted a field study at Wipro, a major... View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

08 Mar 2004
Research & Ideas

Creating Value in Your Business Ecosystem

Wal-Mart's and Microsoft's dominance in modern business has been attributed to any number of factors, ranging from the vision and drive of their founders to the companies' aggressive competitive practices. But the performance of these two... View Details

Keywords: by Marco Iansiti & Roy Levien

20 Oct 2015
First Look

October 20, 2015

improve the lives of the estimated two billion people who live on less than $2 a day by facilitating more secure, accessible, and reliable ways to store and transfer money than are currently available. The development of this ecosystem... View Details