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  • October 2014 (Revised March 2015)
  • Case

Integrated Reporting at Aegon

By: Robert G. Eccles, George Serafeim, Sydney Ribot and Michael Krzus
In 2011, Aegon adopted integrated reporting—a corporate reporting approach that sought to present company performance in a holistic light by considering medium- to long-term issues, stakeholder opinions, and the relationship between material financial and nonfinancial... View Details
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    The Power of Experiments

    Have you logged into Facebook recently? Searched for something on Google? Chosen a movie on Netflix? If so, you've probably been an unwitting participant in a variety of experiments—also known as randomized controlled trials—designed to test the impact of... View Details

    • Article

    Technology, Identity, and Inertia: Through the Lens of 'The Digital Photography Company'

    By: Mary Tripsas
    Organizations often experience difficulty when pursuing new technology. Large bodies of research have examined the behavioral, social, and cognitive forces that underlie this phenomenon; however, the role of an organization's identity remains relatively unexplored.... View Details
    Keywords: Change Management; Disruptive Innovation; Organizational Culture; Behavior; Cognition and Thinking; Identity; Perception; Technology Adoption
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    • Program

    Leading Professional Service Firms

    Summary As entry barriers rapidly disappear, competition is accelerating and reshaping the business landscape for professional service firms. Navigating this continual change successfully requires extraordinary leadership abilities. This... View Details
    Keywords: Professional Services; Professional Services
    • Program

    The Business of Entertainment, Media, and Sports

    Summary Nowhere has the impact of digital technology been felt more keenly than in the entertainment world, where it has dramatically changed how products are developed and managed—and how talent connects with audiences. In this... View Details
    Keywords: Media & Entertainment; Media & Entertainment
    • January 2001
    • Case

    First Community Bank (B): Community Banking Group

    By: Rosabeth M. Kanter and Daniel Galvin
    After nine years of leading First Community Bank (FCB), BankBoston's unique venture targeting low- to moderate-income communities, and finally gaining recognition and respect for her efforts, Gail Snowden must once again faces the challenge of justifying FCB's value,... View Details
    Keywords: Mergers and Acquisitions; Valuation; Organizational Change and Adaptation; Problems and Challenges; Business and Community Relations; Banking Industry
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    • May 2021 (Revised May 2022)
    • Supplement

    Odebrecht's 'Transformation Journey' (B)

    By: Lynn S. Paine, Ruth Costas and Pedro Levindo
    The case describes the changes in Odebrecht’s board of directors while the company had to file for court-supervised reorganization and cope with an ongoing feud within its founding family, and the new challenges that the Group’s leadership has to face. The changes in... View Details
    Keywords: Corporate Misconduct; Corporate Governance; Crisis Management; Organizational Change and Adaptation; Reputation; Mission and Purpose; Business and Government Relations; Engineering; Family Business; Emerging Markets; Construction Industry; Brazil; Latin America
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    • October 2017
    • Article

    Elevating Repositioning Costs: Strategy Dynamics and Competitive Interactions

    By: Anoop R. Menon and Dennis Yao
    This paper proposes an approach for modeling competitive interactions that incorporates the costs to firms of changing strategy. The costs associated with strategy modifications, which we term “repositioning costs,” are particularly relevant to competitive interactions... View Details
    Keywords: ＂Repositioning Costs; Strategy Dynamics; Strategic Interaction; Capabilities; Cost; Strategy; Change; Game Theory; Organizational Change and Adaptation
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    • February 2018
    • Supplement

    Qualtrics (C)

    By: Doug J. Chung and James M. Lattin
    Qualtrics was an online survey research platform and since the beginning, the company had relied entirely on an inside sales model—sales done remotely without face-to-face contact with clients. The low-cost inside sales model, along with an emphasis on a strong sales... View Details
    Keywords: Inside Sales Model; Sales; Strategy; Growth and Development Strategy; Organizational Change and Adaptation
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    • August 1980
    • Supplement

    Renn Zaphiropoulos, A Day with, Video

    By: John P. Kotter
    Focuses on the management style of Renn Zaphiropoulos in the context of a rapidly changing segment of Xerox's business environment. To be contrasted with the videotape, Day with Fred Henderson (9-881-502) and the case, Fred Henderson (9-480-043). View Details
    Keywords: Change Management; Management Style; Organizational Change and Adaptation
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    • 17 Jul 2023
    • Research & Ideas

    Money Isn’t Everything: The Dos and Don’ts of Motivating Employees

    Those might be the very parts of the job that your workers find most enjoyable, and loving their work is an important motivational factor for many workers. “The way that AI will change jobs is really a motivation issue,” Hall says. “Don’t... View Details
    Keywords: by Avery Forman
    • April 1996 (Revised April 1996)
    • Case

    Activity-Based Management at Stream International

    By: Robert S. Kaplan and Norman Klein
    Stream International's Crawfordsville, Indiana facilities undertake the design and implementation of an activity-based costing project. After analyzing the costs assigned to 161 work activities, Crawfordsville managers present five proposals for change based on ABM... View Details
    Keywords: Organizational Change and Adaptation; Change Management; Activity Based Costing and Management; Indiana
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    • February 1990 (Revised July 1990)
    • Case

    Internal Revenue Service: Automated Collection System

    By: Nitin Nohria
    Describes how the IRS's collection operations changed from a largely manual system (COF) to an automated system (ACS). A central aspect of ACS was the electronic scheduling and maintaining of work. While with ACS the IRS accomplished significant improvements in the... View Details
    Keywords: Sovereign Finance; Revenue; Information Technology; Taxation; Change Management; Organizational Change and Adaptation; Organizational Design; Human Resources; Public Administration Industry; United States
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    • Web

    Marketing - Doctoral

    Past Experiments for Intervention Personalization; Communicating with Consumers: How Firms’ Responses to Societal Change Influence Consumer Behavior; Three Essays on Cost-benefit Trade-offs in Individual and View Details
    • April 21, 2023
    • Article

    When Scenario Planning Fails

    By: Kalle Heikkinen, William R. Kerr, Mika Malin, Panu Routila and Eemil Rupponen
    How can organizations perform scenario planning when they are hit by shocks outside of leaders’ field of vision? Interviews with Nordic executives, who experienced both the Covid-19 pandemic and were in close proximity to Russia as the country invaded Ukraine, can... View Details
    Keywords: Planning; Crisis Management; Organizational Structure; Forecasting and Prediction; System Shocks; Organizational Change and Adaptation
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    • 27 Oct 2008
    • Lessons from the Classroom

    Achieving Excellence in Nonprofits

    if they have different organizational forms: nonprofit, for-profit, governmental) in the managerial challenges they face and in the kinds of strategies they need to pursue in creating social value, and that they are more similar to one... View Details
    Keywords: by Sean Silverthorne
    • Article

    The Impact of the 'Open' Workspace on Human Collaboration

    By: Ethan Bernstein and Stephen Turban
    Organizations’ pursuit of increased workplace collaboration has led managers to transform traditional office spaces into “open,” transparency-enhancing architectures with fewer walls, doors, and other spatial boundaries, yet there is scant direct empirical research on... View Details
    Keywords: Open Office; Transparency; Collaboration; Collective Intelligence; Workspace; Workspace Design; Architecture; Cubicles; Boundaries; Spatial Boundaries; Human Behavior; Propinquity; Co-location; Interaction; Sociometers; People Analytics; Buildings and Facilities; Communication; Design; Human Resources; Leadership; Management; Organizational Design; Organizational Structure; Networks; Social and Collaborative Networks; Information Technology; United States
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    • 10 Jan 2007
    • HBS Case

    The Challenge of Managing National Security

    long. You have to be patient and impatient at the same time. A poor response would be to overhaul sweeping organizational changes before they've had a chance to take hold. Q: Do you think these View Details
    Keywords: by Garry Emmons; Service
    • 16 Feb 2004
    • Research & Ideas

    Marketing Wine to the World

    "The Changing Structure of the Global Wine Industry," won the Best Paper award at the 2003 European Applied Business Research Conference. Roberto recently shared his thoughts on wine for HBS Working Knowledge in an e-mail... View Details
    Keywords: by Manda Salls; Consumer Products; Entertainment & Recreation; Food & Beverage
    • Program

    Strategic Marketing for Driving Growth

    Summary Strategic agility and an unyielding focus on growth are essential for the success of any organization, especially when new technologies such as generative AI are profoundly changing how businesses acquire, engage, and retain... View Details