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  • 26 Aug 2020
  • Blog Post

Two sides, same coin: How I left the Bay Area as an operator and returned as an investor

prior experience) to make full use of the resources at HBS, such as the Rock Venture Partners Program and the Rock Accelerator, to explore and develop their interest in venture capital and entrepreneurship, as she would love to see more diverse voices in the View Details
  • 18 Aug 2022
  • Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

covenant forged at the onset of the Industrial Age, the Silent Generation, born between 1928 and 1945, typically had the benefit of guaranteed pensions. The ability of corporations to provide pensions created a workforce that remained... View Details
Keywords: by Hise Gibson and MaShon Wilson
  • 16 Apr 2001
  • Research & Ideas

Breaking the Code of Change

expressed as shareholder value. Its focus is on formal structure and systems. It is driven from the top with extensive help from consultants and financial incentives. Change is planned and programmatic. Theory O has as its purpose the... View Details
Keywords: by Michael Beer & Nitin Nohria
  • 02 Feb 2016
  • First Look

February 2, 2016

Interorganizational Network Forms By: Tatarynowicz, Adam, Maxim Sytch, and Ranjay Gulati Abstract—This study investigates the origins of variation in the structures of interorganizational networks across industries. We combine empirical... View Details
Keywords: Sean Silverthorne
  • Web

Investing for Impact | Social Enterprise | Harvard Business School

Initiative, Boston Industrial Development Financing Authority, and Third Sector New England Deval Patrick, JD 1982 Professor and Co-Director, Harvard Kennedy School Center for Public Leadership; Founder and Honorary Chair, Project 351;... View Details
  • Web

Curriculum - Business & Environment

decisions involving sustainability issues. Cases are set in a variety of industry contexts, including energy, agriculture, transportation, chemicals, and investment. Some of the environment-related cases recently taught (Spring and Fall... View Details
  • 01 Dec 2015
  • HBS Seminar

Nicola Lacetera, University of Toronto

    Dutch Leonard

    Herman B. ("Dutch") Leonard is Eliot I. Snider and Family Professor of Business Administration at the Harvard Business School and the George F. Baker, Jr. Professor of Public Sector Management at Harvard University's John F. Kennedy School of Government. In... View Details

    Keywords: education industry; education industry; education industry; education industry; education industry
    • 2020
    • Working Paper

    Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

    By: Eva Ascarza
    The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
    Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry
    Related
    • April 2025
    • Case

    #FutureFresenius: Implementing a New Strategy to Transform the Company and Advance Patient Care

    By: David J. Collis, Benjamin C. Esty and Haisley Wert
    In February 2024, Fresenius CEO Michael Sen reflected on the company’s transformation journey from his office in Bad Homburg, Germany. With revenues of €22 billion and a mission to advance patient care, Fresenius had built a strong reputation through decades of... View Details
    Keywords: Strategic Planning; Corporate Strategy; Transformation; Finance; Leading Change; Organizational Culture; Organizational Structure; Alignment; Health Industry; Germany; United States
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    • October 2001 (Revised November 2002)
    • Case

    Herman Miller(B): Creating Innovation Streams

    By: Sandra J. Sucher and Stacy McManus
    In 1997, Mike Volkema faced the difficulty of attempting to revitalize a once dynamic organization. Volkema wondered how he could incorporate advances made within subsidiaries, such as Miller SQA's business model innovation, into the company as a whole while also... View Details
    Keywords: Innovation and Invention; Innovation and Management; Product Design; Product Development; Product; Supply Chain Management; Business Model; Service Delivery; Customer Value and Value Chain; Manufacturing Industry; Manufacturing Industry
    Related
    • March 2000 (Revised February 2005)
    • Case

    Hewlett Packard--Computer Systems Organization: Selling to Enterprise Customers

    By: Das Narayandas and Robert C. Dudley
    In late 1996, Manuel Diaz, head of Worldwide Sales for Hewlett-Packard's (HP) Computer Systems Organization (CSO), is reviewing the results of an audit of HP's enterprise customer management approach with the objective of identifying market and organizational... View Details
    Keywords: Accounting Audits; Transformation; Customer Relationship Management; Cost vs Benefits; Marketing Strategy; Sales; Computer Industry
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    • 2012
    • Book

    Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

    By: Roderick Kramer and Todd Lowell Pittinsky
    Recent events around the world, especially in the financial sector and with respect to government performance, have severely undermined people’s trust in both private organizations and public institutions. In no small measure, these substantial and enduring declines in... View Details
    Keywords: Trust; Leadership; Public Opinion; Social Psychology; Financial Services Industry; Financial Services Industry
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    • March 1998 (Revised August 1998)
    • Case

    BSkyB

    By: Debora L. Spar
    In 1983, Rupert Murdoch's News Corp. bought a floundering two-year-old British company called Satellite Television plc. and renamed it Sky. Without external financing, without having been allocated any space on Britain's existing satellites, and over the opposition of... View Details
    Keywords: Information Technology; Change Management; Television Entertainment; Media and Broadcasting Industry; Great Britain
    Related
    • Web

    Health Care - Faculty & Research

    focuses on how management principles and best practices from other industries can be applied; how the process of innovation can be improved; how principles of strategy and consumer choice can be utilized; how information technology can... View Details
    • 01 Mar 2019
    • News

    The Burden Legacy

    the first structure on the HBS campus to break away from the Georgian Revival style. The professional life of William A.M. Burden, son of William Sr. and father of William III, spanned aviation, government, modern art, and business. After... View Details
    Keywords: Linda Kush
    • November 2019
    • Supplement

    United Technologies Corp.: Are the Parts Worth More Than the Whole?

    By: Benjamin C. Esty and Daniel Fisher
    After spending more than 50 years creating a diversified industrial conglomerate that Fortune Magazine described as “arguably the most profitable conglomerate in America” in 2014, UTC’s CEO Greg Hayes was under pressure from activist investors (Dan Loeb and Bill... View Details
    Keywords: Corporate Strategy; Business Conglomerates; Financial Management; Corporate Governance; Organizational Structure; Diversification; Valuation; Investment Activism; Financial Strategy; Investment Funds; Value Creation; Aerospace Industry; Aerospace Industry; Aerospace Industry; United States
    Related
    • Web

    Generative AI - Alumni

    Careers Generative AI Careers Generative AI In today's dynamic job market, Generative Artificial Intelligence (GenAI) stands out as a powerful ally for job seekers, offering personalized insights into industry trends and crafting... View Details
    • 13 Mar 2023
    • Op-Ed

    How Leaders Should Leave

    and in the industry about your reasons for leaving. You want to control the narrative around your departure and avoid any hint of acrimony. You will also need to agree on a date of departure. Keep in mind that you may be explaining your... View Details
    Keywords: by John Quelch
    • 09 Jun 2009
    • First Look

    First Look: June 9

    others in its industry increase a firm's propensity to engage in practices consistent with the aims of the related social movement. Similarly, in the realm of public politics, threats of state regulations targeted at a firm's View Details
    Keywords: Martha Lagace