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  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

quickly to produce and air new advertising creative that tapped into the rapidly changing zeitgeist. The result, the Retail Heroes campaign, featured CEO McMillon Zooming in remotely from home to thank the one million Walmart front line... View Details
Keywords: by Jill Avery and Richard Edelman
  • 22 May 2017
  • Lessons from the Classroom

A Luxury Industry Veteran Teaches the Importance of Aesthetics to Budding Business Leaders

former MTV VJ) Sian-Pierre Regis, founder of the online publication Swagger and a frequent pop culture contributor to CNN Headline News and Men’s Journal; Michelle Goldman, a partner at the venture capital firm Ignition Partners, who sits... View Details
Keywords: by Carmen Nobel; Beauty & Cosmetics; Apparel & Accessories; Auto; Tourism
  • 05 Jul 2006
  • Research & Ideas

The Accidental Innovator

spore of Penicillium notatum to drop on my culture plate... When I saw certain changes, I had not the slightest suspicion that I was at the beginning of something extraordinary.... That same mould might have dropped on [any one] of my... View Details
Keywords: by Sarah Jane Gilbert
  • 13 Apr 2021
  • Book

How Inclusive Managers Create Glass-Shattering Organizations

and co-author of the new book, Glass Half-Broken: Shattering the Barriers That Still Hold Women Back at Work. “They have lots of opportunity to change the structures themselves.” The authors of Glass Half-Broken weave academic research... View Details
Keywords: by Kristen Senz
  • 04 Mar 2020
  • Research & Ideas

How Schmoozing with the Boss Helps Men Get Promoted

says. “If you are a woman, you might have to try even harder.” As for companies, the researchers advise organizations to change their promotion practices. In addition to basing promotions on objective data, such as worker productivity,... View Details
Keywords: by Dina Gerdeman
  • December 2006 (Revised October 2016)
  • Case

eClinicalWorks: The Paths to Growth

By: Robert F. Higgins and Mark Rennella
In January 2006, eClinicalWorks (eCW) had an acquisition opportunity that could fundamentally change the way they had done business since the inception of the company in 1999. eClinicalWorks was a privately run business in the healthcare information technology field... View Details
Keywords: Young Companies; Strategic Revelation; Strategy And Execution; Strategy Development; Strategy And Leadership; Financing Strategy; Financing Risk; Financing; Expansion; Business Growth and Maturation; Organizational Culture; Financing and Loans; Customer Focus and Relationships; Acquisition; Growth and Development Strategy; Information Technology Industry; Health Industry; Massachusetts
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  • 04 Oct 2018
  • Research & Ideas

Diversity Boosts Profits in Venture Capital Firms

Business School alone accounted for some 25 percent of VCs. What’s more, these numbers have changed little over time, with the percentage of women in venture capital staying consistent at 8 percent from 1990 to 2016, despite gains in STEM... View Details
Keywords: by Michael Blanding; Banking; Financial Services
  • September 2013 (Revised August 2015)
  • Background Note

Leadership and Teaming

By: Ethan Bernstein
Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details
Keywords: Teams; Teaming; Leadership And Managing People; Leadership; Team Effectiveness; Team Performance; Team Design; Team Leadership; Teamwork; Team Process; Team Function; Team Launch; 60/30/10 Rule; Team Boundary; Distribution Of Leadership Authority; Self-Managed Teams; Virtual Teams; Unbounded Teams; Acts Of Leadership; Execution Teams; Decision Making Teams; Creativity Teams; Team Size; Task Design; Team Timeline; Team Roles; Team Representation; Diversity; Team Familiarity; Collective Intelligence; Team Stages Of Development; Team Coaching; Performance Pressure; X-Teams; Team Focus; Interaction; Management Teams; Managerial Roles; Management Systems; Management Style; Management Skills; Management Practices and Processes; Organizational Design; Organizational Structure; Performance Effectiveness; Performance Efficiency; Performance Productivity; Groups and Teams; Networks; Social Psychology; Behavior; Conflict and Resolution; Creativity; Social and Collaborative Networks; Satisfaction; Prejudice and Bias; Power and Influence; Personal Characteristics; Familiarity; Cognition and Thinking; Attitudes; Projects; Organizational Culture; Organizational Change and Adaptation; Leadership Development; Leadership Style; Leading Change; Knowledge Use and Leverage; Knowledge Sharing; Collaborative Innovation and Invention; Innovation and Management; Innovation Leadership; Design; Interpersonal Communication; Accommodations Industry; Accounting Industry; Advertising Industry; Aerospace Industry; Agriculture and Agribusiness Industry; Air Transportation Industry; Apparel and Accessories Industry; Auto Industry; Banking Industry; Battery Industry; Beauty and Cosmetics Industry; Bicycle Industry; Biotechnology Industry; Chemical Industry; Communications Industry; Computer Industry; Construction Industry; Consulting Industry; Consumer Products Industry; Distribution Industry; Education Industry; Electronics Industry; Employment Industry; Energy Industry; Entertainment and Recreation Industry; Fashion Industry; Financial Services Industry; Fine Arts Industry; Food and Beverage Industry; Forest Products Industry; Forestry Industry; Green Technology Industry; Health Industry; Industrial Products Industry; Information Industry; Information Technology Industry; Insurance Industry; Journalism and News Industry; Legal Services Industry; Manufacturing Industry; Media and Broadcasting Industry; Medical Devices and Supplies Industry; Mining Industry; Motion Pictures and Video Industry; Motorcycle Industry; Music Industry; Pharmaceutical Industry; Public Administration Industry; Public Relations Industry; Publishing Industry; Pulp and Paper Industry; Rail Industry; Real Estate Industry; Retail Industry; Rubber Industry; Semiconductor Industry; Service Industry; Shipping Industry; Sports Industry; Steel Industry; Technology Industry; Telecommunications Industry; Tourism Industry; Transportation Industry; Travel Industry; Utilities Industry; Video Game Industry; Web Services Industry; Asia; North and Central America; South America; Atlantic Ocean; Central Asia; Europe; Latin America; Middle East; Oceania; West Indies
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  • 11 Mar 2021
  • News

Leading with Heart

interestingly, the loss of my daughters always led to a pivotal change in my career. So when I lost Tanya, I had this deep sense of feeling very inadequate that I didn't have the financial means to do whatever it took to save my... View Details
  • 09 Sep 2015
  • Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

that had left the company in a compromised state. Over the next six years, Cote worked to turn Honeywell around through implementing a series of improvements in the company’s operating systems, forming a single culture from all the merged... View Details
Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics
  • 02 Aug 2020
  • What Do You Think?

Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

would be interesting , he continued, to examine sectors other than technology “for their natural tendencies and what drives such culture and procedural traits.” Joe noted that some of the principles of experiment design provide “a piece... View Details
Keywords: by James Heskett; Technology
  • 21 Jun 2011
  • First Look

First Look: June 21

resisted the kind of currency appreciation to which West Germany and Japan consented. We conclude that Chimerica cannot persist for much longer in its present form. As in the 1970s, sizeable changes in exchange rates are needed to... View Details
Keywords: Sean Silverthorne
  • Web

2024 Reunion Presentations - Alumni

Curriculum Matthew Weinzierl & Professor Debora Spar (PMD 62) + More Info - Video Recording – Less Info - Video Recording How can we best prepare students to navigate an uncertain world? How do we make sense of the changes in American and... View Details
  • 15 Oct 2007
  • Research & Ideas

Businesses Beware: The World Is Not Flat

other common myth that even if the world isn't quite flat today, it will be tomorrow. The data clearly indicate that national borders still matter. I group the differences that they demarcate into 4 areas: those related to cultural... View Details
Keywords: by Martha Lagace
  • July 2020
  • Case

Amanda and Kristen: Mented Cosmetics

By: Steven Rogers, Jeffrey J. Bussgang and Alterrell Mills
The co-founders (Black HBS alumnae) of an e-commerce beauty startup explore the unmet needs within the beauty industry. This case study examines the entrepreneurial opportunities that come from identifying an underserved market, specifically within the Black community... View Details
Keywords: Brands and Branding; Competition; Customers; Disruption; Disruptive Innovation; Distribution Channels; Entrepreneurship; Finance; Macroeconomics; Marketing; Marketing Channels; Marketing Communications; Marketing Strategy; Mission and Purpose; Organizational Culture; Product Design; Product Development; Product Positioning; Sales; Social Issues; Social Marketing; Business Startups; Strategic Planning; Strategy; Supply Chain Management; Venture Capital; Beauty and Cosmetics Industry; Advertising Industry; Public Relations Industry; Chemical Industry; Manufacturing Industry; Retail Industry; North and Central America; United States; New York (city, NY); New York (state, US)
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  • 01 Jun 2024
  • News

Alumni and Faculty Books

maintained their vision of an intrinsically shared humanity and the environmental responsibility found at the core of Indigenous mythology. Building off a deep personal connection to the history and mythology of the First Peoples of the Americas, Taylor Keen gives... View Details
  • 31 Jul 2019
  • Research & Ideas

Distressed Employees? Try Resilience Training

to be deliberate and thoughtful about what they offer. It’s not enough to put a ping-pong table in the office and expect your culture to change and your employees to relax at work.” How companies can... View Details
Keywords: by Dina Gerdeman; Health
  • 20 Feb 2017
  • Research & Ideas

Having No Life is the New Aspirational Lifestyle

unproductive ways to show their status,” says Keinan. But something in our culture has changed about how status is achieved. In the past decade, conspicuous ostentatious consumption has become less socially... View Details
Keywords: by Michael Blanding
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

future at the same time. It is like changing the engine of a plane while it is flying. Based on almost ten years of research, this book provides a framework for companies to reimagine their business. Using rich case studies and rigorous... View Details
Keywords: Dina Gerdeman
  • 27 Aug 2013
  • First Look

First Look: August 27

many managers overestimate the attractiveness of using IP to exert market power. Rather, the value of the various means to protect and benefit from IP depends on firm strategy, the competitive landscape, and the rapidly changing contours... View Details
Keywords: Sean Silverthorne