Cultural Change - Publications - Faculty & Research

01 Dec 2022
News

Future Vision

significantly change the trajectory of their lives. I loved being part of that. You’ve talked about the pandemic as the gateway to the School’s future. What opportunities for HBS do you see ahead? I say this in the spirit of finding the... View Details

Keywords: Brian Kenny; Educational Support Services; Educational Services

23 Jun 2015
First Look

First Look: June 23, 2015

see a complex technical system in an abstract way and change the system's structure to manage bottlenecks and modules in conjunction with the firm's organizational boundaries and property rights. Download working paper:... View Details

Keywords: Sean Silverthorne

23 May 2012
Research & Ideas

Five Ways to Make Your Company More Innovative

your prospects for developing innovative products and services. Rosabeth Moss Kanter How Do You Create a Culture of Innovation? Have you noticed the courage buried in the word encourage? To create a culture... View Details

Keywords: by Garry Emmons, Julia Hanna & Roger Thompson

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

and co-author of the new book, Glass Half-Broken: Shattering the Barriers That Still Hold Women Back at Work. “They have lots of opportunity to change the structures themselves.” The authors of Glass Half-Broken weave academic research... View Details

Keywords: by Kristen Senz

01 Jun 2024
News

Alumni and Faculty Books

maintained their vision of an intrinsically shared humanity and the environmental responsibility found at the core of Indigenous mythology. Building off a deep personal connection to the history and mythology of the First Peoples of the Americas, Taylor Keen gives... View Details

10 Mar 2020
Research & Ideas

The Little Understood Problem Confronting Diverse Workplaces

Reid. Workplace programs that attempt to bridge race and class often view the minority group as “other,” Ramarajan notes, with acculturation expected of the minority individual. But often, leaders are not willing to critically rethink the View Details

Keywords: by Julia Hanna

July 2020
Case

Amanda and Kristen: Mented Cosmetics

By: Steven Rogers, Jeffrey J. Bussgang and Alterrell Mills

The co-founders (Black HBS alumnae) of an e-commerce beauty startup explore the unmet needs within the beauty industry. This case study examines the entrepreneurial opportunities that come from identifying an underserved market, specifically within the Black community... View Details

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December 1997 (Revised October 2006)
Case

Merck Sharp & Dohme Argentina, Inc. (A)

By: Lynn S. Paine and Hal Hogan

Describes the efforts of the new managing director of Merck's subsidiary for Argentina, Uruguay, and Paraguay to transform the organization and its culture. Focuses on a critical decision: whether to offer the son of a high-ranking official in the government's national... View Details

Keywords: Business or Company Management; Ethics; Decision Making; Organizational Change and Adaptation; Organizational Culture; Leadership; Cross-Cultural and Cross-Border Issues; Conflict of Interests; Argentina; Uruguay; Paraguay

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20 Feb 2017
Research & Ideas

Having No Life is the New Aspirational Lifestyle

unproductive ways to show their status,” says Keinan. But something in our culture has changed about how status is achieved. In the past decade, conspicuous ostentatious consumption has become less socially... View Details

Keywords: by Michael Blanding

23 May 2018
News

Claudio L. Haddad, OPM 12, 1987

school until Haddad and a group of investors purchased it and transformed it into a nonprofit, it was not simply a matter of implementing proven ideas within a Brazilian institution. Haddad was committed to crafting a university that would reflect, work within, and... View Details

Keywords: Susan Young

18 Jul 2011
Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

the executives most in need of feedback in many organizations are very senior," he says. "They may have become isolated or not realize that their direct reports have constructive advice regarding specific changes they need to... View Details

Keywords: by Carmen Nobel

09 Sep 2015
Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

that had left the company in a compromised state. Over the next six years, Cote worked to turn Honeywell around through implementing a series of improvements in the company’s operating systems, forming a single culture from all the merged... View Details

Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics

15 Oct 2007
Research & Ideas

Businesses Beware: The World Is Not Flat

other common myth that even if the world isn't quite flat today, it will be tomorrow. The data clearly indicate that national borders still matter. I group the differences that they demarcate into 4 areas: those related to cultural... View Details

Keywords: by Martha Lagace

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

quickly to produce and air new advertising creative that tapped into the rapidly changing zeitgeist. The result, the Retail Heroes campaign, featured CEO McMillon Zooming in remotely from home to thank the one million Walmart front line... View Details

Keywords: by Jill Avery and Richard Edelman

December 2006 (Revised October 2016)
Case

eClinicalWorks: The Paths to Growth

By: Robert F. Higgins and Mark Rennella

In January 2006, eClinicalWorks (eCW) had an acquisition opportunity that could fundamentally change the way they had done business since the inception of the company in 1999. eClinicalWorks was a privately run business in the healthcare information technology field... View Details

Keywords: Young Companies; Strategic Revelation; Strategy And Execution; Strategy Development; Strategy And Leadership; Financing Strategy; Financing Risk; Financing; Expansion; Business Growth and Maturation; Organizational Culture; Financing and Loans; Customer Focus and Relationships; Acquisition; Growth and Development Strategy; Information Technology Industry; Health Industry; Massachusetts

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July 2021 (Revised October 2021)
Case

Trouble at Basecamp: Managing Politics, Polarization, and Conflict in the Workplace (A)

By: Nour Kteily, Deepak Malhotra and David Lane

As founders of the software company Basecamp, Jason Fried and David H. Hansson were used to being the subjects of social media attention. Both maintained active and dedicated Twitter followings for their unique perspectives on management and life. But on April 26,... View Details

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05 Jul 2006
Research & Ideas

The Accidental Innovator

spore of Penicillium notatum to drop on my culture plate... When I saw certain changes, I had not the slightest suspicion that I was at the beginning of something extraordinary.... That same mould might have dropped on [any one] of my... View Details

Keywords: by Sarah Jane Gilbert

21 Jun 2011
First Look

First Look: June 21

resisted the kind of currency appreciation to which West Germany and Japan consented. We conclude that Chimerica cannot persist for much longer in its present form. As in the 1970s, sizeable changes in exchange rates are needed to... View Details

Keywords: Sean Silverthorne

2021
Book

Harvard Business Review Family Business Handbook: How to Build and Sustain a Successful, Enduring Enterprise

By: Josh Baron and Rob Lachenauer

Navigate the complex decisions and critical relationships necessary to create and sustain a healthy family business--and business family. Though "family business" may sound like it refers only to mom-and-pop shops, businesses owned by families are among the most... View Details

Keywords: Family Business; Entrepreneurship; Family and Family Relationships; Outcome or Result; Business Model; Conflict and Resolution; Organizational Culture

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September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details