Publications

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Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

March 2024
Teaching Note

SolarWinds Confronts SUNBURST

By: Frank Nagle and David Lane

Teaching Note for HBS Case Nos. 723-357 & 723-368. View Details

Keywords: Cybersecurity; Corporate Disclosure; Crisis Management; Information Technology Industry; United States

2007
Chapter

Against Desperate Peril: High Performance in Emergency Preparation and Response

By: Herman B. Leonard

Keywords: Natural Disasters; Crisis Management; Performance Efficiency

2010
Article

M@n@gement in Times of Economic Crisis: Insights Into Organizational Ambidexterity

By: Achim Schmitt, Gilbert Probst and Michael Tushman

Keywords: Management; Financial Crisis; Organizations

Find at Harvard

1994
Simulation

NEO 2394 Karensky

By: Dutch Leonard

Keywords: Risk Management; Crisis Management

01 Apr 2020
News

What My Time in Vietnam Taught Me About Dealing with Shortages

nothing away from the brave men and women who brought victory in World War II to say that without the outpouring of weapons and equipment from US companies, the war might have been lost. American companies can do the same thing today to overcome the coronavirus View Details

2013
Article

Boston Marathon Bombing Response

By: Dutch Leonard and Arnold M. Howitt

Authors Herman B ‘Dutch’ Leonard and Arnold M Howitt say that 12 to 15 years prior, Boston would not have handled the Marathon bombings as effectively as it did in April 2013 in regard to internal institutional preparedness and ability to integrate effort among... View Details

Keywords: Boston Marathon Bombing; Disaster Response; Emergency Preparedness; Crisis Management; Integration; Boston

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April 2003
Case

Sunk Costs: The Plan to Dump the Brent Spar (A)

This case explores the conflict between Shell Oil and Greenpeace over Shell's plans to sink the aging Brent Spar oil platform in the North Atlantic. It details the tactics Greenpeace employed and examines Shell's responses. View Details

Keywords: Alliances; Crisis Management; Environmental Sustainability; Mining Industry; Energy Industry; North America

01 Jun 2008
News

Greed, Gullibility, and Optimism

reasonable view of home ownership will return, Retsinas predicts, but if the pendulum swings too far, he is concerned that worthy borrowers with modest incomes could be shut out of the market. Could you place the U.S. mortgage crisis in... View Details

Keywords: Deborah Blagg; Management; Management; Management

07 Sep 2021
News

In the Hot Seat

Illustration by Ket-le / iStock; photo courtesy of Jeff Immelt Immelt in the Hot Seat: Episode 1 The makings of a CEO and lessons in leading change Immelt in the Hot Seat: Episode 2 Case studies in crisis View Details

2011
Case

How Fast and Flexible Do You Want Your Information, Really?

By: Thomas H. Davenport and Jim Snabe

Almost all executives want more and faster information, and almost all companies are racing to provide it. What many of them are overlooking is that the real aim should not be faster information but faster decision making, and those aren't the same things. Executives... View Details

Keywords: Management Teams; Information; Service Delivery; Decision Making; Crisis Management

22 Feb 2022
News

Addressing The Financial Security Gap

The pandemic has served as a wake-up call on many fronts, but to Anne Ackerley (MBA 1988), managing director and head of the Retirement Group at BlackRock, it has focused a particular spotlight on the retirement View Details

Keywords: Jennifer Gillespie

September 1992 (Revised October 1995)
Case

Exxon: Communications After Valdez

By: Stephen A. Greyser and Nancy Langford

Focuses on the communications in the period immediately following the March 24, 1989 Alaska oil spill caused by the Exxon Valdez. Includes the text of Exxon Chairman Rawl's "open letter" in an April 3 newspaper advertisment. Addresses the timing and content of... View Details

Keywords: Advertising; Communication; Crisis Management; Marketing Communications

October 1989
Case

Exxon Corp.: Trouble at Valdez

Discusses the events leading to and repercussions following the 11 million gallon oil spill in Prince William Sound off the Alaskan coast. This was the largest spill in U.S. history. Examines the response to the spill by Exxon management, government agencies, and... View Details

Keywords: Natural Environment; Crisis Management; Energy Sources; Shipping Industry; Energy Industry; Alaska