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  • 24 Oct 2011
  • Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

common uses of online ratings: restaurants. "Restaurants are a classic example in economics where the consumer has to make a decision based on very little information," he says. In theory, ratings sites fill in the gaps by providing a tremendous amount of... View Details
Keywords: by Michael Blanding; Food & Beverage
  • Web

Working Groups Update | About

Working Groups Update Published February 8, 2024 Share via Facebook Share via LinkedIn Print Share via email With the spring semester underway, I am writing to provide more information about the working groups we announced late last year.... View Details
  • September 2024
  • Article

Political Elite Cues and Attitude Formation in Post-Conflict Contexts

By: Natalia Garbiras-Díaz, Miguel Garcia-Sanchez and Aila M. Matanock
Civil conflicts typically end with negotiated settlements, but many settlements fail, often during the implementation stage when average citizens have increasing influence. Citizens sometimes evaluate peace agreements by voting on referendums or the negotiating... View Details
Keywords: Civil Unrest; Peace Process; Political Leadership; Peace; Politics; Policy Change; Policy; Government and Politics; Government Administration; Governance; Political Elections; Civil Society or Community; Negotiation; Negotiation Participants; Public Relations Industry; Colombia; Latin America; South America
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  • January 2020
  • Case

Banorte Móvil: Data-Driven Mobile Growth

By: Ayelet Israeli, Carla Larangeira and Mariana Cal
In mid-2019, Carlos Hank was deliberating over the results for Banorte Móvil—the mobile application for Banorte, Mexico’s most profitable and second-largest financial institution. Hank, who had been appointed as Banorte´s Chairman of the Board in January 2015, had... View Details
Keywords: Data Analytics; Customer Lifetime Value; Financial Institutions; Mobile and Wireless Technology; Growth and Development Strategy; Customers; Technology Adoption; Communication Strategy; Banking Industry; Mexico; Latin America
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  • 11 Aug 2008
  • Research & Ideas

Strategy Execution and the Balanced Scorecard

different time from operational review meetings. In that way, each meeting has its own frequency, agenda, information system, and participation, as best meets the goals for that meeting. Q: Given the proliferation of tools, how should... View Details
Keywords: by Martha Lagace
  • 01 Mar 2023
  • News

Toward a Life Well Lived

algorithms—much like a dating app—to match students with interested alumni for thoughtful discussions about roughly 200 topics related to one’s personal life, family, or work. Ultimately, the goal is to connect alumni to one another and create a greater sense of View Details
Keywords: Jennifer Gillespie; Educational Support Services; Educational Services
  • Web

General Management Curriculum - Faculty & Research

in effective leadership. MBA Elective Curriculum (SECOND YEAR) Course Title Faculty Name Term Quarter Credits The Arts of Communication Candace Bertotti Spring 2026 Q3Q4 1.5 Building and Sustaining a Successful Enterprise (also listed... View Details
  • 20 Jan 2010
  • First Look

First Look: Jan. 20

globalization and liberalization have increased the competitiveness of product markets, one explanation for the trend towards decentralization could be increased competition. Of course there are a range of other factors that may also be at play, including human... View Details
Keywords: Martha Lagace
  • 17 Dec 2013
  • First Look

First Look: December 17

boundaries, and information processing challenges associated with distant search. Information processing, storage, and communication costs have long been an important... View Details
Keywords: Carmen Nobel
  • Web

Funding Opportunities - Business & Environment

funding opportunities across the University. Loan Repayment HBS offers a number of programs to assist with MBA-related student loans upon graduation. Students are encouraged to learn more about each of the programs and their unique application processes. You can find... View Details
  • Web

Negotiation Course Online | HBS Online

of silent animated video above: Learner completes an interactive question by dragging and dropping choices into two different categories Get social by collaborating with a global community of peers before, during, and after your course.... View Details
  • 07 Jul 2003
  • Research & Ideas

4+2 = Sustained Business Success

investors have to say—and how they behave—not on gut feel or instinct. Continually fine-tune your strategy based on changes in the marketplace—for example, a new technology, a social trend, a government regulation, or a competitor's breakaway product. Clearly View Details
Keywords: by Nitin Nohria, William Joyce & Bruce Roberson
  • Article

Toward a Corporate Culture of Health: Results of a National Survey

By: Michael Anne Kyle, Lumumba Seegars, John M. Benson, Robert J. Blendon, Robert S. Huckman and Sara J. Singer
Context: The private sector has a large potential role in advancing health and well-being, but attention to corporate practices around health tends to focus on a narrow range of issues and on large businesses. Systematically describing private sector engagement in... View Details
Keywords: Corporate Health; Social Determinants Of Health; Health Policy; Public Health; Organizations; Health; Policy; Surveys
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  • 27 Sep 2016
  • First Look

September 27, 2016

critical outputs. Managers use this information to communicate goals up, down, and across their organizations and later to monitor performance against those goals. Using View Details
Keywords: Sean Silverthorne
  • 11 Mar 2001
  • Research & Ideas

Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries

being a modest market for British textiles into an expanding market not only for textiles, but for British iron and steel, machinery and coal. 1 However the transport and communication improvements also threatened merchant intermediaries... View Details
Keywords: by Geoffrey Jones
  • 11 Apr 2024
  • Blog Post

Climate Stories: Water Series - Episode #17: Leni Peterson Redondo (HBS MS/MBA 2023), Founder & CEO of Celeste

topic is key to driving action. There seem to be few issues and topics that conjure up greater personal connection and emotion – to family, to place, or to community – than water. We hope these stories showcase a range of ways in which... View Details
  • 14 Oct 2021
  • In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

and on the external situation (e.g., a rise in cases), and communicate this to your employees. 3. If a solution works, share it. If a manager finds a remote/flex arrangement that works for one person on the team, share it with others.... View Details
Keywords: by Kristen Senz
  • 25 Oct 2016
  • First Look

October 25, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=51775 Managers' Cultural Background and Disclosure Attributes By: Brochet, Francois, Gregory S. Miller, Patricia Naranjo, and Gwen Yu Abstract—We examine how a manager’s ethnic cultural background affects managers’ View Details
Keywords: Sean Silverthorne
  • 15 Sep 2015
  • First Look

September 15, 2015

an associated 90% confidence interval of (2.3%, 17.8%). Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49523 2015 The Changing Frontier: Rethinking Science and Innovation Policy Information Technology and the... View Details
Keywords: Sean Silverthorne
  • 14 May 2013
  • First Look

First Look: May 14

that decays over time, similar to that of advertising. A major challenge is that privacy laws prevent us from observing information about the applicant pool. I overcome this challenge by using order statistic distribution to infer... View Details
Keywords: Sean Silverthorne