design process - Publications - Faculty & Research

24 Sep 2018
Blog Post

Working to Keep Pirates At-Bay: My Summer in Cyber Security

and to frame the problems in the right way to come up with solutions quickly. Additionally, I was used to strict processes but at At-Bay, I had to learn how to tackle issues that no one in the company has dealt with before me, and how to... View Details

Keywords: Entrepreneurship

23 Jul 2014
Lessons from the Classroom

Innovation Is Magic. Really

authors also teamed to write The Magic of Innovation, published in the European Business Review earlier this year. A Magical Process Thomke maintains that innovative managers looking to create successful new products or services can... View Details

Keywords: by Dina Gerdeman; Consumer Products

07 Sep 2021
News

Green House

task. The process began with a lot of education. Her Cambridge neighbors, unfamiliar with the Passive House concept, were initially skeptical of Harper’s plans, but two historical commission meetings and nine neighborhood meetings later,... View Details

01 Jun 2025
News

Making Difficult Decisions: The General Manager’s Job

One of the most essential roles of the general manager is to be the person who can move an organization forward through the most tangled of circumstances, says Professor Amy Edmondson, “where there is uncertainty, different points of view, and high stakes, whether... View Details

Keywords: Jen Mcfarland Flint; Illustration by Peter Arkle; Educational Support Services; Educational Services

February 2014 (Revised January 2024)
Case

Go Mobile: Aligning District Managers and Store Teams

By: Tatiana Sandino

Indian cell phone retailer Go Mobile had implemented high-powered incentives to motivate its store employees to behave as owners and provide exceptional service. As the company scaled up, it faced multiple challenges in building a layer of district managers that were... View Details

Keywords: Employee Relationship Management; Mobile and Wireless Technology; Growth Management; Organizational Design; Salesforce Management; Motivation and Incentives; Management Practices and Processes; Telecommunications Industry; India

Citation

Educators

Purchase

01 Jun 2012
News

Social Enterprise Start-Ups Recognized for Bold Ideas

2012 HBS Social Entrepreneurship Fellowship. Selected from a competitive process that attracted 19 applicants, Jena will receive a $25,000 grant from HBS to advance his work. Trained as a biomedical engineer, Jena says his ambition is “to... View Details

Keywords: contests; awards

01 Jun 2000
News

Capturing Human Capital

corporations rely on information planning and control systems and processes that are designed to help management make sound strategic choices and ensure efficient implementation of those decisions. "They do... View Details

September–October 2013
Article

The Role of Organizational Scope and Governance in Strengthening Private Monitoring

By: Lamar Pierce and Michael W. Toffel

Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly onerous when outsourcing the monitoring and... View Details

Citation

Find at Harvard

Read Now

25 Sep 2000
Research & Ideas

More Than the Sum of Its Parts: The Impact of Modularity on the Computer Industry

1960, electronic data processing as well as information storage and retrieval had made a lasting impression in both the private and the public sectors, and discoveries and improvements in areas such as circuit View Details

Keywords: by Staff; Computer; Consumer Products; Technology

01 Oct 2002
News

Books

The Heart of Change by John P. Kotter and Dan S. Cohen Searching for a Corporate Savior by Rakesh Khurana Making Markets: How Firms Can Design and Profit from Online Auctions and Exchanges by Ajit Kambil and Eric Van Heck Leading Terms:... View Details

29 Aug 2024
Blog Post

Exploring Sustainable Energy: A Visit to Vestas Wind Turbine Manufacturing in Odense, Denmark

to power the world sustainably. Second, we were impressed by Vestas’ commitment to quality and efficiency. After our first year course in operations management, we were excited to see process design... View Details

03 Feb 2017
Blog Post

The Making of an Internship

share the career criteria that drove their internship searches and how their respective organizations aligned with their passions. An effective onboarding process can have many benefits for both employers and their new hires, including... View Details

Keywords: All Industries

Web

Diversity on Boards - Race, Gender & Equity

Diversity Network as Members. Disseminating Insights Join the Board Diversity Network Women on Boards HBS Executive Education Designed specifically for top women executives, this program provides insight into navigating the board... View Details

01 Dec 2009
News

An Action Plan for Economic Recovery

financial institutions are too big to fail? There are two valid reasons for bailing out a financial institution. First is to protect the system for processing payments, like checks, because that system is critical to the operation of the... View Details

Keywords: Roger Thompson; Finance

11 Jan 2000
Lessons from the Classroom

New Game, New Rules: Developing Managers for a Competitive World

rethink their business models and radically transform their organizational capabilities. The implications for organizations and management are profound. Let's take one example. At the heart of most modern corporations are information, planning and control systems, and... View Details

Keywords: by Staff

09 Feb 2016
First Look

February 9, 2016

the increase in the local unemployment rate, presumably reflecting the costs of losing a job. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49805 Delay as Agenda Setting By: Anton, James J., and Dennis A. Yao Abstract—We examine a dynamic... View Details

Keywords: Sean Silverthorne

02 Aug 2021
Blog Post

Uncovering the Virtual Advantage at Humana

to an on-demand onboarding process instead of a big onboarding day or a two-hour set time on day one. The Graduate Program Manager designs a day for each intern that allows them time to set up their... View Details

Keywords: Health Care; Health-Related Services

23 Jul 2001
Research & Ideas

How One Center of Innovation Lost its Spark

another. Tire executives apparently assumed that the bias tire would continue as the dominant design, and this assumption was enacted through their company's well-honed new product development process which had produced a steady flow of... View Details

Keywords: by Donald Sull; Manufacturing; Transportation; Auto

22 Feb 2010
Research & Ideas

Manager Visibility No Guarantee of Fixing Problems

Motions: An Empirical Test of Management Involvement in Process Improvement," HBS professor Anita L. Tucker and Harvard School of Public Health professor Sara J. Singer show that communicating with frontline workers can backfire if... View Details

Keywords: by Julia Hanna; Health

02 Sep 2002
What Do You Think?

What Can Business Schools Do to Avoid Bad Apples?

suggestions, including: 1) designing "a practicum where MBA students [with a focus] on ethics ... practice ... hiring/interviewing skills ... by interviewing 'short list' candidates that are being strongly considered for admission by... View Details

Keywords: by James Heskett

Publications