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  • All HBS Web  (2,254)
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  • 29 Apr 2014
  • First Look

First Look: April 29

about his doctoral research, meeting and making friends with Russians, he accepted a low-key invitation from a trusted Russian friend to meet for lunch somewhere on the outskirts of Moscow. After hours of warm conversation, great food,... View Details
Keywords: Sean Silverthorne
  • 14 Mar 2017
  • First Look

First Look at New Research, March 14

home sharing and to simplify the payment of tourist tax for hosts in the city. It was the most comprehensive agreement that Airbnb had with any city in the world. Its final provision read, “The parties trust that theirs will be a fruitful... View Details
Keywords: Sean Silverthorne
  • June 2018
  • Teaching Note

Difficult Conversations and Dealing with Challenging Situations at Work

By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036. View Details
Keywords: Communication; Communication Intention and Meaning; Human Resources; Employee Relationship Management; Management Skills; Performance; Performance Evaluation; Personal Development and Career; Relationships; Groups and Teams; Social Psychology; Attitudes; Behavior; Conflict and Resolution; Conflict Management; Emotions; Perception; Personal Characteristics; Perspective; Power and Influence; Prejudice and Bias; Reputation; Satisfaction; Trust
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Groysberg, Boris, and Amram Migdal. "Difficult Conversations and Dealing with Challenging Situations at Work." Harvard Business School Teaching Note 418-084, June 2018.
  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

we posit that cost transparency, insofar as it represents an act of intimate disclosure, fosters trust. In turn, this heightened trust enhances consumers’ willingness to purchase from that firm. This account was supported in four studies,... View Details
Keywords: Dina Gerdeman
  • 04 Apr 2017
  • First Look

First Look at New Research, April 4

https://cb.hbsp.harvard.edu/cbmp/product/317061-PDF-ENG Harvard Business School Case 217-056 Link REIT Publicly listed in November 2005, Link REIT was the first real estate investment trust (REIT) in Hong Kong after the Hong Kong... View Details
Keywords: Sean Silverthorne
  • 27 Sep 2004
  • Research & Ideas

IBM Finds Profit in Diversity

issues, and the organization has demonstrated its willingness to be influenced, committing significant resources to efforts suggested by the groups. Trust was also built as the task force structure allowed employees more face time with... View Details
Keywords: by David A. Thomas
  • 29 Sep 2003
  • Research & Ideas

Pride Goeth Before a Profit

initially—gaining their trust and asking them what we could do to make things better." When he receives good ideas, Schlichting lets the employees implement them. "Giving a project out gives them a little more pride," he... View Details
Keywords: by Theodore Kinni
  • 12 Sep 2006
  • First Look

First Look: September 12, 2006

differences—and related conflicts and tensions—as opportunities to gain a more accurate view of themselves, one another, and the situation, trust builds and relationships become stronger. Leaders should put aside the PC rule book and... View Details
Keywords: Sean Silverthorne
  • 08 Oct 2012
  • Research & Ideas

The Immigrants Who Built America’s Financial System

United States, which really is a different kind of country, needed these people. Hamilton couldn't have done what he did anywhere else. He arrives in 1772, and 18 years later, he's running the country. The reason he's able to do that is the View Details
Keywords: by Julia Hanna; Financial Services; Banking
  • 21 Apr 2009
  • First Look

First Look: April 21, 2009

participation, a result also consistent with household self-reports. Several experiments find an important role for trust in insurance participation. We find mixed evidence that subtle psychological manipulations affect purchase and no... View Details
Keywords: Martha Lagace
  • 14 Nov 2019
  • Book

Lifting the Lid on Turkey's Hidden Business History

and the present. (The comparable figures for India are $330 and $2,104). Nonetheless, likely negative outcomes range from poor quality construction and growing work-related accidents to the remarkably low level of personal trust seen in... View Details
Keywords: by Sean Silverthorne
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

accountability once a problem of trust arises-a scandal in the sector or in their own organization, questions from citizens or donors who want to know if their money is being well spent, or pressure from regulators to demonstrate that... View Details
  • 15 Oct 2008
  • First Look

First Look: October 15, 2008

link individuals with crime scenes and fathers to their children. Special problems of trust have arisen, because the domain of scientific practice termed 'DNA typing' emerged in a commercial context, and its results serve as the basis for... View Details
Keywords: Martha Lagace
  • 28 Apr 2009
  • First Look

First Look: April 28, 2009

managing risk in early-stage ventures. The case also addresses issues such as diversification and options preservation as well as the importance of trust and long-term relationships in decision making in entrepreneurial arenas. Purchase... View Details
Keywords: Martha Lagace
  • 18 Jan 2021
  • Book

How Thinking Like a Startup Helps Governments Solve More Problems

taking the calls of people asking, “Where can we send help?” The answer, in most US places affected by tragedy, was a local foundation. Best practices was to have an established, trusted organization collect donations and administer the... View Details
Keywords: by Martha Lagace
  • 02 Apr 2019
  • First Look

New Research and Ideas, April 2, 2019

purchase interest. Specifically, building on the psychology of disclosure and trust, we posit that cost transparency, insofar as it represents an act of sensitive disclosure, fosters trust. In turn, this heightened trust enhances... View Details
Keywords: Dina Gerdeman
  • 14 Aug 2018
  • First Look

First Look at New Research and Ideas, August 14, 2018

would reduce Shift’s labor per transaction and thereby improve the venture’s unit economics and its scalability, Shift might risk undermining users’ trust by handing off responsibility for critical tasks. Purchase this case:... View Details
Keywords: by Sean Silverthorne
  • 26 May 2015
  • First Look

First Look: May 26

record (EMR) data. Their expertise in analytics, access to demographic and location data, as well as large consumer bases, led Dulin to consider which players consumers would trust to integrate their healthcare data in the future and what... View Details
Keywords: Sean Silverthorne
  • 28 Aug 2018
  • First Look

New Research and Ideas, August 28, 2018

the West will fail. To succeed, they need to build trust within the existing structures—and this book shows how it's done Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53925 in press Proceedings of the National Academy... View Details
Keywords: Dina Gerdeman
  • 19 Apr 2011
  • First Look

First Look: April 19

211-044 Magna International, Inc., a Canadian-based automotive parts manufacturer, is considering whether and how to unwind its dual-class ownership structure. A family trust controlled by the founder owns a 0.65% economic interest in the... View Details
Keywords: Sean Silverthorne
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