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- All HBS Web
(3,481)
- People (14)
- News (920)
- Research (1,565)
- Events (18)
- Multimedia (47)
- Faculty Publications (965)
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- 14 Oct 2008
- Research & Ideas
Should You Bring Advertising Expertise In-House?
reasons include structural changes in the advertising industry such as the unbundling of agency services, and improved communication tools that make it easier and more cost efficient for firms to manage some aspect of their own... View Details
- 20 Mar 2007
- First Look
First Look: March 20, 2007
Entrepreneurship in the Social Sector enables readers to attain an in-depth understanding of the distinctive characteristics of the social enterprise context and organizations. The authors offer tools to develop the knowledge to pursue... View Details
Keywords: Martha Lagace
- 19 Nov 2018
- Sharpening Your Skills
E-Santa: Is Retail Ready for Digital Christmas?
increasingly important tool in the online retailer's marketing arsenal, but profit is lost when not done right. Research Papers Opportunistic Returns and Dynamic Pricing: Empirical Evidence from Online Retailing in Emerging Markets... View Details
- 22 Jan 2018
- Sharpening Your Skills
Why You Are Unhappy at Work
Blues A shockingly low 25 percent of employees feel connection to their company's mission. Bill George discusses fixes to rebuild purpose in their work. How Small Wins Unleash Creativity The most powerful tool managers have to motivate... View Details
Keywords: by Sean Silverthorne
- 04 Oct 2004
- Research & Ideas
Start to Measure Your E-commerce Success
the company's e-commerce project objectives. Different tools and techniques are available to measure the different aspects of e-commerce performance. For example, online surveys and polls are powerful tools... View Details
Keywords: by Marc J. Epstein
- 24 Apr 2012
- First Look
First Look: April 24
a period of six years. Our analysis highlights that a process we term toolmaking, whereby experts create, articulate, and shape tools that embody their expertise, is central to the way in which the risk managers in our study garner... View Details
Keywords: Carmen Nobel
- 10 Jun 2014
- First Look
First Look: June 10
Risk Officer By: Mikes, Anette Abstract—This paper tracks the evolution of the role of two chief risk officers (CROs) and the tools and processes they have implemented in their respective organizations. While the companies are from very... View Details
Keywords: Sean Silverthorne
- 26 Jul 2010
- Research & Ideas
Yes, You Can Raise Prices in a Downturn
to their price-oriented "parcel wars"; another is a burgeoning Web-print business at their retail outlets. Q: You characterize performance pricing as hard work. What must business owners understand to get started? What tools do... View Details
- 20 Jul 2009
- Research & Ideas
Markets or Communities? The Best Ways to Manage Outside Innovation
was "jail broken"—allowing developers to create homegrown tools for writing applications for the iPhone—it became quite apparent that there was a significant untapped need among thousands of developers to create applications. Apple... View Details
- 28 May 2013
- Research & Ideas
Can LEGO Snap Together a Future in Asia?
sharpen its "Stepping Up in Asia" strategy, LEGO executives employed scenario planning as a key tool to weigh potential outcomes. The technique, which has been around since the 1960s, fell out of favor in recent decades. In his... View Details
- 05 Feb 2001
- Research & Ideas
The Ten Deadly Mistakes of Wanna-Dots
(Why worry about the hypothetical?) Celebrate your conversion to e-business by giving people in the rest of your organization tools they are unable to use, requiring changes they are confused about making. Tell people this will help them... View Details
Keywords: by Rosabeth Moss Kanter
- 27 Sep 2016
- First Look
September 27, 2016
embedded in its LED fixtures not only significantly reduced lighting-related energy use—by up to 90% in some cases—but also served as a tool for the Internet of Things (IoT) to expose powerful insights about facility use. Yet in 2016, few... View Details
Keywords: Sean Silverthorne
- 02 Jun 2010
- First Look
First Look: June 2
Work Processes Embedding Robert G. Eccles and Thomas H. DavenportHarvard Business School Case 410-084 Since its inception, Cognizant Technology Solutions has placed a high priority on knowledge management because its global delivery model requires the global sharing of... View Details
Keywords: Martha Lagace
- 14 Nov 2016
- Op-Ed
5 Lessons I Hope Marketers Don’t Learn from Donald Trump
dreams of consumers, because a brand that’s built on such appeals will find it hard to grow to be a source of pride. Apparently misogyny, xenophobia, and contempt for the disabled have worked as customer acquisition tools for soon-to-be... View Details
Keywords: by John A. Deighton
- 23 Nov 2009
- Research & Ideas
Management’s Role in Reforming Health Care
venues of care and caregivers, and tools and systems that help and allow patients to be more effectively involved in their own care. To date, our prevailing model of innovation has been that knowledge flows into medical and nursing... View Details
- 28 Aug 2007
- First Look
First Look: August 28, 2007
Merchants Bank Harvard Business School Case 307-081 Founded in 1987, China Merchants Bank (CMB) is a pioneer in the use of technical innovation and IT as a competitive tool in the rapidly evolving Chinese banking sector. With a relatively... View Details
Keywords: Martha Lagace
- 11 Jun 2020
- In Practice
Are Digital Organizations Better at Overcoming COVID?
You About Spending and Happiness (Wall Street Journal) Read COVID-19 coverage from Working Knowledge Ariel D. Stern: For leaders, digital tools expand and enhance services Some of the most successful organizations will use digital... View Details
Keywords: by Danielle Kost
- 05 Dec 2017
- First Look
First Look at New Research and Ideas, December 5, 2017
https://www.hbs.edu/faculty/Pages/item.aspx?num=53563 The Use and Misuse of Patent Data: Issues for Corporate Finance and Beyond By: Lerner, Josh, and Amit Seru Abstract—Patents and citations are powerful tools for understanding innovative... View Details
Keywords: Sean Silverthorne
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
earlier, Freed-Finnegan and Wall had founded Index after observing the technological advantages that Amazon and other online retailers had over brick-and-mortar retailers. Index’s first product was a customer database tool that allowed... View Details
Keywords: Dina Gerdeman
- 06 Aug 2020
- Research & Ideas
Who Will Give You the Best Professional Guidance?
you bring them. The best coaches guide individuals toward finding their own solutions using tools and frameworks they’ve developed themselves or learned from professional training. “A central tenet of coaching is a faith in your client’s... View Details
Keywords: by Julia B. Austin