Publications

16 May 2017
Blog Post

Making the Move into Digital Health and Software Engineering

and I worked on an independent project on Cryptography and Ethereum sponsored by Marco Iansiti, who heads the Technology and Operations Management Unit and the Digital Initiative at HBS. Can you tell us about the internship you did... View Details

Keywords: Technology; Technology

24 Apr 2014
News

Boutique workouts brought to the busiest people, at home

convenient online platform. “I’d love to create the official fitness platform for the Lean In generation, people want to stay active but have very little time,” says Kumar. In just her first two months of operation, with almost no... View Details

17 Mar 2014
News

Dropbox VP Explores Potential Indian Parters

Keywords: Dropbox; telecom; deveping markets; Data Processing, Hosting, and Related Services; Information; Telecommunications; Information

May 2017 (Revised July 2017)
Supplement

Aadhaar: From Voluntary to Mandatory

By: Tarun Khanna, Anjali Raina and Rachna Chawla

Approximately 1.1 billion residents of India (99% of the population) had a unique biometric identity—Aadhaar—by 2017. In six years, the Unique Identification Authority of India (UIDAI) had achieved an unprecedented milestone in emerging and developed markets. The... View Details

August 2004
Case

Microsoft.NET (Abridged)

By: Alan D. MacCormack and Kerry Herman

Set in the summer of 2000, following the unveiling of Microsoft's .NET initiative to the public. Three of the key figures in .NET's development are considering the next steps they would have to take to keep the initiative moving forward. Specifically, the challenges... View Details

Keywords: Transformation; Leadership; Management Skills; Organizational Structure; Digital Platforms

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November–December 2021
Article

Does Gender Matter? The Effect of Management Responses on Reviewing Behavior

By: Davide Proserpio, Isamar Troncoso and Francesca Valsesia

We study the effect of management responses on the reviewing behavior of self-identified female and male reviewers. Using data from Tripadvisor, we show that after hotels begin to respond to reviews, the probability that a negative review comes from a self-identified... View Details

Keywords: Word Of Mouth; Online Reviews; Management Responses; E-commerce; Gender; Prejudice and Bias; Digital Platforms; Customers

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February 2019
Case

Halliday's OASIS

By: Scott Duke Kominers and Nicole Tempest Keller

Wade Watts has won control of the OASIS – a futuristic, immersive virtual reality game world. He must decide on rules, rights, and marketplace design, balancing the founding principles of the OASIS with the platform’s potentially negative externalities. View Details

Keywords: Managing Markets; Corporate Responsibility; Virtual Reality; Digital Platforms; Management; Corporate Social Responsibility and Impact; Social Media; United States

01 Sep 2017
News

Read All About It: Journalism Can Be Profitable

from a civic perspective, but I don’t think it is their responsibility as companies to fix it. (Thinkstock/Getty Images) (Thinkstock/Getty Images) The WeChat social media platform in China is investing heavily in original journalism. It... View Details

Keywords: April White; New York Times; newspapers; Google; Wirecutter; social media; Facebook; News, Library, Internet, and Other Services; Information

01 Jun 1996
News

1996 Global Alumni Conference Probes "Information Revolution"

for the limitless possibilities associated with California and the West. And in keeping with the entrepreneurial dynamism that is so much a part of today's information technology explosion, "the City by the Bay" has always been a magnet... View Details

Keywords: Daniel Penrice

April 2005 (Revised February 2006)
Case

Monster Networking

By: Thomas R. Eisenmann and David Andrew Vivero

The management at Monster.com, the leading U.S. provider of online recruitment services, must decide how to proceed with Monster Networking (MN), a new business launched in late 2003. MN helps users identify other individuals who can offer career advice. Monster.com... View Details

Keywords: Digital Platforms; Internet and the Web; Social and Collaborative Networks; Recruitment; Service Industry; Employment Industry; United States

16 Oct 2019
Research & Ideas

Read Our Most Popular Stories of the Quarter

What stories were readers like you diving into this summer on HBS Working Knowledge? Your interests varied dramatically, everything from how researchers use machine learning technology to predict CEO performance to the power of rituals in... View Details

Keywords: by Sean Silverthorne

01 Jun 2017
News

The New Venture Competition Crowns a New Crop

affordable in Africa through microfinance and mobile payments. Alumnus: Alexandre Skander Allegue, PLDA 18, 2015 Region: Africa Vention: A platform that allows businesses to design and order industrial equipment online. Alumnus: Etienne... View Details

Keywords: Dan Morrell

February 2023
Case

Adyen: Reshaping the Payment Ecosystem

By: Marco Di Maggio, Antonio Moreno and Elena Corsi

A payment services company rethinks its strategy to reach out to a different customer base. View Details

Keywords: Digital Platforms; Entrepreneurship; Service Operations; Market Entry and Exit; Financial Services Industry; Europe

Parker is the founder of Cobli, the most advanced vehicle telematics and mobility platform in Latin America. Launched in 2017, the company has already raised more than $20mm from investors such as Fifth Wall Ventures and Valor Capital... View Details

Keywords: Insurance;#64;#Software/App;#68;#Transportation & Logistics

July 2022
Case

Metaverse Seoul

By: Mitchell Weiss and Samantha Markowitz

In May 2022, the Seoul Metropolitan Government (SMG) launched the pilot of Metaverse Seoul, a government-run metaverse. SMG had delivered a virtual version of Seoul’s mayor’s office. The team aimed to gain insights as they worked towards building a broad, immersive,... View Details

Keywords: Metaverse; Entrepreneurship; Innovation and Invention; Digital Platforms; Internet and the Web; Government Administration; Public Administration Industry; South Korea; Asia

May 2024
Supplement

gWorks (A)

By: Richard S. Ruback and Royce Yudkoff

In January of 2019, Joe Heieck, CEO of gWorks, was deciding whether to proceed with his acquisition of Data Tech, that was a business roughly the same size as gWorks. gWorks, which provided geospatial software to small city and rural county governments, was acquired by... View Details

01 Dec 2022
News

Research Brief: Pocket Change

are big differences,” says Pons, who mined what is believed to be one of the most comprehensive data sets of political contributions made through online fundraising platforms such as ActBlue (Democrat) and WinRed (Republican) and reported... View Details

Keywords: Jill Radsken

January 2018 (Revised February 2018)
Technical Note

Making Markets

By: Thomas R. Eisenmann and Scott Duke Kominers

Explains how to identify and capitalize on marketplace design opportunities. Defines markets and marketplaces and describes the basic functions of each. Discusses attributes (e.g., heterogeneity of participants' preferences and asymmetry in available information) that... View Details

Keywords: Marketplaces; Two-Sided Markets; Entrepreneurship; Market Design; Digital Platforms; Marketplace Matching; Market Participation; Market Transactions; Market Entry and Exit; Digital Platforms; Auctions