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  • 02 Jul 2012
  • Research & Ideas

Why Good Deeds Invite Bad Publicity

robust direct link between CSR and financial performance” It is true that in areas such as environmentally sustainable practices, customers have been willing to pay responsible producers a premium for products; take organic cotton, for... View Details
Keywords: by Michael Blanding; Energy
  • 12 Feb 2014
  • News

Private Sector, Public Good

Keywords: Management
  • 16 May 2016
  • HBS Case

Food Safety Economics: The Cost of a Sick Customer

and regions have different food safety standards,” Quelch says. “We’re accustomed to taking food safety for granted. When you peel back the onion, you find a tremendous amount of nuance affecting the reliability and specifics of food safety testing around the world.”... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

investment can have very different consequences depending on whether the firm's capability is close to a critical "tipping threshold." When the firm operates above this threshold, managing earnings smoothes revenue with few... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2016
  • News

Alumni Books of 2016

mission is to preserve historic rural churches and document their history. So You’re in the Family Business: A Guide to Sustainability by Paul Karofsky (OPM 3, 1979) and David Karofsky Advantage Media Group Father and son authors share... View Details
  • 02 Mar 2015
  • News

To Market, To Market

that integrates livestock and sustainable agriculture,” says Ferrari. “We come at it from a community development perspective. We do a lot of work preparing villages to engage in the relatively harsh world of markets. It’s hard for them.... View Details
Keywords: Margie Kelley; Agriculture; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

Industrial Era, product innovation and operations management predominated. Product innovation ensured the continuous flow of new products that would sustain growth or market share or both. View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 11 Jan 2024
  • Blog Post

My Summer of Joy with the National Parks Service

responsible for documentation, research, and maintenance of shipwrecks, reefs, downed WWII planes, boat docks, and everything in between. My role was to help them design a more sustainable operating and... View Details
  • 16 Nov 1999
  • Lessons from the Classroom

Leading Change and Organizational Renewal

organization in an ongoing process of change and revitalization is necessarily complex. Pitfalls lie waiting where least expected. To avoid the cyclical trap of success-failure-rebirth, firms need to develop competency in simultaneously View Details
Keywords: by Staff
  • 22 May 2012
  • First Look

First Look: May 22

approach. Finally, we show that the relation is driven by both the social and the environmental dimension of CSR. Download the paper: http://www.hbs.edu/research/pdf/11-130.pdf The Impact of a Corporate Culture of Sustainability on... View Details
Keywords: Sean Silverthorne
  • 11 Oct 2016
  • First Look

October 11, 2016

service requests to their city government. Users who viewed photos of city workers responding to their service requests were more likely to continue using the app over the ensuing 13 months, demonstrating that operational transparency led... View Details
Keywords: Sean Silverthorne
  • 05 Apr 2011
  • First Look

First Look: April 5

  PublicationsThe Labor Illusion: How Operational Transparency Increases Perceived Value Authors:Ryan W. Buell and Michael I. Norton Publication:Management Science (forthcoming) Abstract A ubiquitous feature of even the fastest... View Details
Keywords: Sean Silverthorne
  • 10 Oct 2005
  • Research & Ideas

Homers: Secrets on the Factory Floor

probably partly allowed the industry to survive. Periods of idleness might coexist with intense overtime. During these times, outcomes that might appear minor—such as these homers—help sustain organizational effectiveness and the capacity... View Details
Keywords: by Sean Silverthorne; Manufacturing
  • February 2004 (Revised March 2004)
  • Case

Fuel Cells: The Hydrogen Revolution?

By: Thomas R. Eisenmann and Ryland Matthew Willis
The challenges faced in establishing hydrogen fuel cell-powered transportation in the United States, which promises to reduce greenhouse gas emissions and dependence on imported oil is examined. Foremost among these challenges is a "chicken-and-egg" dynamic: consumers... View Details
Keywords: Taxation; Environmental Sustainability; Infrastructure; Government Administration; Energy Sources; Business and Government Relations; Network Effects; Transportation; Green Technology Industry; Energy Industry; European Union; Japan; United States
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  • 12 Mar 2013
  • First Look

First Look: March 12

sellers face a fundamental strategy decision: Should they be resellers (like supermarkets), acquiring and then reselling products or services? Should they operate as multisided platforms (like eBay), connecting buyers and sellers without... View Details
Keywords: Sean Silverthorne
  • Web

Past Projects | Social Enterprise | Harvard Business School

"Pilot: New York City" was released in October 2023. The press release can be found here and the full report here . Boston Public Schools Hiring Process Improvement Spring 2022 | Focus : Education Operations Team: Jenny Zhou Description:... View Details
  • 01 Mar 2016
  • News

How Do I Get Your Job?

easy; finding a business model that was going to be sustainable was the hardest. There was a lot of competition, people weren’t purchasing things online yet, funding started drying up, then the Nasdaq crashed. We had to figure out how to... View Details
Keywords: April White; Nonstore Retailers; Retail Trade
  • 18 Mar 2014
  • First Look

First Look: March 18

anticorruption ratings are domiciled in countries with low corruption risk ratings and strong anticorruption enforcement, operate in high corruption risk industries, have recently faced a corruption enforcement action, employ a Big Four... View Details
Keywords: Sean Silverthorne
  • 30 Nov 2011
  • Research & Ideas

Only Capitalists Can Save Capitalism

Adds Paine: "Of course we recognize that there are serious obstacles to the view we recommend," including a lack of structure, tools, and incentives within businesses to do the sort of work that's needed, and a lack of skills and incentive on the part of business... View Details
Keywords: by Maggie Starvish
  • 23 Aug 2004
  • Research & Ideas

Strategy for Small Fish

Creation The first driver of an effective niche strategy is value creation. Specialize in unique capabilities. An effective niche strategy creates value by selecting a specialization that is truly different and whose differences are View Details
Keywords: by Marco Iansiti & Roy Levien