Product Quality Upgrading - Publications - Faculty & Research

06 May 2002
Research & Ideas

A Toolkit for Customer Innovation

"Listen carefully to what your customers want and then respond with new products that meet or exceed their needs." That mantra has dominated many a business, and it has undoubtedly led to great View Details

Keywords: by Stefan Thomke & Eric Von Hippel

08 Jan 2001
Research & Ideas

Can Japan Compete? [Part Two]

enormous advantage for Japanese companies initially. It is one of the reasons why they were able to produce products with such few defects. U.S. companies used to pride themselves on having good repair networks. Japanese companies came... View Details

Keywords: by Martha Lagace & Hilah Geer

Web

Staff Directory | Baker Library

senior editor of HBS Working Knowledge. Prior to joining the WK staff, Gerdeman worked as a writer for The Palm Beach Post and The Patriot Ledger, as well as an editor for Adobe’s CMO.com. Karen Golden Digital Product Manager Metadata &... View Details

21 Mar 2018
Blog Post

Telling Your Story: How to Create a Powerful Personal Digital Brand

nature and amount, if any, of original content you wish to create and share with an online community. Take advantage of toolsThe same internet that gives us a platform for our brand also provides access to many tools that can help us improve the View Details

Career Coach

Philippe Taieb

internationally. He was a consultant at Braxton Associates, a strategy consulting firm, in London and Paris and then led business units for Swiss company SGS, the world leader in certification and quality control, in Senegal, Haiti and... View Details

Keywords: Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products

25 Sep 2000
Research & Ideas

Cyber-Marketing: Scouting the Digital Communications Frontier

forthcoming book Digital Marketing (John Wiley & Sons), edited by Jerry Wind and Vijay Mahajan, John Deighton and coauthor Patrick Barwise of the London Business School identify three qualities that distinguish the Web from other mass... View Details

Keywords: by Peter K. Jacobs

22 Feb 2022
News

Case Study: Welcome Aboard

Boston-based team or perhaps establishing hybrid clusters in a few hub cities. Beyond the cost-savings of not paying rent, a remote-first approach would allow OnRamp to hire the best talent, wherever they live. That’s significant in a sector where the View Details

Keywords: Jen McFarland Flint

16 Jul 2024
Research & Ideas

Weighing Digital Tradeoffs in Private Equity

When private equity (PE) firms buy a company, they typically follow a standard playbook to create value—streamlining operations, restructuring debt, changing management, and cutting costs. However, as digital technologies and artificial intelligence allow companies to... View Details

Keywords: by Michael Blanding; Financial Services

01 Sep 2004
News

Steve Barger (MBA 1974)

world was so different then — no cell phones, software, biotech, or espresso. It’s sure to change as much for today’s graduates, with opportunities to create products and services not yet imagined. When I graduated I took a job consulting... View Details

Keywords: Water, Sewage and Supply Systems; Utilities

06 May 2015
What Do You Think?

Are You Ready for Personalized Predictive Analytics?

effect helps us to achieve." Casandra Levine agreed, but introduced a cautionary note. The promise of what can be accomplished by predictive analytics in raising the quality of life and functionality for our society is astonishing,... View Details

Keywords: by James Heskett

01 Dec 1996
News

An Entrepreneurial Journey

that HBS alumni have gone into the world and done just that - today, and in decades past - and have seen their products and services become both pervasive and influential in the American economy. On the eve of the 50th anniversary of the... View Details

16 Sep 2008
First Look

First Look: September 16, 2008

the product has all features. The important implication is that price alone cannot serve as a signal of quality in this setting. In contrast, a "buyer-initiated information revelation" format,... View Details

29 Jan 2008
First Look

First Look: January 29, 2008

Working PapersProduct Development and Learning in Project Teams: The Challenges Are the Benefits Authors:Amy C. Edmondson and Ingrid M. Nembhard Abstract The value of teams in new product development (NPD) is undeniable. Both the... View Details

Keywords: Martha Lagace

03 Dec 2018
Research & Ideas

How Companies Can Increase Market Rewards for Sustainability Efforts

sentiment have been undervalued.” Domino's vs. Cheesecake Factory In one of the paper’s examples, Domino’s Pizza and The Cheesecake Factory both scored an average ESG performance of 5.2 (out of 10) on MSCI’s scale based on factors that included climate change, View Details

Keywords: by Rachel Layne

13 Dec 2016
First Look

December 13, 2016

unreliable, and crushingly expensive. There is no shortage of proposed solutions, but central to the best of them is the idea that health care needs more competition. In other sectors, competition improves quality and efficiency, spurs... View Details

Keywords: Carmen Nobel

17 Feb 2016
Blog Post

Through The Eyes of The Patient: A Recap of The 13th Annual Health Care Conference

David Torchiana, President and CEO of Partners HealthCare in Boston delivered the morning keynote address, and spoke about improvements in the quality of care over time, then looked forward in discussing what impact further improvement in... View Details

Keywords: Health Care

12 Jul 2004
Research & Ideas

Michael Porter’s Prescription For the High Cost of Health Care

right kind of competition working. The health care system can achieve stunning gains in quality and efficiency. And employers, the major purchasers of health care services, could lead the transformation. [ ] Positive-sum Competition In a... View Details

Keywords: by Michael E. Porter; Health

11 Jan 2017
Research & Ideas

The Paradoxical Quest to Make Food Look 'Natural' With Artificial Dyes

all-year-round—even though the true color of butter fluctuated throughout the year. “Uniformity of color was one of the qualities that butter color makers stressed to their customers,” Hisano writes, citing a 1905 advertisement in which... View Details

Keywords: by Carmen Nobel

17 Oct 2006
First Look

First Look: October 17, 2006

signal and infer quality of difficult-to-observe management practices. Prior evaluations of voluntary management programs have focused on those that lack verification mechanisms and have found little evidence that they legitimately... View Details

Keywords: Sean Silverthorne

11 Jul 2006
First Look

First Look: July 11, 2006

the following century. Firms employed marketing and marketing strategies to diffuse products and brands internationally despite business, economic, and cultural obstacles to globalization. The process was difficult and complex. The... View Details