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  • 05 Dec 2013
  • What Do You Think?

Is Walmart Defying Economic Gravity?

that the tradeoff between scale and friction is complex. For example, what effect does a company's origins, its beliefs, and how these are reflected in management behaviors (reflected in Walmart's emphasis on "family") reduce... View Details
Keywords: by James Heskett; Retail
  • September 2019 (Revised December 2022)
  • Supplement

Cooking Down a Storm: Changing Culture at Pasta Serafina (B)

By: Susanna Gallani, Francesca Gino and Raffaella Sadun
The case complements Pasta Serafina (A) by describing the aftermath of a town hall meeting in which management had publicly denounced the absenteeism problem and challenged the employees to find a solution. In spite of the initial mistrust against management, the fear... View Details
Keywords: Absenteeism; Employees; Behavior; Organizational Culture; Organizational Change and Adaptation; Employee Relationship Management; Problems and Challenges; Decision Making; Performance Evaluation
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  • September 2019 (Revised December 2022)
  • Case

Cooking Down a Storm: Changing Culture at Pasta Serafina (A)

By: Susanna Gallani, Francesca Gino and Raffaella Sadun
Plant management at Pasta Serafina, a pasta producer in the south of Italy, is struggling to contain employee absenteeism. While the misbehavior is concentrated in a minority of the workers, its effects impact not only the plant’s performance, but also the climate and... View Details
Keywords: Absenteeism; Moral Hazard; Employees; Behavior; Problems and Challenges; Organizational Culture; Organizational Change and Adaptation; Employee Relationship Management; Performance Productivity; Decision Making
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  • February 1991 (Revised July 1993)
  • Case

Cultural Change at Nissan Motors

By: John P. Kotter
Depicts the reformation of Nissan Motor Co.'s corporate culture and the company's subsequent turnaround in market share and profits. In 1985, Yutaka Kume became president of Nissan and thereafter, he continually emphasized the need for internal change throughout the... View Details
Keywords: Organizational Change and Adaptation; Organizational Culture; Leadership; Behavior; Governing Rules, Regulations, and Reforms; Change Management; Management; Auto Industry; Manufacturing Industry
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  • 10 Sep 2014
  • Blog Post

A Summer Reflection

HBS classes during my internship, I was pleasantly surprised to be thinking about our Leadership and Organizational Behavior (LEAD) class more than anything else. - Stephanie Tupi, MBA 2015 View Details
Keywords: Technology; Consumer Products / Retail
  • August 2002 (Revised January 2003)
  • Case

Siebel Systems: Anatomy of a Sale, Part 1

By: John A. Deighton and Das Narayandas
How does a $2 million software sale happen? This case traces efforts by Siebel Systems to sell lead management software to discount broker Quick & Reilly. The buying process is mapped out over four years. Covers in detail the last six months—from Siebel's initial... View Details
Keywords: Leadership; Management Analysis, Tools, and Techniques; Marketing Strategy; Consumer Behavior; Organizational Structure; Behavior; Competition; Applications and Software; Technology Industry
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  • 02 Jun 2011
  • Research & Ideas

Signing at the Top: The Key to Preventing Tax Fraud?

University. "A lot of prior work has focused on the consequences of unethical decision-making and the factors that lead people to be unethical," says Lisa Shu, a doctoral candidate in Organizational Behavior... View Details
Keywords: by Carmen Nobel; Accounting
  • 01 Jun 2004
  • News

Massport, Back on Course

you have cash, customers, and a product. The beauty of this turnaround is we have all three. It’s more of an organizational and cultural turnaround. I want to get people inside, as well as people outside, thinking about Massport as a... View Details
Keywords: Roger Thompson; Massport; Transit and Ground Passenger Transportation; Transportation
  • January 2009 (Revised November 2009)
  • Background Note

Adult Life Stages

By: John A. Davis
This note describes basic concepts of adult life stage theory and summarizes Daniel Levinson's research findings on the adult development of men and women. View Details
Keywords: Transition; Motivation and Incentives; Behavior; Personal Development and Career; Organizational Culture; Gender
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  • 03 Jan 2016
  • Research & Ideas

NFL Black Monday: How Much Do Coaches Really Matter?

function and authority to CEOs. Because coaching records, player statistics and team performance are readily accessible, measurement and comparison of organizational performance in the NFL is reliable and consistent. Football coaches use... View Details
Keywords: by Boris Groysberg & Abhijit Naik; Sports
  • 30 Dec 2013
  • Research & Ideas

Most Popular Articles of 2013

Advertising Authors Pavel Kireyev, Koen Pauwels, and Sunil Gupta find that popular Web metrics do not adequately capture consumer behavior online and lead marketers to create less effective marketing budgets. View Details
Keywords: by Staff
  • 05 Mar 2019
  • First Look

New Research and Ideas, March 5, 2019

Organizational Challenge of Pursuing Joint Social and Financial Goals: Social Enterprise as a Laboratory to Understand Hybrid Organizing By: Battilana, Julie Abstract— While in recent decades the social and business sectors have evolved... View Details
Keywords: Dina Gerdeman
  • 28 Feb 2012
  • First Look

First Look: Feb. 28

characteristics, relationships, and behavioral norms. We suggest that an equally important trust mechanism is "reflected knowledge," knowledge focal actors' gain about the personal characteristics, relationships, and View Details
Keywords: Sean Silverthorne
  • 04 Aug 2003
  • What Do You Think?

Are We Facing an Attitude Shortage?

Summing Up "Good attitudes supercharge organizational performance beyond what the skill/talent level would indicate," according to Perry Miles. "Attitude is one of the strongest determinants of performance," added... View Details
Keywords: by James Heskett
  • 20 Aug 2013
  • First Look

First Look: August 20

exclusion restriction separating current and future payoff and (2) a finite horizon model in which there is no forward looking behavior in the last period. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=44102 August 2013... View Details
Keywords: Anna Secino
  • 21 Apr 2009
  • First Look

First Look: April 21, 2009

theories of how social activists inspire changes in organizational norms, beliefs, and practices, we hypothesize that shareholder actions and regulatory threats are likely to prime firms to adopt practices consistent with the aims of a... View Details
Keywords: Martha Lagace
  • 06 Mar 2019
  • Sharpening Your Skills

Has the Glass Ceiling Been Broken (or at Least Cracked)?

Employers Favor MenWhy are women discriminated against in hiring decisions? The reason is subtle. Simple Ways to Take Gender Bias Out of Your Job Ads The book What Works: Gender Equality by Design, discusses how organizations can leverage findings from View Details
Keywords: by Sean Silverthorne
  • Web

2019 Symposium - Race, Gender & Equity

she earned a double major in Psychology and Economics and served as a two-time co-captain of the Varsity Tennis Team (1990); an M.B.A. from the Harvard Business School (1994); and a Ph.D. in Organizational View Details
  • 25 Jan 2019
  • Blog Post

Not Waiting for Progress: Diversity and Inclusion in the Film Industry

marketing.” He brought that enthusiasm with him to Brown University, where he majored in organizational behavior and management. The Ivy League school was “the first place where I really felt like an adult,”... View Details
  • 09 Feb 2016
  • First Look

February 9, 2016

entrepreneurship in organizational sectors. Prior research suggests that firm foundings are driven by collective patterns of activity—that is, by patterns of prior foundings—including support from related markets as well as institutional... View Details
Keywords: Sean Silverthorne