Operational Focus - Publications - Faculty & Research

01 Jun 2022
News

'Rooted' In Innovation

early-stage challenges with an eye toward scaling operations after graduation. “The cases in Globalization and Emerging Markets were about business realities I’ve been living every day,” he notes. “Finance was the subject where I had the... View Details

Keywords: Deborah Blagg

01 Dec 2001
News

Faculty News

and the MBA elective The Coming of Managerial Capitalism. Koehn's research and writing focus on branding, business strategy, and connecting with customers and on the broad range of economic, social, and organizational transitions that... View Details

Keywords: reunions; Colleges, Universities, and Professional Schools; Educational Services

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IFC: Singapore; Shaping a Global Innovation Hub - Course Catalog

Visit IFC Financial Aid for a quick assessment to determine your eligibility and process or contact finaid@hbs.edu for more information. Enrollment: Limited to 45 MBA students (due to the nature of IFCs, auditing is not permitted) Career View Details

01 Feb 2002
News

New Porter Prize Awarded in Japan

competitiveness. Winners are selected by a committee made up of Japanese academics with expertise in competitive strategy from institutions such as Keio University, Kobe University, Tokyo University, and Hitotsubashi University. Prize winners gain public recognition as... View Details

Keywords: awards

Web

IFC India 2025: From Gray to Green: A Glimpse of the Future of Green Hydrogen in India - Blog - Business & Environment

to interact with the founding and operating team, whose deep technical expertise and passion for their work were evident throughout our discussions. Below are the key takeaways and reflections we got from the site visit. Technical... View Details

19 Feb 2008
Research & Ideas

Radical Design, Radical Results

When furniture designer Herman Miller presented a prototype of its sleek, mesh Aeron chair to a consumer focus group, many asked if they could see a finished, upholstered version. Innovative product design can be a risky proposition. Yet... View Details

Keywords: by Julia Hanna; Consumer Products

Web

HBS - Financials | From the Chief Financial Officer

focus on educational program innovations, and other initiatives, in fiscal 2023, the School continued to execute its pedagogical mission: to educate the next generation of global leaders who make a difference in the world. For the first... View Details

Brandon Farwell

Gusto, Patreon, Boom Supersonic, Andela, Bustle, Customer.io, VRChat, and others. This portfolio was awarded #1 in VR /AR and frontier technology by Goldman Sachs, CB Insights, and Pitchbook. Brandon spent time in sales operations and... View Details

Keywords: Business Products and Services (B2B)

June 2011
Background Note

It's a Social World

By: Stephen P. Bradley and Nancy Bartlett

Social media had fashioned the lives of individuals and communities by 2010, providing an opportunity and a challenge for companies of all sizes. This note provides background on various social media (e.g. social networks, forums, games and communication services) and... View Details

Keywords: Customer Relationship Management; Brands and Branding; Marketing Strategy; Media; Service Operations; Sales; Opportunities; Corporate Strategy; Web

Citation

Educators

September 2000
Background Note

Professional Services Module Five: Serving Clients Effectively

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery. View Details

Keywords: Competency and Skills; Customer Relationship Management; Knowledge Acquisition; Service Delivery; Performance Effectiveness; Adaptation; Competitive Strategy

Citation

Find at Harvard

25 Feb 2025
Blog Post

Making a Broader Impact with Multiple Disciplines: Santosh Iyer (MBA 2020)

beyond human capability. I focus on commercializing science and building businesses around these transformative technologies to democratize access to high-quality surgical care for billions worldwide. My fascination with robotics and... View Details

10 Mar 2021
News

Action Plan: Brewing Awareness

speaking, people were more defensive and pessimistic, with a strong focus on income stability,” he says.“Now there’s a greater sense of the rewards that come from doing something interesting that you enjoy.” How to: Introduce consumers to... View Details

Keywords: Julia Hanna; beer; India; leadership; COVID-19; manufacturing; marketing; Beverage and Tobacco Product Manufacturing; Manufacturing

01 Sep 2008
News

Negative Ad Power

Political candidates are often said to be marketed just like consumer products. But there’s a big difference. Consumer marketers such as Coke and Pepsi or Toyota and Ford focus on building up their brand, not on tearing down their... View Details

Keywords: John A. Quelch;Katherine E. Jocz; Colleges, Universities, and Professional Schools; Educational Services; Management, Scientific, and Technical Consulting Services; Professional Services

04 Apr 2017
Blog Post

Why I Love My Job: Jerry Murphy at The Davis Companies

underwriting, and closing of new equity and high-yield debt investments on behalf of our latest real estate private equity fund. My area of focus is residential investment strategies, including both for-sale and for-rent opportunities... View Details

Keywords: Real Estate

16 Sep 2021
News

Dean Datar on Design Thinking and Innovative Problem Solving

because it refocuses the organization’s efforts on the customer. “I think interestingly—and perhaps counterintuitively—what design thinking does in a world like that is provide a focus on a set of opportunities that are likely to have the... View Details

01 Dec 2013
News

Double Vision

change your attitude about the brand. RESULTS: Just like the product focus ads, these reap immediate online sales but drive fewer people to the websites in general. And while you can't buy beer online—even the Internet has its limits—the... View Details

Keywords: Arts, Entertainment

08 Jul 2024
Research & Ideas

The Critical Computer Science Principles Every Strategic Leader Needs to Know

do in recognizing and then communicating the user’s commands. Understanding the various levels can help managers focus on the big concepts without getting mired in minutiae. Technology systems consist of five key layers: assembly... View Details

Keywords: by Ben Rand; Technology; Information Technology

Web

Globalization and Emerging Markets - Course Catalog

HBS Course Catalog Globalization and Emerging Markets Course Number 1151 Associate Professor Reshmaan Hussam Spring; Q3Q4; 3.0 credits 27 Sessions Final Exam Career Focus Globalization and Emerging Markets is designed for students who... View Details

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U.S. Competitiveness Project - Institute For Strategy And Competitiveness

the U.S. economy. The Looming Challenge to U.S. Competitiveness In a March 2012 article of the Harvard Business Review , Professors Michael Porter and Jan Rivkin outlined the looming challenge to U.S. competitiveness. The United States is a competitive location to the... View Details

01 Dec 2015
News

Case Study: Bionic Banking

hope of digging into Wall Street’s high profit margins. Current robo-advisors focus on passive “buy-and-hold” strategies, selecting a handful of low-cost exchange traded funds (ETFs), investing the funds according to a standard portfolio... View Details

Publications