Operational Effectiveness - Publications - Faculty & Research

02 Aug 2017
What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

actively disengaged employees far exceed those who are engaged. And the numbers aren’t improving. This is puzzling, because employee engagement may be the single most effective competitive strategy available to many organizations. The... View Details

Keywords: by James Heskett

14 Mar 2022
Research & Ideas

Lessons from COVID-19: The Business Skills Doctors Need

the health of their patients, their colleagues, and themselves, physicians had to implement new methods for providing treatment, whether in-person or over Zoom. Finally, they had to manage challenges related to securing scarce equipment and restructuring View Details

Keywords: by Michael Blanding; Health

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Drug & Alcohol Policy | About

synthetically-produced drugs often have unpredictable emotional and physical side effects that constitute an extreme health hazard. Students, faculty, and staff should also weigh the seriousness of potential loss of function that may come... View Details

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K–12 Education | Social Enterprise | Harvard Business School

and sustain high-performing K–12 public school districts in the United States. These efforts have resulted in more than 30 case studies focused on adapting and applying management concepts within urban school systems to drive improved performance and on using... View Details

07 Aug 2012
First Look

First Look: August 7

among them. Findings are as follows: MNC corporate headquarters are more involved in "obligatory" and value creating and control functions than in operational activities; there are no systematic differences in the determinants... View Details

Keywords: Sean Silverthorne

13 Mar 2005
Research & Ideas

The Tricky Business of Nonprofit Brands

should they balance operational activities and advocacy efforts? How can they better measure performance against their missions and improve accountability to stakeholders?" The authors discuss their book in the following Q&A.... View Details

Keywords: by Manda Salls

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Electricity - Business & Environment

clean, resilient, and consumer-centric through the application of data science and behavioral economics, optimizing the system assets and operations across the electric meter.” Tanuj Deora HBS MBA 2006 Vice President, Market Development... View Details

02 Apr 2007
Lessons from the Classroom

Making the Move to General Manager

this transition into general management." For new general managers—or just as likely in companies these days, senior functional managers who operate as part of an executive team or who have important cross-functional or... View Details

Keywords: by Martha Lagace

01 Sep 2023
News

Alumni and Faculty Books

Edited by Margie Kelley The Happiness Handbook By Landon Carter (MBA 1967) Marshall and McClintic Publishing Have you ever wished you had the instruction manual for being a happy human on planet Earth? This book will answer some of life’s fundamental questions: Who am... View Details

18 Apr 2000
Research & Ideas

Learning in Action

"The most effective learning strategy depends on the situation," writes David A. Garvin. "There is no stock answer, nor is there a single best approach." In Learning in Action, he illustrated the diversity of learning organization... View Details

Keywords: by David A. Garvin

03 Jan 2011
Research & Ideas

Most Popular Articles of 2010

more effective negotiator, and motivating great work from others. Here are the Top 10 articles and Top 10 working papers that appeared in HBS Working Knowledge in 2010. Now turn your attention to 2011 and tell us in the Comment section... View Details

Keywords: by Staff

22 Feb 2022
News

New Urban Order

By 2050, nearly 70 percent of the world’s population will live in cities, according to a 2018 UN report, up from 55 percent today. That means making room for and creating the infrastructure for another 2.5 billion people to live, work, move, and consume. Meanwhile, the... View Details

Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services

Article

Describing Wait Time Bottlenecks for ED Patients Undergoing Head CT

By: Jonathan G. Rogg, Robert S. Huckman, Michael Lev, Ali Raja, Yuchiao Chang and Benjamin White

Study objectives: Facing increased utilization and subsequent capacity and budget constraints, EDs must better understand bottlenecks and their effect on process flow to improve process efficiency. The primary objective of this study was to identify bottlenecks in... View Details

Keywords: Health Care; Bottleneck; Health Care and Treatment; Operations; Health Industry; United States

Citation

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27 Jun 2011
Research & Ideas

Recovering from the Need to Achieve

operated this way or felt this way. Many are relieved to hear the condition has a name." Harvard is fertile ground for HNAPs, too. DeLong plans to make his book required reading in the second year courses on Authentic Leadership and... View Details

Keywords: by Kim Girard

December 2010
Article

The Case for Professional Boards

By: Robert C. Pozen

When the world's largest financial institutions had to be rescued from insolvency in 2008, many experts laid the blame at the feet of corporate boards. But insufficient board oversight is a problem that had supposedly been solved in 2002. As the United States... View Details

Keywords: Financial Institutions; Insolvency and Bankruptcy; Governing and Advisory Boards; Failure; Accounting Audits; Quality; Behavior; Legal Liability; Experience and Expertise; Corporate Governance; Governance Controls; Performance Effectiveness; United States

Citation

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25 Sep 2019
Research & Ideas

The Economic Cost of Physician Burnout

effectively be reduced with moderate levels of investment, these findings suggest substantial economic value for policy and organizational expenditures for burnout reduction programs for physicians,” the study states. "Essentially... View Details

Keywords: by Michael Blanding; Health

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Judges - Alumni

Start-up culture and operations · Business model development · Team building and coaching · New business development Industry Consumer Products and Services (B2C), Technology Verticals Beauty, E-Commerce, FemTech, Lifestyles of Health and... View Details

15 Jan 2019
First Look

New Research and Ideas, January 15, 2019

their advice because such dismissal threatens advisors’ sense of self-worth, leading them to judge seekers more harshly. Moreover, these effects are compounded by advisor expertise: expert advisors are more likely to punish seekers who... View Details

Keywords: Dina Gerdeman

06 Sep 2004
Research & Ideas

The Innovator’s Battle Plan

innovative product's inherently disruptive nature, the incumbent inevitably tries to morph the product to fit into its existing processes and values. It alters the innovation to enhance its appeal to core customers and fit within its View Details

Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth

12 Jan 2016
First Look

January 12, 2016

through expected future bond risk premia. If a QE operation is expected to be undone in the near term, then its announcement will have a hump-shaped effect on the yield and forward-rate curves; otherwise the... View Details

Keywords: Carmen Nobel

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