Operating Systems - Publications - Faculty & Research

29 Aug 2023
News

Helping Consumers Decarbonize their Purchases

sort of a liability that currently people are not being charged for. But they're opting into a system where they're like, "No, no, I want to pay. I want to pay my fair share." Is that the right way to look at it? SP: Yes, that's exactly... View Details

06 Sep 2019
Blog Post

The Business of Medicine: MD/MBA Students Having an Impact

change both small and large: improving how operating rooms function, and “instituting changes from an administrative perspective” that would address socioeconomic inequalities. All with the goal of changing how health care is delivered. A... View Details

December 2019
Case

Steemit: A New Social Media?

By: Ramon Casadesus-Masanell, Alexander White and Karen Elterman

This case discusses the alternative social media site Steemit, including the principles it was founded on in 2016 and the challenges it faced in 2019. Steemit was a blockchain-based platform that aimed to differentiate itself from other social media companies by... View Details

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2024 Reunion Presentations - Alumni

No additional materials available + More Info – Less Info Generative AI (GenAI) stands at the forefront of a technological revolution, poised to redefine how businesses operate and deliver value. Understanding the complexities of GenAI... View Details

08 Nov 2011
First Look

First Look: Nov. 8

PublicationsHow Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods Authors:Gad Allon, Awi Federgruen, and Margaret P. Pierson Publication:Manufacturing and Service View Details

Keywords: Sean Silverthorne

01 Sep 2011
News

Water for Life

country’s oldest and largest business groups. In August 1997, the Ayala-led Manila Water Company signed a 25-year concession agreement (later extended another 15 years) to operate the water and sewer systems... View Details

Keywords: Water, Sewage and Supply Systems; Water, Sewage and Supply Systems; Water, Sewage and Supply Systems; Water, Sewage and Supply Systems

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Course Development

By: Debora L. Spar

Managing International Trade and Investment

Despite the ease with which it is often conducted, doing business across borders is not the same as doing it at home. Rather, it entails a whole new set of managerial challenges: re-assessing competitive... View Details

01 Dec 2022
News

Case Study: Your Call Is Important to Us

fate we have to accept, Sambvani explains. Better voice technology and AI-based tools already exist, and some large organizations are deploying them in modern, innovative systems that don’t routinely confound their customers. “But most... View Details

Keywords: Computer Systems Design and Related Services; Computer Systems Design and Related Services

01 Jun 2024
News

Case Study: Ready for an Upgrade

engineering. There she helped suppliers design and certify their systems for flight: new seats for an aircraft, for example, or a Wi-Fi system for the new Delta Air Lines plane. She was surprised to find... View Details

Keywords: Jen McFarland Flint; Computer Systems Design and Related Services; Computer Systems Design and Related Services

01 Mar 2006
News

Robots to the Rescue

firm has landed two rounds of private financing and placed pilot systems at operations of a major retailer and food company. If all goes as planned, Mountz sees “no limit to the number of companies that want... View Details

Keywords: robotics; Architectural, Engineering, and Related Services; Professional Services

16 May 2012
Research & Ideas

Can Decades of Military Overspending be Fixed?

little progress has been made in reducing cost overruns even though more than 20 reform proposals were launched during this time. "Despite the focus and effort dedicated towards reform in the past fifty years, important systemic... View Details

Keywords: by J. Ronald Fox; Service

01 Jun 2003
News

Up Against The Firewall

else’s problem — until now. A phone call from the IT department reports that your company’s computer systems have been accessed by an intruder. Troves of business and financial data, your customers’ as well as your own, have been... View Details

Keywords: Garry Emmons; Robert Austin; Computer Systems Design and Related Services; Computer Systems Design and Related Services; Computer Systems Design and Related Services

01 Feb 2002
News

If You're #1, Watch Out

earn. Typically when this happens, the components and subsystems are the things that become not good enough - and that's where attractive profits get made. An example is the computer industry, where profit shifted from manufacturers down to View Details

Keywords: Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services

15 Dec 2024
News

Kelp Is on the Way

Petrochemicals are all around us—from ubiquitous plastic packaging to the inconspicuous lining of your takeaway coffee cup, and in everyday products like soaps, deodorants, and toothpaste. But that will change, according to Matthew Perkins (MBA 2009). When industries... View Details

Keywords: Jen McFarland Flint; Illustration by Melinda Beck; Water, Sewage and Supply Systems; Utilities

18 Jun 2001
Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

"custom assembly." In the former, managers pick an existing manufacturing system here, a human resources and finance system there, and bring them together to serve the operation's needs. In the... View Details

Keywords: by Jim Aisner

30 Aug 2010
Research & Ideas

Turning Employees Into Problem Solvers

Ten years ago, the Institute of Medicine published To Err is Human, a groundbreaking report that pushed the issue of medical errors into the public spotlight. That we all make mistakes was certainly nothing new: Operational failures occur... View Details

Keywords: by Julia Hanna; Health

01 Oct 1996
News

"Service-Profit Chain" Links Members of Service Management Unit

service, at HBS and beyond. Members of the unit have written case studies not only for the Service Management elective but also for other units, such as Technology and Operations Management, Organizational Behavior/Human Resources... View Details

Keywords: Susan Young

01 Feb 2002
News

Replicating Toyota's Success

likely a company is not going to get a design perfect on the first try," notes Spear. "It needs to have the people within its system capable of making improvements." Spear has now helped apply Toyota's principles to much of Alcoa's... View Details

Keywords: Machinery Manufacturing; Manufacturing; Motor Vehicle and Parts Dealers; Retail Trade

24 Apr 2014
News

Mobile robots revolutionize order fulfillment

orders. Kiva’s distribution center automation technology simplifies operations and reduces costs while increasing flexibility. When orders are received, hundreds of autonomous mobile robots are directed by a complex software application... View Details

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

scope. Today, value creation comes from mobilizing and managing the organization's intangible resources, especially loyal and profitable customer relationships; high-quality and responsive operating and supply-chain processes; information... View Details

Keywords: by Robert S. Kaplan & David P. Norton

Publications