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- 12 Sep 2006
- First Look
First Look: September 12, 2006
differences—and related conflicts and tensions—as opportunities to gain a more accurate view of themselves, one another, and the situation, trust builds and relationships become stronger. Leaders should put aside the PC rule book and instead model and encourage risk... View Details
Keywords: Sean Silverthorne
- 10 Jan 2007
- HBS Case
The Challenge of Managing National Security
most tragic organizational failings in American history: the inability of the country's government and its relevant agencies to forestall the deadliest attack ever on U.S. soil. The case is dedicated to Waleed Iskandar (MBA '93), a... View Details
- 22 Aug 2012
- Research & Ideas
Advertising: It’s Not ‘Mad Men’ Anymore
the twentieth century, companies relied on a "full-service" agency for most or all of their advertising service needs, including both creative development and media planning and buying. Agencies were compensated primarily by commissions... View Details
- 12 Aug 2008
- First Look
First Look: August 12, 2008
taught in a module devoted to utilizing customer-operators to improve service operations (HBS 608-135). The exercise is taught in three parts: in-class workshop, project presentation, and post-exercise poll. Purchase the case:... View Details
Keywords: Sean Silverthorne
- 26 Apr 2017
- Working Paper Summaries
Assessing the Quality of Quality Assessment: The Role of Scheduling
- July 2010 (Revised September 2011)
- Background Note
The Profession of the Law
By: Lena G. Goldberg and Chad Carr
This note reviews the professional responsibilities and obligations of lawyers In the United States, explains how those standards affect client relationships and, by summarizing rules for resolution of conflicts and withdrawal, sets the stage for a discussion of the... View Details
Keywords: Attorney and Client Relationships; Governing Rules, Regulations, and Reforms; Ethics; Standards; Legal Services Industry; United States
Goldberg, Lena G., and Chad Carr. "The Profession of the Law." Harvard Business School Background Note 311-028, July 2010. (Revised September 2011.)
- 02 Jan 2008
- Research & Ideas
Most Popular Stories 2007
2.0" turned up on the online encyclopedia one day—and was recommended for deletion—McAfee and colleague Karim R. Lakhani knew they had the makings of an insightful case study on collaboration and governance in the digital world.... View Details
Keywords: by Sean Silverthorne
- 27 Jan 2009
- First Look
First Look: January 27, 2009
b01/en/common/item_detail.jhtml?id=909033 Clutch Group: Should Abhi Shah Grab This Opportunity? Harvard Business School Case 809-065 Abhi Shah ('06), co-founding CEO of Clutch Group in the U.S. and Bangalore, must decide whether to risk a law suit by recruiting an... View Details
Keywords: Martha Lagace
- 01 Feb 2008
- What Do You Think?
How Sustainable Is Sustainability in a For-Profit Organization?
may not lead us to the greatest common good ... without government action(s).... These might take the form of incentives." Richard Eckel expanded on this idea, saying that "To suggest that for-profits embody any form of moral... View Details
Keywords: by Jim Heskett
- 02 Feb 2010
- First Look
First Look: Feb. 2
investment. Complex multinational business groups emerged controlling large investments in natural resources, processing, and services in Asia, Latin America, and Africa. Nominal versus Indexed Debt: A Quantitative Horse Race... View Details
Keywords: Martha Lagace
- 15 Sep 2009
- First Look
First Look: September 15
competence—expertise in technology—and its skilled people to accomplish what government and relief agencies could not: an information system and supply chain that tracked and managed the flow of relief supplies. Its efforts were crucial... View Details
Keywords: Martha Lagace
- 03 Apr 2006
- Research & Ideas
The Competitive Advantage of Global Finance
research. For example, the puzzles raised by the Stanley Works case opened up the line of inquiry on the corporate governance role of taxation. The Czech Mate case series prompted an academic paper that frames the lessons from the case on... View Details
- 15 Dec 2015
- First Look
December 15, 2015
GovDelivery, as the company became known, was one of the first companies to move governments into the cloud; one of the first to sell them software as a service (SaaS); and in 2007, the only one with 3... View Details
Keywords: Carmen Nobel
- 2008
- Working Paper
How Did Increased Competition Affect Credit Ratings?
The credit rating industry has historically been dominated by just two agencies, Moody's and S&P, leading to longstanding legislative and regulatory calls for increased competition. The material entry of a third rating agency (Fitch) to the competitive landscape offers... View Details
Keywords: Credit; Financial Markets; Governing Rules, Regulations, and Reforms; Quality; Reputation; Competition; Financial Services Industry
Becker, Bo, and Todd Milbourn. "How Did Increased Competition Affect Credit Ratings?" Harvard Business School Working Paper, No. 09-051, October 2008. (Revised July 2009, September 2010.)
- 04 Jun 2013
- First Look
First Look: June 4
predicted by the theory. Publisher's link: http://www.people.hbs.edu/mrhodeskropf/VCRiskReturn59.pdf 2006 Harvard Business Review Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction... View Details
Keywords: Sean Silverthorne
- 17 Mar 2008
- Research & Ideas
The Lessons of Business History: A Handbook
departments and journals, and from many second-tier business schools. This loss of history has resulted in the spread of influential theories based on ill-informed understandings of the past. As Gary Herrigel's chapter on corporate View Details
Keywords: by Sean Silverthorne
- April 2009 (Revised November 2018)
- Case
Sanctuary Soft: International Expansion Strategies
By: Boris Groysberg, Geoff Marietta, Tim Marshall and Adam Hartley
Sanctuary Soft CEO Elizabeth Smalley faced increasing pressure from her primary investor to expand operations internationally. If successful, the expansion could enlarge Sanctuary’s customer base and enable the firm to better serve existing clients’ overseas offices.... View Details
Keywords: Global Strategy; Governing Rules, Regulations, and Reforms; Labor; Laws and Statutes; Market Entry and Exit; Web Services Industry; Web Services Industry; Web Services Industry; Web Services Industry; China; India; Germany; United Kingdom; United States
Groysberg, Boris, Geoff Marietta, Tim Marshall, and Adam Hartley. "Sanctuary Soft: International Expansion Strategies." Harvard Business School Case 409-104, April 2009. (Revised November 2018.)
- 21 May 2007
- Research & Ideas
Fixing the Marketing-CEO Disconnect
of each segment is changing, and how the company's products and services address the needs of each segment. The product was developed by Gail McGovern, a professor of management practice, and John Quelch, the Senior Associate Dean and... View Details
Keywords: by Sean Silverthorne
- 06 Jan 2012
- Op-Ed
Where Green Corporate Ratings Fail
environmental ratings impel poorly rated firms to improve their environmental performance. Given their leverage, rankings have a responsibility to place more substantial emphasis on corporate political activism. Ratings services like... View Details
- 05 May 2003
- Research & Ideas
What It Takes to Restore Trust in Business
The crisis in American business has spawned tales of colorful characters who will surely live on in folk memory, quipped Harvard Business School professor D. Quinn Mills: the ignorant CEO; the creative accountants; the big-spending dot-com kid. Dark humor aside,... View Details