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- All HBS Web
(2,029)
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- Research (1,231)
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- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
handle transactions are decreasing, "the need to have confidence in the people on the other side of the structure is as strong as ever." HBS senior lecturer Sandra J. Sucher worked at Fidelity Investments for a dozen years before joining... View Details
Keywords: by Susan Young
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
of an organization," they continue. "How well a business is able to manage and implement the service delivery process has a direct effect on retention of existing clients, and can have a significant impact on acquiring new... View Details
- 03 Apr 2009
- What Do You Think?
How Much Obsolescence Can Business and Society Absorb?
with the directions to our place." Then he paused and said, "That sounds pretty old-fashioned, doesn't it?" It's possible that, along with me, he is beginning to feel out of date. The irony is that he is the retired CEO of... View Details
- 22 Nov 2016
- First Look
November 22, 2016
groups are context dependent and distorted in the direction of representative types. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51546 forthcoming American Indian Business High Stakes Negotiation: Indian Gaming and... View Details
Keywords: Sean Silverthorne
- 30 Nov 2016
- Op-Ed
Where Could More Regulation Help Small Businesses? Online Lending.
alternative could be joint partnerships in which banks fund the small businesses they wish to, and direct those that they are unable to fund to a vetted third-party fintech partner. While this is practice has become the law in the United... View Details
- 10 Apr 2018
- First Look
First Look at New Research, April 10, 2018
relationship between friendship formation and self-reported health but not diet. This study provides evidence for both an indirect effect of friendship formation on self-reported health via perceived social support and a direct effect of... View Details
Keywords: Sean Silverthorne
- 21 Jan 2009
- First Look
First Look: January 21, 2009
Capital Management was evaluating the purchase of a pool of U.S. residential mortgages. The firm had formed an investment vehicle to acquire troubled residential mortgages from banks and other motivated sellers. The idea was to purchase... View Details
Keywords: Martha Lagace
- 18 Jul 2017
- First Look
First Look at New Research and Ideas, July 18, 2017
misapplication). We conclude with an outline of future research directions and introduce the special issue papers and essays. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52911 July–August 2017 Harvard Business Review... View Details
Keywords: Sean Silverthorne
- 20 Feb 2013
- Research & Ideas
Big Deal: Reflections on the Megamerger of American and US Airways
On February 14, US Airways and American Airlines put their names on a valentine to each other as they announced an $11 billion merger, a union that created the largest airline in the United States. For American, it was one more step in the right View Details
- 14 Feb 2017
- First Look
First Look at New Research: February 14
line of research examines how best to schedule work to improve operational performance. This literature typically takes the perspective of a central planner who directs individuals to execute tasks in a prescribed order. In many settings,... View Details
Keywords: Sean Silverthorne
- 12 Jan 2015
- Research & Ideas
Regulators Ease Up on Companies Generating Political Benefits
levers that politicians pull to spring the trap, including appointment of favored regulators, control of budget appropriations, and direct arm bending of regulators on behalf of companies they favor. In all these models, the cycle of... View Details
Keywords: by Michael Blanding
- 03 Nov 2022
- Op-Ed
Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains
accessible to your entire organization This will need to happen both in structured and unstructured ways as much as you can. Create open office hours or lunch-and-learns for team members other than your direct reports to get time with... View Details
Keywords: by Julia Austin
- 16 Nov 2010
- First Look
First Look: November 16, 2010
more likely to invest in skill, but caste affinity to the politician's party base also helps secure important positions. Global Shinjidai no Kachi Souzou (Value Creation during a Global Era) Author:Hirotaka Takeuchi Publication:In Keiei... View Details
Keywords: Sean Silverthorne
- 09 Jan 2006
- Research & Ideas
What Really Drives Your Strategy?
way: that sometimes the content of strategy can come from the operating levels of the firm. So it's not just that resource allocation "gets in the way of implementation," it's that research allocation can lead firms in a whole new direction—and that View Details
Keywords: by Martha Lagace
- 24 Oct 2017
- Research & Ideas
Tax Reform is on the Front Burner Again. Here’s Why You Should Care
sense that we didn't even have an income tax until 1913. It was viewed as unconstitutional and we needed an amendment to allow us to have a direct income tax. Around the same time, the corporate income tax was introduced. So, some of the... View Details
Keywords: by Sean Silverthorne
- 18 Sep 2007
- First Look
First Look: September 18, 2007
Working PapersOptimal Reserve Management and Sovereign Debt Authors:Laura Alfaro and Fabio Kanczuk Abstract Most models currently used to determine optimal foreign reserve holdings take the level of international debt as given. However,... View Details
Keywords: Martha Lagace
- 18 Aug 2009
- First Look
First Look: August 18
aspects of risk including political risk, foreign exchange risk, market risk, and execution risk. Further, the discussion covers social aspects including whether the slum should be redeveloped at all, whether it should be redeveloped by... View Details
Keywords: Martha Lagace
- 25 Apr 2005
- Research & Ideas
New Learning at American Home Products
penicillin for Canada's armed forces, provided American Home Products with a learning base in the antibiotic revolution at its very beginning. Early in the postwar era, American Home Products moved out of chemicals but continued to expand its other lines, both by... View Details
- 10 Jan 2005
- Research & Ideas
The Knowledge Coach
are several rungs on the ladder of expertise: novice, apprentice, journeyman, and then master. Each individual reaching a rung above novice has knowledge to impart to those on the lower rungs of the ladder, although it is likely incomplete. A nudge in the right View Details
Keywords: by Dorothy Leonard & Walter Swap
- 15 Sep 2003
- Research & Ideas
The Lessons of New-Market Disruption
of a mini refrigerator and stacked on top of other line equipment. Better yet, this tighter integration would greatly reduce the manufacturing costs. The second technology was Windows NT. Teradyne's test systems included various software programs that View Details