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- All HBS Web
(6,447)
- People (3)
- News (1,228)
- Research (4,159)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,891)
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- 01 Jun 2020
- News
Check In
hotels we own, we’re looking at hospital-grade sanitation programs. We’re looking at things like plexiglass shields between the customer and the check-in desk. We’re considering what social distancing looks like in our restaurants—or do... View Details
- 01 Jun 2022
- News
Closing the 'Network Gap'
and Schrier’s successful volunteer effort evolved into a vision for a sustainable for-profit, social-impact company during HBS Startup Bootcamp in the winter of 2021. “We started with an idea for a solution, but we hadn’t had the opportunity to step back and dive into... View Details
Keywords: April White
- 01 Dec 2010
- News
How to Survive Past Start-up
opportunities? The most successful entrepreneurs I interviewed demonstrated that the key is to focus on finding customer problems first, and only then on searching for solutions that can help. “The real dividing line is simple,” explained... View Details
- 01 Mar 2023
- News
Clearing the Air
explosive, compressed gas, we think formic acid can be used as a liquid hydrogen carrier. We have a number of customers very interested in that approach. When the hydrogen is released, the carbon dioxide is released, too. So OCOchem is... View Details
- 24 Sep 2020
- News
The Race for a Vaccine
was hampered by a lack of test subjects; on the investor side, there was no longer a ready customer base for a SARS vaccine. None ever came to market. In the early days of January 2020, before anyone fully understood how widespread the... View Details
- 01 Apr 2001
- News
New Ventures New Gains
and conducted customer research. “We learned that we needed to provide more than just services,” explains Rhyne, who added prestige cosmetics sales to the mix and wrote a solid business plan that was the only non–Internet-related finalist... View Details
- 09 Mar 2023
- News
Four Alumni Clubs Mark Milestone Year
HBS senior lecturer David Edelman exploring "The Future of AI and the Customer Experience." Upcoming discussions in the series include "The Future of Leadership in the Digital Era," "ChatGPT and the Future of AI," and "The Future of... View Details
Keywords: Margie Kelley
- 07 Sep 2021
- News
Skydeck Voices: For My Next Act
about how do you get a monopoly to behave in a manner that treats its customers with respect, that drives efficiency and innovation as it would if it was competing for its business and for its life. If you'd asked me would I want to do... View Details
- 22 Jan 2018
- News
The First Five Years: ‘30 Under 30’ Edition
for our users and, in the process, increase our customer lifetime value (e.g., our successful decision to repurpose our video content into textbooks).” Guram: “I remember that the TOM case on Cincinnati Children’s Hospital was really... View Details
- 15 Oct 2019
- News
Understanding Challenges Across the Supply Chain
mills in Buenos Aires, Argentina, and examined the company’s milling equipment. (photo by Mariana Cal) Alvarez spent time in Argentina working on “Molino Cañuelas: Serving Customers from Seed Development to the Kitchen Table,” a case he... View Details
- 01 Jun 1996
- News
Capitalist Revolutions Analyzed in MBA "Foundations" Course
Wedgwood's archives in Staffordshire, Koehn had hundreds of pages of information on the company's founder, on mid-eighteenth-century popular British culture, and on customer loyalty. At Wedgwood, she found the first examples of money-back... View Details
Keywords: Susan Young
- 01 Sep 2003
- News
Dean Clark Reflects on the School’s Key Initiatives
schools and faculty from around the world, including Spain, Costa Rica, Thailand, and Rwanda. Using a combination of online resources such as discussion groups, video, and a customized “iSite” featuring readings and assignments, hundreds... View Details
- 01 Sep 2020
- News
We Rise
in VC is just not OK. We have a window to come up with changes. Could we get together to brainstorm constructive ways to improve our industry faster?” Within 48 hours, nearly everyone on the email chain agreed to participate. “Founders are the View Details
- 24 Mar 2021
- News
Clubs Reaffirm Equity in Community Partners Work; Alumni Angels Invest in Member Education
groundbreaking accelerator promoting financial inclusion and access to capital for early-stage, technology-enabled companies led by women and multicultural entrepreneurs. Young companies accepted to the program receive mentorship, access to networks, and View Details
Keywords: Margie Kelley
- 17 Oct 2019
- News
Venturing Away from Venture Capital
end in itself may prematurely rule out all kinds of businesses that could otherwise prove successful—businesses like his own Mesken, a direct-to-consumer website that sells custom window treatments manufactured in Bahadir’s native Turkey.... View Details
Keywords: Alexander Gelfand
- 02 Oct 2015
- News
The ‘F’ Word
the fastest-growing competitive local exchange carrier in the world, adding 500,000 customers in 10 months, and the stock price tripled. Then we learned that 40 percent of our customers couldn’t pay their... View Details
Keywords: Walt Disney Studios
- 12 Jul 2021
- News
Alumni Confront the COVID-19 Crisis
Anomalie, a custom wedding dress company, Leslie Voorhees and Calley Means (both MBA 2015) have connections to manufacturers in China as well as to people on the front lines of the COVID-19 pandemic. They decided to use their network to... View Details
- 01 Mar 2015
- News
A Boomtown's Echo
end, we have to move to energy sources for base load electrical power—available whenever a customer needs it—and transportation that do not release new carbon into the atmosphere and yet are still economically acceptable to the public.... View Details
- 28 Mar 2018
- News
Fueling the Future
she anticipated customer needs, many crews and companies requested she come back. “I felt that I changed some people’s perceptions of the fitness of a woman in such a demanding job and environment,” she says. Since those early engineering... View Details
Keywords: Jill Radsken
- 01 Mar 2015
- News
Case Study: The Speed of Light
2008), offers this case study to HBS alumni: “There are many reasons for us to pursue diversification. Our client pool is made up of relatively small, local solar markets, and installations will eventually slow down; many customers (as... View Details