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  • 26 May 2003
  • Research & Ideas

When Silence Spells Trouble at Work

discuss different perspectives. But one speaker after another just echoed what the previous speaker had said. When any manager did dare to dissent, a colleague would quickly dismiss his idea. Having effectively tabled every discussion in... View Details
Keywords: by Leslie A. Perlow
  • 18 Dec 2006
  • Lessons from the Classroom

Grooming Next-Generation Leaders

to be, says Sasser. Not everyone will be CEO some day, and having an enjoyable and challenging career doesn't have to mean becoming CEO. The key to career success is to draw on a variety of leadership styles at appropriate times. Actionable Leadership, PLD's fourth and... View Details
Keywords: by Martha Lagace
  • 06 Nov 2012
  • First Look

First Look: November 6

organizations in 20 countries, they and their interview team assessed how well manufacturers, schools, and hospitals adhere to three management basics: targets, incentives, and monitoring. They found that huge numbers of companies follow... View Details
Keywords: Sean Silverthorne
  • 05 May 2011
  • What Do You Think?

How Ethical Can We Be?

practices that place a great deal of weight on "attitude" and "listening skills." Trust is a cornerstone of an efficient and effective system. Bad things happen when it is undermined by unmet expectations or ethical... View Details
Keywords: by Jim Heskett
  • 06 Nov 2018
  • Research & Ideas

8 Ways to Make Olympic Stadiums Useful After the Games End

Stadium (with 85,600 seats) was reconfigured into Turner Field, capacity 50,000, over a period of seven months and a cost of $200 million. The retrofit worked well for 20 years, when the site served as home to the Atlanta Braves baseball team. However, it failed to... View Details
Keywords: by Julia Hanna; Sports
  • 28 Apr 2003
  • Research & Ideas

Supply Chain Risk: Deal With It

complexities of dealing with supply chain risks preclude measures that can reduce the risks. Here is some advice that can aid mitigation efforts companywide. Think strategically. Effective supply chain risk management must be holistic and... View Details
Keywords: by David Stauffer
  • 13 May 2019
  • Blog Post

The Many Facets of Becoming a Mother at HBS

at many firms is still a major risk).   HBS did pose its own unique challenges. Pumping was the worst One of the biggest adjustments in coming to HBS was the rigidity of the schedule (don’t even think about being late to class!). Figuring out how to pump View Details
  • 01 Jan 2002
  • News

Egon P.S. Zehnder (MBA '56)

advice," he asserts. "Sometimes that means the best person for the job is already in the company." Although Egon Zehnder International is also involved in helping corporations find outside directors and in appraising the effectiveness of... View Details
  • 15 Jan 2019
  • First Look

New Research and Ideas, January 15, 2019

their advice because such dismissal threatens advisors’ sense of self-worth, leading them to judge seekers more harshly. Moreover, these effects are compounded by advisor expertise: expert advisors are more likely to punish seekers who... View Details
Keywords: Dina Gerdeman
  • 17 Oct 2022
  • Research & Ideas

Why Quiet Quitters Need More Than Money to Re-Engage

manage them. “The most effective leaders are those that have created mechanisms to find out what’s going on inside other people’s heads quickly,” he says. “Paying employees fairly is just one way to show them they are valued, but it’s... View Details
Keywords: by Michael Blanding
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

producing vacuum pumps and systems. Its Chinese team was the first to live through the effects of the new pandemic and the restrictions imposed by the government. Learning from its subsidiary in China gave... View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • July – August 2011
  • Article

Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units

By: I. M. Nembhard and A. L. Tucker
Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have... View Details
Keywords: Experience and Expertise; Customer Focus and Relationships; Learning; Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Health Industry
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  • 04 Apr 2012
  • Research & Ideas

When Founders Recruit Friends and Family as Investors

Management division. His second-year elective course, Founder's Dilemmas, was a building block for the book. Last spring, HBS offered four sections of the course to 272 students; it was so popular that another 170 students were wait-listed.) Wasserman also discusses... View Details
Keywords: by Noam Wasserman
  • 13 Oct 2009
  • Research & Ideas

7 Lessons for Navigating the Storm

No one can be an effective leader in a crisis by attempting to go it alone. Leaders must be the first to recognize this reality and plan accordingly." The seven leadership lessons include: Face reality, starting with yourself. Don't... View Details
Keywords: by Martha Lagace
  • 10 Jul 2007
  • What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

excites, and pushes the team or, you could say, choreographs an output that (moves) the company towards the vision." The mix of control, delegation, and theater employed by successful leaders depends on the timing and circumstances... View Details
Keywords: by Jim Heskett
  • 06 Aug 2012
  • Research & Ideas

Strategic Intelligence: Adapt or Die

only by looking at our individual and social behaviors can we measure how effectively we adapt. Q: Why do you say the goal of a business is to achieve superior sustainable performance? "I wanted to take a look at pairs of successful... View Details
Keywords: by Michael Blanding
  • 06 Mar 2020
  • Book

A Great Teacher's Lessons for Leading

there as a security net to help them, guide them, and confront them, they look at me and say, “I don’t know what you’re talking about.” I believe those 30-year-olds want the same thing the 60-year-olds want. They want an effective manager... View Details
Keywords: by Martha Lagace; Education
  • 29 Jan 2013
  • First Look

First Look: Jan. 29

utilize diverse levels of analysis. Paper: http://www.oxfordbibliographies.com/obo/page/management Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services Authors:Clark, Jonathan R., Robert S.... View Details
Keywords: Sean Silverthorne
  • 19 Mar 2013
  • First Look

First Look: March 19

Detainees are randomly assigned to judges, and ideological differences across judges translate into large differences in the allocation of electronic monitoring to an otherwise similar population. Using these peculiarities of the Argentine setting, we argue that there... View Details
Keywords: Sean Silverthorne
  • 18 Aug 2008
  • Research & Ideas

How Disruptive Innovation Changes Education

innovation, which is our field of specialty, proved a great way to help us do just that." Christensen, Horn, and Johnson recently teamed up via e-mail to answer a few questions from HBS Working Knowledge on the best paths to better... View Details
Keywords: by Martha Lagace; Education