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Show Results For
- All HBS Web
(2,297)
- People (4)
- News (642)
- Research (1,372)
- Events (8)
- Multimedia (3)
- Faculty Publications (608)
- 08 Mar 2021
- Blog Post
International Women's Day Featured Stories
path of “Choosing to Challenge” is not easy. The only way forward is to pick myself up, dust myself off, and keep riding. Suzy Conway Director, Support Services, MBA Student and Academic Services The way that I have chosen to challenge is... View Details
- 13 Apr 2021
- Book
How Inclusive Managers Create Glass-Shattering Organizations
companies, and the gender pay gap persists. While young women are aware of these systemic problems, the more nuanced forms of sexism that persist today often take them by surprise, say Ammerman and co-author Boris Groysberg, the Richard... View Details
Keywords: by Kristen Senz
- 02 Sep 2015
- Research & Ideas
Explaining China's Crash
part from massive outsourcing on the part of companies in developed markets. They were moving production to China in droves because labor was cheap, so the economy grew very, very fast. In the process of becoming the “factory of the... View Details
- Web
2024 Reunion Presentations - Alumni
Info As Netflix Film Chairman, Dan Lin (MBA 1999) oversees movie production at the world’s largest streaming service at 270 million subscribers and counting. With a solid grip on financials and a track record of hits like The LEGO Movie ,... View Details
Henry Taub
services was widely recognized, and over the years, ADP has become a primary supplier of outsourced processing for much more than payroll. It provides services for claims... View Details
Keywords: Services
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
If you’ve ever tried to call an airline or almost any service business of a certain size, you’re probably familiar with the problem: After navigating a seemingly endless set of options, you’re asked by an automated message to share... View Details
- 01 Sep 2011
- News
Water for Life
attractiveness of a well-structured public-private partnership framework for water distribution in Metro Manila, encouraged us to make this investment. In the process, we were able to change a public utility delivery system that was stuck... View Details
- 01 Sep 2007
- News
Back from the Brink
MILLS: Sometimes when the bottom falls out of the bottom line, the only place to go is up. Harold Mills (MBA ’98) is CEO of ZeroChaos, an IT staffing and human- resources outsourcing firm based in Orlando, Florida. With some $365 million... View Details
- 01 Jun 2003
- News
Up Against The Firewall
else’s problem — until now. A phone call from the IT department reports that your company’s computer systems have been accessed by an intruder. Troves of business and financial data, your customers’ as well as your own, have been... View Details
- 01 Jun 2009
- News
Porter Helps Jerusalem Mayor with Economic Development
a press briefing, Barkat explained that he has adopted Porter’s cluster-based development approach to focus on three existing areas of strength: culture and tourism, health care and life sciences, and outsourced medical and financial... View Details
- 28 Mar 2011
- Research & Ideas
Why Manufacturing Matters
any individual company, it is often better, in the short or intermediate term, to outsource production to an overseas supplier. The company can buy manufacturing services at a much lower rate if it goes to... View Details
- 01 Sep 2004
- News
Steve Barger (MBA 1974)
world was so different then — no cell phones, software, biotech, or espresso. It’s sure to change as much for today’s graduates, with opportunities to create products and services not yet imagined. When I graduated I took a job consulting... View Details
- 01 Mar 2011
- News
The Path to Economic Revival
or intermediate term, to outsource production to an overseas supplier. The company can buy manufacturing services at a much lower rate if it goes to China or elsewhere, depending on the industry. But if... View Details
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
Debt collectors aren’t perceived as providing great service to debtors.Source: BrianAJackson On the list of industries known for great customer service, debt collection is far from the top—and may not even be on the list at all. “It’s... View Details
- 01 Jun 2024
- News
Case Study: Ready for an Upgrade
engineering. There she helped suppliers design and certify their systems for flight: new seats for an aircraft, for example, or a Wi-Fi system for the new Delta Air Lines plane. She was surprised to find... View Details
- 01 Sep 2005
- News
WATER Ltd.
for water services and wastewater treatment for 17 million people in 1,800 communities in the United States and Canada. American Water typically owns and/or operates the municipal water system in a... View Details
- 01 Feb 2002
- News
If You're #1, Watch Out
earn. Typically when this happens, the components and subsystems are the things that become not good enough - and that's where attractive profits get made. An example is the computer industry, where profit shifted from manufacturers down to operating View Details
- 23 Oct 2012
- First Look
First Look: October 23
(forthcoming) Abstract Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but... View Details
Keywords: Sean Silverthorne
- 01 Jun 2016
- News
Imagine an Economy Without Wall Street
and capital only serve to stifle economic growth and opportunity, Nohria wrote. He also took note of critics who point to instances of global financial misdeeds, mistakes, or crises over the past decade and attack Wall Street for its apparent “greed” and self-interest.... View Details
- 11 Oct 2022
- Research & Ideas
Shrinking the Racial Wealth Gap, One Mortgage at a Time
is required,” Sunderam says. That type of “soft” information can make a difference for loans that require human discretion—applications that the automated system sends back for further analysis by a loan officer. Minority loan officers... View Details