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Show Results For
- All HBS Web
(2,009)
- People (6)
- News (408)
- Research (1,359)
- Events (5)
- Multimedia (4)
- Faculty Publications (572)
- 23 Oct 2012
- First Look
First Look: October 23
competition is restricted. Using 28 million vehicle emissions tests from more than 11,000 facilities, we show that increased competition is associated with greater inspection leniency, a service quality attribute that customers value but... View Details
Keywords: Sean Silverthorne
- 20 Sep 2004
- Research & Ideas
How Consumers Value Global Brands
them on those dimensions while making purchase decisions. We found that one factor—American values—didn't matter much to consumers, although many companies have assumed it is critical. Quality Signal. Consumers watch the fierce battles... View Details
- 1994
- Article
Beyond TQM Programs
By: M. Beer and B. Spector
Beer, M., and B. Spector. "Beyond TQM Programs." Journal of Organizational Change Management 7, no. 2 (1994).
- July 1986 (Revised October 1987)
- Case
Ampex Corp.: Product Matrix Engineering (Revised)
Wheelwright, Steven C. "Ampex Corp.: Product Matrix Engineering (Revised)." Harvard Business School Case 687-002, July 1986. (Revised October 1987.)
- 01 Mar 2003
- News
All in a Day's Work
through a day on the job to find out: Mardie Oakes, an HBS Service Leadership Fellow at Boston Community Capital, a community development financial institution, and Paul Sternhell, an entry-level manager at Samsung Electronics. Cookies... View Details
- 01 Jun 2020
- News
Inside Out
studying the air they breathe when they are at the surface; we study them where they live, underwater. And yet that’s exactly what we do with humans. For all this time spent indoors, we tend to focus much more on outdoor air quality than... View Details
- 08 Dec 2008
- Research & Ideas
Thinking Twice About Supply-Chain Layoffs
one-standard-deviation increase in store labor brought about a 10 percent increase in profit margin. These findings ran contrary to the thinking of store managers that Ton interviewed. They consistently identified service View Details
- 01 Jun 2013
- News
Brick by Brick
back in-house for quality control. Emphasizing simplicity, clarifying the core of its business, and engaging the larger community helped save the LEGO Group. Although Kundstorp was not a Kristiansen by birth, his View Details
- 02 Oct 2012
- News
Green Pioneer
Zofnass Photo courtesy Paul Zofnass A longtime environmentalist, Paul Zofnass (MBA 1973) founded the Environmental Financial Consulting Group (EFCG) in 1990, after 17 years in finance at Citibank and at Oppenheimer (where he was managing... View Details
- 01 Mar 2008
- News
Classroom Legend
Christensen rhetorically intones, “How do you prepare to deal with the unexpected that’s coming up? Get there early, set the place up. Read every signal you can get. So it’s intuitive, but it’s also systematic.” Those two qualities —... View Details
- 01 Jun 2005
- News
Lessons from the Tsunami Disaster
CURRAN: "The most important thing I learned is that central planning in such situations doesn't work." Courtesy Dan Curran International relief agencies that raced to aid Indonesia’s tsunami-ravaged Aceh province have a lot to learn from the unique View Details
- 01 Sep 2006
- News
Faculty Books
Corporate Information Strategy and Management by Lynda M. Applegate, Robert D. Austin, and F. Warren McFarlan (Irwin/McGraw-Hill) This extensive collection of HBS cases devoted to IT gives an overview of contemporary information systems... View Details
- 01 Mar 2008
- News
Innovation, Inc.
will help it thrive in captivity? Three professors in the School’s Entrepreneurial Management unit who focus on the study of creativity recognize the romantic allure of believing it’s a rare quality bestowed... View Details
- July 1978
- Teaching Note
Walton Instruments--1970, Teaching Note
By: Robert H. Hayes and Steven C. Wheelwright
- 01 Sep 2011
- News
The City Solution
mitigation. And because cities are discovering that the greener they are, the better their quality of life and the greater their competitive advantage, they have by necessity become innovative, reality-based drivers of environmental... View Details
- 01 Dec 2007
- News
Where Are the Innovators in Health Care?
billion of the excessive costs of U.S. health care while all too many quality measures have worsened. Patients learn — sometimes the hard way — to bring along an assertive, intelligent loved one to protect them during a hospital stay.... View Details
- 01 Sep 2009
- News
Noted & Quoted
Michael Porter on health-care reform strategy (New England Journal of Medicine, July 9, 2009). “There are relatively fewer and fewer consumers willing to pay a premium or suffer a deficit in product quality in order to be patriotic and... View Details
- 01 Sep 2005
- News
WATER Ltd.
In an age of global scarcity, water has become a valuable commodity in both the industrialized and developing worlds. With governments and communities increasingly unable to manage the complexities and expense of water treatment and... View Details
- 01 Sep 2006
- News
Redefining Health Care
PORTER: Health care's zero-sum competition model adds costs and results in severe quality problems. University professor Michael Porter never planned to write a book on health-care reform. In fact, he expected brickbats in response to a... View Details
- 01 Jun 2006
- News
Jay Light Named New HBS Dean
HBS over the years, and the School will be well served by his leadership qualities and his deep knowledge of the School’s distinctive character,” he added. In response to a question, Light included among his early priorities building and... View Details