Publications

Publications

Filter Results: (1,893) Arrow Down
Filter Results: (1,893) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 56 of 1,893 Results →
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

to connect their products and services to the alleviation of crisis-related suffering and challenges. 54 percent of surveyed consumers claimed they were ignoring all new product communications during the crisis, unless the product in question was specifically View Details
Keywords: by Jill Avery and Richard Edelman
  • 20 Oct 2003
  • Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

successful. The most successful competitors were those that commercialized products on either side of IBM's 360's price and performance standards; these included the much smaller Digital Equipment, with its stripped-down minicomputer, and Control Data's supercomputer.... View Details
Keywords: by Alfred D. Chandler Jr.; Consumer Products
  • January 2021 (Revised April 2022)
  • Case

Best Buy's Corie Barry: Confronting the COVID-19 Pandemic

By: William W. George and Amram Migdal
This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details
Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota
Related
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

As economies reopen after forced shutdowns caused by COVID-19, managers around the world are faced with a dual challenge: keep the workforce safe while preserving business viability in an evolving and volatile market. How should businesses start to View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 08 Nov 2013
  • HBS Seminar

Laura Diaz Anadon, Harvard Kennedy School

  • 23 Jul 2012
  • Research & Ideas

Book Excerpt: ‘Talk, Inc.’

Boris Groysberg and communications professional Michael Slind discuss the power of talk as a way to recapture high levels of employee engagement and strategic alignment. This excerpt identifies four elements critical to creating flourishing View Details
Keywords: Re: Boris Groysberg
  • Web

Harvard Business School

COGME was a consortium of ten leading business schools, including Harvard and MIT, designed to recruit outstanding minority students and provide them with financial aid and jobs after graduation. Nearly 2,000 minority students benefited... View Details
  • Web

2024 Reunion Presentations - Alumni

Leaders everywhere are making decisions about how their organizations should and shouldn't use generative AI tools; first, they must know how they could and couldn't. "Storrowed" is an HBS-built exercise for increasing capacity with AI tools in a fun, provocative,... View Details
  • September 2020
  • Case

Uber at a Crossroads (2017)

By: Ramon Casadesus-Masanell and Karen Elterman
This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its... View Details
Keywords: Business Startups; Business Model; Customer Satisfaction; Fairness; Values and Beliefs; Price; Profit; Revenue; Investment; Government Legislation; Business History; Compensation and Benefits; Resignation and Termination; Employment; Wages; Lawfulness; Leadership Style; Leading Change; Management Style; Market Entry and Exit; Digital Platforms; Product Design; Organizational Culture; Problems and Challenges; Attitudes; Strategy; Competitive Strategy; Expansion; Transportation Networks; Mobile and Wireless Technology; Valuation; Transportation Industry; Technology Industry; United States
Related
  • 30 Oct 2005
  • Research & Ideas

Tuning Jobs to Fit Your Company

vital to strategy implementation (for example, at exclusive hotel chains) or when the organizational design is highly complex because of sophisticated technologies and a complex value chain (in aerospace or... View Details
Keywords: by Robert Simons
  • 06 Nov 2013
  • What Do You Think?

Is Top-Down Resource Allocation on the Rise?

organization is still important for the best results. A number of factors were cited in determining the mix of inputs, responsibilities, and decisions associated with an RAP designed to maintain View Details
Keywords: by James Heskett
  • 01 Mar 2004
  • Lessons from the Classroom

Mission to Mars: It Really Is Rocket Science

In a recent case study, professor Alan MacCormack and research associate Jay Wynn swung for the moon—Mars, actually. After two high-profile missions to Mars failed in 2000, MacCormack wanted to understand the organizational and procedural... View Details
Keywords: by Sean Silverthorne
  • 07 Apr 2003
  • Research & Ideas

How the U.S. Army Develops Leaders

pair of two wars in the same country, fought against the same foe, but taking place just over ten years apart. If you wanted to study leader development, or even organizational development, it would be hard to View Details
Keywords: by Martha Lagace
  • 30 May 2005
  • Research & Ideas

Germany’s Pioneering Corporate Managers

or cult of the CEO was "Made in America." But the main point is that we tend to forget that American firms pioneered a vast, bureaucratic, middle management apparatus. As a trick, I've posted General Motor's organizational chart... View Details
Keywords: by Sean Silverthorne
  • 10 Jan 2007
  • HBS Case

The Challenge of Managing National Security

most tragic organizational failings in American history: the inability of the country's government and its relevant agencies to forestall the deadliest attack ever on U.S. soil. The case is dedicated to Waleed Iskandar (MBA '93), a... View Details
Keywords: by Garry Emmons; Service
  • 02 Apr 2001
  • What Do You Think?

Telecommuting: Dangerous to Health?

telecommuting is "dangerous to health"—the title of the column that prompted these responses—depends on several factors ranging from organizational culture and job type to skill level and personality. Eleanor Latimer adds... View Details
Keywords: by James Heskett
  • 04 Apr 2005
  • What Do You Think?

Can an Organization’s “Deep Smarts” Be Preserved?

organizational knowledge." Joe Violette raises a more practical issue: "Knowledge coaching ... cannot be effectively accomplished on a one-on-one basis. Too few people will benefit ...." Respondents provided possible... View Details
Keywords: by James Heskett
  • 26 Mar 2008
  • Sharpening Your Skills

Sharpening Your Skills: Disaster!

After-action reviews often neglect to address the multiple factors contributing to large-scale organizational failures. How Should Organizations Learn From Failure? Mission to Mars: It Really Is Rocket Science After successive failures to... View Details
  • 08 Sep 2011
  • What Do You Think?

What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?

Summing Up The first impression I get from respondents to this month's column is that Steve Jobs can't be replaced as CEO of Apple by just one person. Rather the succession must include at least a head of design (according to Yadeed Lobo)... View Details
Keywords: by James Heskett; Computer
  • 14 Nov 2007
  • Research & Ideas

Growing CEOs from the Inside

company and confidence of its people to drive that transformation. Q: At an organizational level, how should companies build a succession program? A: Companies don't build succession programs, their CEOs do. The CEO has to want to manage... View Details
Keywords: by Sean Silverthorne; Employment