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- All HBS Web
(2,239)
- People (4)
- News (626)
- Research (1,311)
- Events (7)
- Multimedia (1)
- Faculty Publications (663)
- 01 Mar 2008
- News
One-on-One with Jim Breyer
are very important. One is generalist investment skills combined with industry specialization. A balance between investment prowess and operating knowledge is important as well, since we really do typically lead or colead our investments... View Details
- 01 Jun 2000
- News
HBS Business Plan Contestants Pin Their Hopes on the Internet
with the right investors," advised Burgstone. Satchu added, "Choose a business model you can be passionate about 24/7, then focus on the product and listen to the customer." View Details
- 27 Feb 2006
- Research & Ideas
Take Responsibility for Rising Stars
redundant activities?" and "How should we encourage burgeoning leaders to take risks and innovate while maintaining our focus on short-term operations and profit goals?" (Firms shouldn't have... View Details
- Web
Generative AI for Business Leaders - Course Catalog
HBS Course Catalog Generative AI for Business Leaders Course Number 1301 Professor Suraj Srinivasan Spring; Q4; 1.5 credits Project Course Overview Generative AI (GenAI) stands at the forefront of a technological revolution, poised to redefine how businesses View Details
- 01 Dec 2005
- News
A Renter’s Market
than 700 homes in cities such as Philadelphia, Trenton, and Baltimore, with returns to investors averaging more than 18 percent annually. With his bricks-and-mortar business, Lee is surprised at how much he must focus on people issues.... View Details
- 01 Mar 2007
- News
Security Chief
acquisitions. Today, the company Parker leads from its headquarters in Bradenton, Florida, offers a wide range of products to protect people and property, has 6,500 employees, operates in 35 countries, and generates annual sales... View Details
- Web
Strategy in Emerging Economies - Institute For Strategy And Competitiveness
in Emerging Economies Strategy is important for companies operating in developing and emerging economies. These businesses face distinct challenges and need to adopt a new approach if they want to be successful and stay relevant in... View Details
- 25 Sep 2019
- News
Leading the Evolution of E-Commerce
allowing more time to focus on what the consumer wants, she says. What the consumer wants is what Fleiss—a mother of three—also wants: efficiency and ease of use. “The idea here is to combine the convenience of e-commerce with the... View Details
- 28 Mar 2011
- Research & Ideas
Why Manufacturing Matters
that the country should focus on the brain. We also have to acknowledge our predecessors in the Technology and Operations Management Unit. For many years, people like Bob Hayes, Kim Clark, and Steven... View Details
- October 2002 (Revised April 2007)
- Case
Dell Computers (A): Field Service for Corporate Clients
By: Frances X. Frei, Amy C. Edmondson and Corey B. Hajim
Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry... View Details
Keywords: Information Infrastructure; Customer Relationship Management; Job Cuts and Outsourcing; Service Operations; Business or Company Management; Emerging Markets; Problems and Challenges; Service Delivery; Computer Industry; United States
Frei, Frances X., Amy C. Edmondson, and Corey B. Hajim. "Dell Computers (A): Field Service for Corporate Clients." Harvard Business School Case 603-067, October 2002. (Revised April 2007.)
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- February 1999
- Case
Lifeline Systems, Inc. (B)
By: H. Kent Bowen and Marilyn Matis
In 1997, Lifeline Systems continues to grow its service business to $32 million, 56% of the company's total revenues. More local hospital Lifeline programs turn over their monitoring service to Lifeline Central, expanding the company's subscriber base by 30%. The... View Details
Keywords: Health Care and Treatment; Information Technology; Expansion; Cost Management; Growth and Development Strategy; Partners and Partnerships; Change; Customer Relationship Management; Service Operations; Age; Investment; Health Industry; Technology Industry; Cambridge; Boston
Bowen, H. Kent, and Marilyn Matis. "Lifeline Systems, Inc. (B)." Harvard Business School Case 699-038, February 1999.
- 01 Sep 2003
- News
Jeanne Jackson
Most Powerful Women in Business.” Based on her experience in retailing and her current service on the boards of global giants Nike and McDonald’s, Jackson says, “Whether you’re in Texas or in China, you must focus business practices and... View Details
- 04 Nov 2019
- News
A Home for Startups
targeting entrepreneurs, freelancers, SMEs, and enterprises. We provide a fully integrated work ecosystem, comprising of flexible work spaces, amenities, business support services, and a supportive community that any growing company needs to make them more successful.... View Details
Keywords: work space
- 01 Dec 2011
- News
Making the Case for Leadership
Issue Focus: Leadership Issue Focus Li & Fung's Global Footprint Reimagining the MBA Leaders come in all colors, ages, shapes, and sizes, with all manner of skills and temperaments, a variety and diversity seemingly matched only by the... View Details
Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; National Security and International Affairs; Government; Health, Social Assistance; Data Processing, Hosting, and Related Services; Information; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Food Manufacturing; Manufacturing; Nonmetallic Mineral Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services
- 01 Jun 2020
- News
Post-Office
start seeing the strategic benefits of remote work? Prashanth Chandrasekar: There’s actually been, in some ways, a rise in productivity because people are able to focus and be very efficient with their time. We have not seen any kind of... View Details
- 16 Jun 2017
- Blog Post
What is the HBS Leadership Fellows Program?
high-level management in top-tier organizations and are able to use their MBA skills immediately to tackle projects with far-reaching, measurable outcomes. Launched in 2001, the Leadership Fellows program has placed 190 Fellows with 77 organizations, with a View Details
Keywords: Nonprofit / Government
- 12 Jul 2018
- News
In the Market for Environmental Change
Amendments to the Clean Air Act. “The Environmental Defense Fund derives its programmatic focus from markets. Markets, in their belief, can create much faster, more complete change than mandates from government agencies and others, not... View Details
- 05 Oct 2017
- Blog Post
Working as a Software Engineer in Industrial Technology
Tell us about your career prior to HBS?I like to joke that prior to HBS I went from a career in abstract to applied philosophy, with an ever increasing focus on the applied. I started out on a very academic path—focused in symbolic logic... View Details
Keywords: Technology
- 02 Aug 2017
- News
The Atlantic Finds a New Home
right.” The Emerson Collective engages in cross-sector partnerships that focus on education, immigration reform, the environment, and social justice initiatives. Bradley has told the story of transforming a magazine (purchased from Mort... View Details