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  • Article

Market Heterogeneity and Local Capacity Decisions in Services

By: Dennis Campbell and Frances X. Frei
We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and customer sensitivity to service time. Our findings, using data from one of the largest financial services providers in... View Details
Keywords: Customer Satisfaction; Cost; Standards; Service Delivery; Service Operations; Performance Capacity; Performance Productivity; Financial Services Industry; United States
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  • 26 Feb 2019
  • First Look

New Research and Ideas, February 26, 2019

develop three novel measures of how much of the price impact of their trading different mutual funds internalize. We show that mutual funds that internalize more of their price impact hold larger cash buffers View Details
Keywords: Dina Gerdeman
  • Web

Social Progress Imperative - Institute For Strategy And Competitiveness

the Social Progress Imperative, whose mission is to advance global human wellbeing by combining national social performance and capacity indicators with solutions-oriented outreach to sector leaders and... View Details
  • Web

1.6 Non-Discrimination and Anti-Bullying | MBA

formal complaint of discrimination or bullying is investigated in accordance with the University’s Non-Discrimination and Anti-Bullying policies and procedures, and those... View Details
  • 08 Aug 2023
  • Research & Ideas

Black Employees Not Only Earn Less, But Deal with Bad Bosses and Poor Conditions

positive work culture, and a healthy work-life balance. “When we think about racial gaps in the United States, we tend to mostly measure relative income levels.” At a time when many companies are looking to... View Details
Keywords: by Michael Blanding
  • 29 May 2018
  • First Look

New Research and Ideas, May 29, 2018

from digital platforms have the potential to improve our understanding of gentrification and enable new measures of how neighborhoods change in close to real time. Combining data on businesses from Yelp with... View Details
Keywords: Dina Gerdeman
  • 01 Feb 2001
  • News

Advisory Boards Help HBS Assess and Attain Its Goals

feels his volunteer work not only has helped make measurable differences, but has allowed him to "make a special contribution by working on ways to connect the alumni to the School." Hajim, chairman and CEO... View Details
Keywords: Elena N. Berg; boards; alumni; planning; leadership; advice; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
  • Web

Health Care Curriculum - Institute For Strategy And Competitiveness

per unit of cost spent. The current structure, reimbursement, and measurement of health care delivery are misaligned with value. Significant improvements in value will require major strategic View Details
  • 2013
  • Working Paper

The Auditing Oligopoly and Lobbying on Accounting Standards

By: Abigail M. Allen, Karthik Ramanna and Sugata Roychowdhury
We examine how the tightening of the U.S. auditing oligopoly over the last twenty-five years—from the Big 8 to the Big 6, the Big 5, and, then, the Big 4—has affected the incentives of the Big N, as manifest in their lobbying preferences on accounting standards. We... View Details
Keywords: Standards; Accounting Audits; Accounting Industry; United States
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  • Web

Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

Measure Outcomes & Cost for Every Patient Aligning Reimbursement with Value Systems Integration Geography of Care Information Technology Organize Care Around Med... Organize Care Around Medical Conditions To deliver more value, providers... View Details
  • 18 Dec 2018
  • First Look

New Research and Ideas, December 18, 2018

accounting and discuss the intended purposes of the balance sheet and income statement (with particular attention to net income). Students will also have a chance to review the business model of Berkshire... View Details
Keywords: Dina Gerdeman
  • February 2005 (Revised May 2005)
  • Case

Intelliseek

Intelliseek harvests, filters, and mines the content of messages posted by consumers online and on discussion boards and blogs. For any specified consumer product brand, Intelliseek measures the volume of work-of-mouth and its valence (proportion of positive and... View Details
Keywords: Internet and the Web; Information Technology; Consumer Behavior; Knowledge Management; Marketing Reference Programs; Web Services Industry
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  • March 2010
  • Article

The Desire to Win: The Effects of Competitive Arousal on Motivation and Behavior

By: Deepak Malhotra
The paper theoretically elaborates and empirically investigates the "competitive arousal" model of decision making, which argues that elements of the strategic environment (e.g., head-to-head rivalry and time pressure) can fuel competitive motivations and behavior.... View Details
Keywords: Decision Making; Auctions; Bids and Bidding; Behavior; Motivation and Incentives; Personal Characteristics; Competition
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  • August 2023
  • Article

Status and Mortality: Is There a Whitehall Effect in the United States?

By: Tom Nicholas
The influential Whitehall studies found that top-ranking civil servants in Britain experienced lower mortality than civil servants below them in the organizational hierarchy due to differential exposure to workplace stress. I test for a Whitehall effect in the United... View Details
Keywords: Mortality; Status; Working Conditions; Rank and Position; Welfare; Well-being; Health
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  • 01 Dec 2022
  • News

Educating, Connecting, and Mobilizing Around Climate Change

incredible source of opportunity for entrepreneurial activity.” SHIRLEY LU, Assistant Professor of Business Administration Shirley Lu conducts research on how companies communicate environmental and social information. Some of her work... View Details
Keywords: Jennifer Gillespie
  • 09 Jun 2021
  • Research & Ideas

How Tennis, Golf, and White Anxiety Block Racial Integration

team showed hundreds of survey participants maps of a fictional city with varying degrees of racial diversity and segregation near places considered relevant to participants’ imagined lives, such as homes, offices, banks, shopping malls,... View Details
Keywords: by Jay Fitzgerald
  • Web

Understanding Health Systems, Payors, and Regulation - Health Care

health care organizations, this program examines new strategies, organizational models, and measurement approaches to drive value improvement in health care delivery. Cross Registration During the Elective... View Details
  • 2014
  • Working Paper

The Organizational and Geographic Drivers of Absorptive Capacity: An Empirical Analysis of Pharmaceutical R&D Laboratories

By: Francesca Lazzeri and Gary P. Pisano
Scholars and practitioners alike now recognize that a firm's capacity to assimilate and use know-how from external sources—what Cohen and Levinthal (1990) called "absorptive capacity"—plays a central role in innovation performance. In recent years, a common strategy... View Details
Keywords: Geographic Location; Industry Clusters; Knowledge Acquisition; Pharmaceutical Industry; San Francisco; San Diego; Massachusetts
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  • Web

Cases & Teaching Notes - Institute For Strategy And Competitiveness

Notes June 2019 HBS Case Collection Martini Klinik Prostate Cancer Care 2019 by Michael E. Porter, Jens Deerberg-Wittram, and Thomas W. Feeley Since its establishment in 2005, Hamburg's Martini Klinik had single-mindedly focused on... View Details
  • 11 Dec 2018
  • First Look

New Research and Ideas, December 11, 2018

acknowledged, oral history can still be seen as a critical source of data on opinions, voices, and judgements on events in which there was often silence in written records. Download working paper:... View Details
Keywords: Dina Gerdeman