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  • January 2018
  • Case

Scaling Swagbucks (A)

By: Jeffrey F. Rayport and Matthew G. Preble
In early 2014, Chuck Davis (HBS '86) has joined Swagbucks as its first professional CEO to scale a successful and profitable brand promotion and consumer research business. Davis came into the job while serving as a venture partner at TCV, a growth stage VC firm,... View Details
Keywords: Loyalty Management; Scaling; Scale; Entrepreneurship; Human Resources; Employees; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Leading Change; Growth Management; Religion; Information Technology; Internet and the Web; Transition; Leadership; Web Services Industry; Technology Industry
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  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

rather than focus simply on products and sales. And Gulati's research, including interviews with 500 executives spanning industries and geographies, asserts that outside-in success is not confined to any one sector. "I see the move... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 07 Aug 2007
  • First Look

First Look: August 7, 2007

an increased risk of default and financial problems. Which option should John Owen pursue? Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=207061 Joel Klein and Leadership in the NYC Public Schools... View Details
Keywords: Martha Lagace
  • 02 Mar 2009
  • Research & Ideas

When Goal Setting Goes Bad

governments create dysfunctional systems that can be predicted to lead to bad behaviors, I see the problem starting with the dysfunctional system. And I see the creating of optimal systems as a key leadership function. Q: Specifically,... View Details
Keywords: by Sean Silverthorne
  • June 2005 (Revised October 2005)
  • Case

Coach Roy Williams: What Next? (A)

By: Thomas J. DeLong, Christoper Chang and Scott Schweitzer
Roy Williams, head coach of the Kansas University Men's Basketball Team, was facing a major decision. The recent resignation of the coach at the University of North Carolina (UNC) had lead to speculation that Williams, a UNC alumnus, would be named as its new coach.... View Details
Keywords: Decision Choices and Conditions; Resignation and Termination; Job Offer; Leading Change; Management Succession; Performance Improvement; Personal Development and Career; Sports; Kansas; North Carolina
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  • 25 Mar 2021
  • Blog Post

Meet the Student Academic Services Support Team at HBS!

counselor. Alexandra “Sasha” Watkins, Associate Director Sasha is a Licensed Mental Health Counselor (LMHC), has an MA in Mental Health Counseling, and is currently completing her Ed.D. in Organizational Leadership Studies. She oversees... View Details
  • 08 Feb 2011
  • First Look

First Look: Feb. 8

editors, teachers, and individual scholars to act to foster these characteristics. Strategies and Tactics in NGO-Government Relations: Insights from Slum Housing in Mumbai Authors:Ramya Ramanath and Alnoor Ebrahim Publication:Nonprofit Management and View Details
Keywords: Sean Silverthorne
  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

strategy to engage a broad audience through telling an interesting and important story being played out in twenty-first-century organizations. Q: What makes a CIO job the most volatile, high-turnover job in business? How important is CIO View Details
Keywords: by Martha Lagace
  • Web

General Management Curriculum - Faculty & Research

General Management Overview Faculty Curriculum Awards & Honors Doctoral Students MBA Required Curriculum (FIRST YEAR) Leadership and Corporate Accountability In this course, students learn about the complex responsibilities facing... View Details
  • 29 Aug 2005
  • Research & Ideas

How Organizations Create Social Value

A recent study on the factors that contribute to successful high-performance social enterprises finds a connection between enterprises that link economic value with social value. This was the focus of a study presented at the colloquium,... View Details
Keywords: by Manda Salls
  • Web

HBS Alumni Conference: Accelerating Climate Solutions - Alumni

that could enable finance to fulfill its potential in both stabilizing the atmosphere and making society more resilient. Measuring and Reducing Corporate Carbon Emissions Faculty Presenters: Robert S. Kaplan , Senior Fellow and Marvin Bower Professor of View Details
  • October 2023 (Revised January 2024)
  • Case

McDonald's Board of Directors (A)

By: Lynn S. Paine and Will Hurwitz
In October 2019, the McDonald’s Corporation board of directors, chaired by Enrique Hernandez, Jr., gathered to learn the results of their outside counsel’s investigation into the conduct of the CEO. On the surface, the iconic fast-food chain was thriving as growing... View Details
Keywords: Board Of Directors; Board Chair; Board Decisions; Business Ethics; Corporate Boards; Fast Food; Franchising; Legal Aspects Of Business; Legal Battle; Legal Settlement; Misconduct; Regulation; Reorganization; Restaurant Industry; Sexual Harassment; Shareholders; Stakeholder Management; Strategy And Execution; Turnaround; Corporate Accountability; Corporate Governance; Culture; Executive Compensation; Leadership; Management; Ethics; Governing and Advisory Boards; Business and Stakeholder Relations; Food and Beverage Industry; Illinois; United States
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  • 12 Mar 2019
  • First Look

New Research and Ideas, March 12, 2019

successful dual-purpose companies build a commitment to creating both economic and social value into their core activities. This approach, which they call hybrid organizing, includes: setting and monitoring social goals alongside... View Details
Keywords: Dina Gerdeman
  • Web

Innovation & Innovative Capacity - Institute For Strategy And Competitiveness

HBS ISC Research Areas Research Areas Antitrust & Competition Policy CEO Leadership Environmental Quality Innovation & Innovative Capacity Philanthropy Social Progress Index Innovation & Innovative ... Innovation & Innovative Capacity... View Details
  • Web

Executive Education - Entrepreneurship

time with HBS faculty and peers from around the world in programs that encourage and support entrepreneurial leadership. Entrepreneurship-related courses: Families in Business (12-17 NOV 2023) Promote long-term business success and... View Details
  • 02 Apr 2007
  • Lessons from the Classroom

Making the Move to General Manager

People achieve success in the early years of their career by specializing and becoming functional experts—in essence, they succeed by knowing more and more about less and less, says Benjamin C. Esty, chair of the General Management... View Details
Keywords: by Martha Lagace
  • Web

Negotiation Course Online | HBS Online

and change management. 8 weeks, 4-7 hrs/week Pay by July 24 $1,850 Certificate Organizational Leadership Professors Joshua Margolis & Anthony Mayo Elevate your leadership skills to drive organizational View Details
  • Web

Career Re-Entry & Flexible Work - Alumni

break, pivoting careers, starting a new venture or looking to make a change in response to a personal transition. Evolve equips women with the community, mindsets and professional toolkit needed for successful reinvention. We bring... View Details
  • Web

Investment Banking & Securities Underwriting | Baker Library | Bloomberg Center | Harvard Business School

Introduction 1840s – 1880s General Merchants to Commodities Brokers 1880s – 1920s Investment Banking & Securities Underwriting 1920s – 1960s Investing in Emerging Industries 1850–1968 Lehman Brothers Family Partners 1960s – 2000s View Details
  • 30 Nov 2007
  • What Do You Think?

What Is Management’s Role in Innovation?

leadership to "involve people at all levels ." Pablo Lira suggested the importance of "facilitating calculated testing environments to evaluate and secure viability of new ideas." Other models for innovation were... View Details
Keywords: by Jim Heskett