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Show Results For
- All HBS Web
(2,204)
- People (9)
- News (582)
- Research (1,247)
- Events (3)
- Multimedia (2)
- Faculty Publications (584)
- Web
Courses by Faculty Unit - Course Catalog
Operations Management) Susanna Gallani Robert Huckman Spring 2026 Q3Q4 3.0 Business, Government & the International Economy Course Title Faculty Name Term Quarter Credits Business and Geopolitics Jeremy... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the customer and... View Details
- 01 Feb 2001
- News
The Doctor Is In
Dr. Peter L. Slavin (MBA '90) nods toward a long line stretching back from a gourmet coffee counter. "That's one of our most utilized facilities," he says with a smile. "The joke around here is that the hospital operation is a loss leader... View Details
- 16 Sep 2010
- News
Idea Takes Root
Almost without notice in the American press, a new international effort is under way to create a standardized global reporting model for operating sustainable businesses in the 21st century. HBS professor... View Details
- 01 Apr 2000
- News
Marketing Muscle
chairman of Interactive Investor International (iii), Coutu said she relishes the opportunity to do things a little differently. Her Internet financial services company, for example, is located in a renovated building above Smithfields,... View Details
- 01 Dec 2006
- News
Inside Intel
for Integrated Electronics), Grove started as director of operations before rising through the ranks to COO in 1979. For the next two years he presided over an all-out crusade with the fearsome name of View Details
- 24 Aug 2016
- Blog Post
Internship In Action
introducing a new operational strategy for a group of sellers. After a few weeks of investigation my manager and I pushed to initiate the launch of this new operational strategy, which has been super cool.... View Details
Keywords: Consumer Products / Retail
- Web
South Asia - Global Activities 2020
Container Terminal in Shenzhen. China Before the trip, the students learned about the mechanics of international commerce. On the ground, they toured several ports, including the Yantian International... View Details
- 02 Sep 2018
- News
Havana Rising
When hotel manager Alessandro Benedetti worked for Kempinski chain locations in Spain and Switzerland, morning meetings were a time to go over the numbers and discuss strategy for the days ahead. But ever since Benedetti moved to Havana in February 2017 to help open... View Details
Keywords: Dan Morrell; photographed by Eve North
- 24 Apr 2014
- News
Running faster to compete
in 1978 and put the now $26 million company on the international map with Aquamesh. As the company expanded, Knott implemented innovative, money-saving measures, such as generating electricity via hydropower, recirculating heat from... View Details
- 01 Jun 1996
- News
Four Professors to Retire
(with Richard F. Vancil and Paul W. Marshall). He also contributed the chapter"Capital Budgeting and Long-Range Planning" to the book Progress in Operations Research. Beyond HBS, Christenson has been an active member of professional... View Details
Keywords: Elaine Gottlieb and John Prestage
J. Willard Marriott, Jr.
Marriott, Jr. is responsible for the rapid growth and diversification of Marriott International. Today, with more than 1,600 owned or franchised hotel properties worldwide, Marriott International is the second-largest lodging company in... View Details
Keywords: Restaurants & Lodging
- 01 Apr 1998
- News
Booting Up
SELLING SHOES on the Internet was pretty far from Barbara Thornton's mind when she enrolled at HBS at the age of 45. The city planner and international consultant figured that opening power plants in Southeast Asia would best challenge... View Details
Keywords: Marguerite Rigoglioso
Edward G. Jefferson
Jefferson is credited with streamlining duPont’s operations and diversifying its portfolio – setting the stage for a new era in the company’s history. His purchase of Conoco in 1981 dramatically changed the duPont landscape providing a... View Details
Keywords: Chemicals & Industrial
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information technology and View Details
- 09 Jun 2015
- News
Lessons in perseverance lead to high-quality schools for Peru
Pilar Deza (OPM 30, 2001) went from opening a nursery in her garage for four neighborhood children to operating some of Peru’s best-run private schools. She faced challenges all along the way, trying to create and View Details
Roberto C. Goizueta
In a shrewd acquisition, Goizueta purchased Columbia Pictures for $750 million in 1982. Three years later, Columbia was Coca-Cola’s second most successful enterprise bringing in 14% of the operating income. In his first five years as CEO,... View Details
Keywords: Food & Tobacco
- 04 Nov 2014
- News
Fundación México en Harvard Celebrates 25 Years
Harvard alumni living in Mexico and elsewhere and the other half from corporate donations, mainly from Mexican companies. Harvard provided matching funds to the first $1 million, as part of an initiative to strengthen its international... View Details
Keywords: April White
Lawrence J. Ellison
Ellison founded the second largest software company in the world – building the first commercially viable relational database. Oracle applications power more business-to-business and administrative systems than any other software provider. Through his company, Ellison... View Details
Keywords: Computers & Electronics