Publications

April 1990
Case

What Is Done Is Dun . . . & Bradstreet

By: Stephen A. Greyser and Norman Klein

Keywords: Crisis Management; Financial Services Industry

27 May 2020
Research & Ideas

What South Korea Teaches the World About Fighting COVID

be taken. The briefings were led mainly by health and epidemiology experts who had limited political affiliation. THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage from Around Harvard and Beyond COVID-19 Business Impact... View Details

Keywords: by Doug J. Chung; Health

February 2012 (Revised April 2012)
Case

Delhi Metro Rail Corporation

By: V.G. Narayanan and Saloni Chaturvedi

Keywords: Leadership; Projects; Management; Crisis Management; Public Administration Industry; India

Educators

November 1980 (Revised February 1982)
Case

Explosion in the Dover Plant

By: Robert H. Hayes

Keywords: Crisis Management; Operations; Management; Chemical Industry

01 Sep 2018
News

After the Fall

Ten years ago, the global financial system teetered dangerously on the edge of total collapse. What began as a subprime mortgage crisis in the United States developed into a full-blown meltdown, causing the collapse of major banks... View Details

Keywords: Jennifer Myers; illustration by Dan Bejar; Monetary Authorities-Central Bank; Finance; Securities, Commodities, and Other Financial Investments; Finance; Executive, Legislative, and Other General Government Support; Government

01 Dec 2008
News

NYC Club Hosts Nonprofits

the September 23 summit, “New Directions in Non-profit Leadership,” to give the city’s nonprofit leaders an opportunity to hear innovative thinking and best practices from a trio of HBS professors and nearly fifty practitioners. Sessions focused on three topics: View Details

07 Sep 2020
Research & Ideas

How to Help Small Businesses Survive COVID's Next Phase

small-business owners trying to survive. Strict safety protocols haven’t been enough to get customers through the door for some small businesses, and many owners—crushed by inventory and overhead costs—are grappling with hard choices. “This is the worst small-business... View Details

Keywords: by Danielle Kost; Food & Beverage; Service

20 May 2016
Op-Ed

World Health Organization Lacks Leadership to Combat Pandemics

significantly reduced. In fact, the WHO would probably be a more effective and nimble organization if it was half its current size, not double. The WHO's role in preparing for, providing early monitoring and managing pandemic crises... View Details

Keywords: by John Quelch; Health

May–June 2021
Article

Case Study: What Role Should a Company Play in a National Crisis?

By: Christopher J. Malloy

The article presents a fictionalized case study asking what type of role should a company play in a national crisis, specifically a tsunami hitting Indonesia, similar to the 2004 Indian Ocean tsunami. Topics include how disasters can impact family-owned companies, the... View Details

Keywords: Emergency Preparedness; Disaster Relief; Natural Disasters; Crisis Management

October 1989
Case

Federal Express: The Money Back Guarantee (A)

Discusses a large overnight express company, which guarantees its service, and which has created a major headache for one of its customers. The problem exposes deficiencies in its service and in the guarantee it has advertised heavily. A formal complaint is made to the... View Details

Keywords: Service Delivery; Crisis Management; Service Industry; Shipping Industry

Educators

August 1992
Case

Procter & Gamble: What's the Story?

By: Ellen D. Herman and Stephen A. Greyser

Keywords: Crisis Management; Ethics; Communication; Strategy

01 Dec 2008
News

What Went Wrong?

from securing mortgages to saving for kids’ college tuition and retirement. But the country’s current financial crisis really threw me for a loop. Beginning last spring, with the demise of Bear Stearns, the steady drip, drip, drip of bad... View Details

Keywords: Roger Thompson; Finance

01 Mar 2007
News

Avon CEO Jung on Leadership

corner office, you’re still learning, every quarter, every year.” She further listed pride in one’s self, a sense of purpose, and courage as important to a leader’s makeup. When one is a leader, Jung said, “Every day there will be a View Details

Keywords: makeup; grooming; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises

June 2009 (Revised May 2010)
Background Note

A Note on Cost Reduction in Financially Troubled Organizations

By: Paul W. Marshall

This note discusses methods for reducing costs, particularly labor costs, in a financially distressed organization. View Details

Keywords: Financial Crisis; Entrepreneurship; Cost Management; Financial Condition; Labor; Crisis Management

Educators

September 1996 (Revised November 1996)
Supplement

Grupo Sidek (B)

By: Kenneth A. Froot and Alberto Moel

Supplements the (A) case. Designed to be handed out midway through class. View Details

Keywords: Foreign Exchange; Real Estate; Debt Policy; Tourism; Steel; Crisis Management

2002
Other Teaching and Training Material

Mediating in the Wake of Disaster

By: Michael A. Wheeler and Gillian Morris

Keywords: Crisis Management