Computer Systems Design and Related Services - Publications - Faculty & Research

06 May 2015
What Do You Think?

Are You Ready for Personalized Predictive Analytics?

remote surveillance of the performance of these products. Predictive analysis applied to humans is now one of the hottest concepts to come along. It is being made possible by a system of customer loyalty programs, big data, View Details

Keywords: by James Heskett

01 Dec 2007
News

Rediscovering America

possible for organizations and individuals to donate unused computer time for use in AIDS and cancer research, which requires huge amounts of data-processing capacity. What is... View Details

Keywords: Deborah Blagg; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

12 Oct 1999
Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

retailers design their stores, product offerings, promotions, and services for the masses. They treat all shoppers alike even though customers' needs View Details

Keywords: by Raymond Burke; Retail

June 2020
Supplement

RBC: Transforming Transformation (B)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia

In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details

Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Financial Services Industry; Financial Services Industry; Canada

Citation

Purchase

02 Feb 2004
Research & Ideas

Where Does Apple Go From Here?

Apple Computer knows how to make headlines. The company is celebrating the 20th anniversary of the Macintosh and is enjoying the fruits of its launch into the digital entertainment business. In its December... View Details

Keywords: by Sean Silverthorne

23 Jul 2013
First Look

First Look: July 23

telecommunications industry, we address the following questions: What factors contribute to a firm's ability to learn by supplying and building technological and market capabilities? Does it matter to whom... View Details

Keywords: Anna Secino

08 Sep 2011
What Do You Think?

What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?

Summing Up The first impression I get from respondents to this month's column is that Steve Jobs can't be replaced as CEO of Apple by just one person. Rather the succession must include at least a head of design (according to Yadeed Lobo)... View Details

Keywords: by James Heskett; Computer

06 Dec 2012
News

New Thinking on Healthcare Reform

Tim Brown, president and CEO of the design firm IDEO. Christensen then drew a parallel between the evolution of the computer industry and what is... View Details

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services

29 Sep 2008
Research & Ideas

Financial Crisis Caution Urged by Faculty Panel

Liquidity Dean Jay Light began his introductory remarks by characterizing the crisis and collapse of housing prices as a test that has exposed how fragile the recently evolved U.S. financial system is.... View Details

Keywords: by Martha Lagace; Financial Services

06 Apr 2020
Research & Ideas

Where Do Workers Go When the Robots Arrive?

according to the research. One reason might be that costs are lower for companies that moved production offshore, and the resulting, more efficient firms developed higher-skilled service work, like View Details

Keywords: by Rachel Layne; Manufacturing

05 Aug 2015
What Do You Think?

What Happened to the ‘Innovation, Disruption, Technology’ Dividend?

technology is being diverted to the creation of more variations on basic ideas faster instead of “an economy based on new products/platforms/ideas.” Donald Shaw cited “problems in finding qualified people to hire.” He also said that, “It appears to me that our View Details

Keywords: by James Heskett; Computer; Computer

29 Mar 2016
First Look

March 29, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W.,... View Details

Keywords: Sean Silverthorne

06 Nov 2000
Research & Ideas

The Determinants of Corporate Venture Capital Success

experimented with computers and with designing an electronic office of the future. It formed Xerox Computer Services, acquired Scientific Data... View Details

Keywords: by Paul Gompers & Josh Lerner

11 Jul 2012
Research & Ideas

The Future of Boards

that realm," he says. Lorsch is the Louis Kirstein Professor of Human Relations at HBS, where he has taught and researched for over 47 years. He is the author of many articles View Details

Keywords: by Julia Hanna

25 Oct 2011
First Look

First Look: October 25

specific assumptions about fairness principles or priority criteria, our method offers the designer the flexibility to select his desired criteria and fairness constraints from a broad class of allowable... View Details

Keywords: Sean Silverthorne

03 Jun 2008
First Look

First Look: June 3, 2008

surgical service that is constantly improving. The case has many details about how Dr. Shingleton works with his staff and patients and how the provider team focuses on patient... View Details

Keywords: Martha Lagace

14 Jul 2003
Research & Ideas

Keeping Your Balance With Customers

and profits could be derived from scale. Customer management was relegated to selling and promoting the company's products. The customer relationship was seldom the issue. The New Economy has changed all of... View Details

Keywords: by Robert S. Kaplan & David P. Norton

01 Mar 2012
News

Where Innovation Rules

computing to social impact bonds, from industrial robots to personal finance, from Internet retailing to Internet radio—a plethora of products and services that could well bear... View Details

Keywords: Deborah Blagg;Garry Emmons;Julia Hanna;Roger Thompson; Corporate Services; Corporate Services; Corporate Services

06 Apr 2016
What Do You Think?

As Tim Cook, How Would You Tackle Apple's Next Challenge?

waste of time... Offer an annual $10 million award to the next solution and the hackers will be working for Apple.” There was other advice for Tim Cook. Much of it concerned the potential loss of attention to what Apple’s users really... View Details