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- All HBS Web (2,110)
- Faculty Publications (328)
- June 2020
- Supplement
RBC: Transforming Transformation (B)
By: Ethan Bernstein, Francesca Gino and Aldo Sesia
In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details
Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Financial Services Industry; Financial Services Industry; Canada
Bernstein, Ethan, Francesca Gino, and Aldo Sesia. "RBC: Transforming Transformation (B)." Harvard Business School Supplement 920-045, June 2020.
- 25 May 2020
- Research & Ideas
Has Occupational Licensing Outlived Its Usefulness?
service provider has a license, their hiring decision is still more driven by price and online reviews than the quality assurance that comes with licensing. New research shows that tougher licensing... View Details
- 15 Jan 2007
- Research & Ideas
The Business of Free Software
"For IBM, Linux is the razor, and WebSphere software and its related services are the razor blade," he says. "The question of how... View Details
- 01 Sep 2013
- News
Passion & Purpose
Thomas A. James “As an undergrad at Harvard, I majored in economics and minored in philosophy. There are a lot of connections between the two.” During 40 years as CEO of Raymond James Financial, James, a Baker Scholar, transformed the... View Details
- 02 Feb 2004
- Research & Ideas
Where Does Apple Go From Here?
Apple Computer knows how to make headlines. The company is celebrating the 20th anniversary of the Macintosh and is enjoying the fruits of its launch into the digital entertainment business. In its December... View Details
Keywords: by Sean Silverthorne
- 29 Mar 2016
- First Look
March 29, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W.,... View Details
Keywords: Sean Silverthorne
- 06 Nov 2000
- Research & Ideas
The Determinants of Corporate Venture Capital Success
experimented with computers and with designing an electronic office of the future. It formed Xerox Computer Services, acquired Scientific Data... View Details
Keywords: by Paul Gompers & Josh Lerner
- 06 Apr 2020
- Research & Ideas
Where Do Workers Go When the Robots Arrive?
according to the research. One reason might be that costs are lower for companies that moved production offshore, and the resulting, more efficient firms developed higher-skilled service work, like View Details
- 06 Apr 2016
- What Do You Think?
As Tim Cook, How Would You Tackle Apple's Next Challenge?
waste of time... Offer an annual $10 million award to the next solution and the hackers will be working for Apple.” There was other advice for Tim Cook. Much of it concerned the potential loss of attention to what Apple’s users really... View Details
- 16 May 2012
- Research & Ideas
Can Decades of Military Overspending be Fixed?
delivering goods and services at or below contracted costs. Prospects for obtaining future contracts should be closely linked to performance on existing contracts. New contract forms; better planning,... View Details
- 01 Sep 2011
- News
Water for Life
attractiveness of a well-structured public-private partnership framework for water distribution in Metro Manila, encouraged us to make this investment. In the process, we were able to change a public utility delivery system that was stuck... View Details
- 06 Dec 2012
- News
New Thinking on Healthcare Reform
Tim Brown, president and CEO of the design firm IDEO. Christensen then drew a parallel between the evolution of the computer industry and what is... View Details
- 06 May 2015
- What Do You Think?
Are You Ready for Personalized Predictive Analytics?
remote surveillance of the performance of these products. Predictive analysis applied to humans is now one of the hottest concepts to come along. It is being made possible by a system of customer loyalty programs, big data, View Details
Keywords: by James Heskett
- 19 Jul 2004
- Research & Ideas
Why Innovations Sit on the Shelf
Why are so many businesses—though seemingly intent on fostering innovation—unable to get new products through their organizations and into the marketplace? Ed Ludwig faced such circumstances as the new president of New Jersey-based Becton... View Details
- Web
2024 Reunion Presentations - Alumni
whole story. Real interest rates have also experienced a secular decline and a subsequent sharp reversal which cannot be attributed to inflation. Their evolution suggests that other important factors related... View Details
- 11 Jul 2012
- Research & Ideas
The Future of Boards
that realm," he says. Lorsch is the Louis Kirstein Professor of Human Relations at HBS, where he has taught and researched for over 47 years. He is the author of many articles View Details
Keywords: by Julia Hanna
- 11 Oct 2017
- Research & Ideas
The House Wants to Squelch Voices of ‘Small’ Shareholders. Research Shows Those Voices Matter.
Source: iStock In June 2017, the US House of Representatives passed the Financial CHOICE Act, a 589-page bill designed to repeal many of the regulations in the Dodd-Frank Wall Street Reform and Consumer... View Details
Keywords: by Carmen Nobel
- 01 Mar 2012
- News
Where Innovation Rules
computing to social impact bonds, from industrial robots to personal finance, from Internet retailing to Internet radio—a plethora of products and services that could well bear... View Details
- 01 Sep 2010
- News
Start-Ups Make Their Pitch
Medical Devices, the regional finalists were: Boston: iSpecimen (Mike Pierce, MBA ’01, interim COO) is building a network that connects clinical laboratories and hospital electronic medical record systems at... View Details
- 26 Jun 2000
- Research & Ideas
Presentation Round-Up
to the fact that anyone can access it from any computer as long as they have a browser, she said. Her company, Desktop.com, is building an integrated Internet desktop services platform View Details