Computer Systems Design and Related Services - Publications - Faculty & Research

15 Jan 2007
Research & Ideas

The Business of Free Software

"For IBM, Linux is the razor, and WebSphere software and its related services are the razor blade," he says. "The question of how... View Details

Keywords: by Julia Hanna; Computer

June 2020
Supplement

RBC: Transforming Transformation (B)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia

In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details

Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Financial Services Industry; Financial Services Industry; Canada

Citation

Purchase

01 Sep 2013
News

Passion & Purpose

Thomas A. James “As an undergrad at Harvard, I majored in economics and minored in philosophy. There are a lot of connections between the two.” During 40 years as CEO of Raymond James Financial, James, a Baker Scholar, transformed the... View Details

Keywords: awards; Computer Systems Design and Related Services; Computer Systems Design and Related Services; Computer Systems Design and Related Services; Computer Systems Design and Related Services; Computer Systems Design and Related Services

12 Oct 1999
Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

retailers design their stores, product offerings, promotions, and services for the masses. They treat all shoppers alike even though customers' needs View Details

Keywords: by Raymond Burke; Retail

Web

2024 Reunion Presentations - Alumni

whole story. Real interest rates have also experienced a secular decline and a subsequent sharp reversal which cannot be attributed to inflation. Their evolution suggests that other important factors related... View Details

06 Dec 2012
News

New Thinking on Healthcare Reform

Tim Brown, president and CEO of the design firm IDEO. Christensen then drew a parallel between the evolution of the computer industry and what is... View Details

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services

06 Nov 2000
Research & Ideas

The Determinants of Corporate Venture Capital Success

experimented with computers and with designing an electronic office of the future. It formed Xerox Computer Services, acquired Scientific Data... View Details

Keywords: by Paul Gompers & Josh Lerner

29 Mar 2016
First Look

March 29, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W.,... View Details

Keywords: Sean Silverthorne

06 Apr 2016
What Do You Think?

As Tim Cook, How Would You Tackle Apple's Next Challenge?

waste of time... Offer an annual $10 million award to the next solution and the hackers will be working for Apple.” There was other advice for Tim Cook. Much of it concerned the potential loss of attention to what Apple’s users really... View Details

Keywords: by James Heskett; Computer

16 May 2012
Research & Ideas

Can Decades of Military Overspending be Fixed?

delivering goods and services at or below contracted costs. Prospects for obtaining future contracts should be closely linked to performance on existing contracts. New contract forms; better planning,... View Details

Keywords: by J. Ronald Fox; Service

01 Sep 2011
News

Water for Life

attractiveness of a well-structured public-private partnership framework for water distribution in Metro Manila, encouraged us to make this investment. In the process, we were able to change a public utility delivery system that was stuck... View Details

Keywords: Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services

11 Jul 2012
Research & Ideas

The Future of Boards

that realm," he says. Lorsch is the Louis Kirstein Professor of Human Relations at HBS, where he has taught and researched for over 47 years. He is the author of many articles View Details

Keywords: by Julia Hanna

11 Oct 2017
Research & Ideas

The House Wants to Squelch Voices of ‘Small’ Shareholders. Research Shows Those Voices Matter.

Source: iStock In June 2017, the US House of Representatives passed the Financial CHOICE Act, a 589-page bill designed to repeal many of the regulations in the Dodd-Frank Wall Street Reform and Consumer... View Details

Keywords: by Carmen Nobel

06 Apr 2020
Research & Ideas

Where Do Workers Go When the Robots Arrive?

according to the research. One reason might be that costs are lower for companies that moved production offshore, and the resulting, more efficient firms developed higher-skilled service work, like View Details

Keywords: by Rachel Layne; Manufacturing

02 Feb 2004
Research & Ideas

Where Does Apple Go From Here?

Apple Computer knows how to make headlines. The company is celebrating the 20th anniversary of the Macintosh and is enjoying the fruits of its launch into the digital entertainment business. In its December... View Details

Keywords: by Sean Silverthorne

29 Sep 2008
Research & Ideas

Financial Crisis Caution Urged by Faculty Panel

Liquidity Dean Jay Light began his introductory remarks by characterizing the crisis and collapse of housing prices as a test that has exposed how fragile the recently evolved U.S. financial system is.... View Details

Keywords: by Martha Lagace; Financial Services

01 Dec 2021
What Do You Think?

How Will the Metaverse Affect Productivity?

dominant logic and power of the most influential culture traits, the more we can design an operating climate which through leadership and managerial View Details

Keywords: by James Heskett

01 Jun 2016
News

Imagine an Economy Without Wall Street

Photography by Bryce Vickmark In a recent opinion piece in the Wall Street Journal, HBS Dean Nitin Nohria made a strong statement in defense of Wall Street and the financial system. Recalling his youth in India, Nohria View Details

Keywords: Wall Street; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments

23 Apr 2020
Research & Ideas

This Crisis Loan Program Preserved Jobs—and Made Money

As the US Congress prepares to replenish its Paycheck Protection Program for small businesses, questions still linger: Do guaranteed loans for small businesses work in the long term? Who wins? Employees? Businesses? Taxpayers? The answer appears to be yes for all... View Details

Keywords: by Rachel Layne; Financial Services

05 Dec 2011
Research & Ideas

It’s Alive! Business Scholars Turn to Experimental Research

makers." One indicator that experimental research is hot: business is booming at Harvard Business School's Computer Lab for Experimental Research (CLER), which manages a pool of paid human participants and... View Details