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  • All HBS Web  (1,865)
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  • 05 Nov 2007
  • Research & Ideas

The Changing Face of American Innovation

innovation.” Since 2000, however, the contributions of Chinese scientists have leveled off, while Indian contributions showed a slight decline. This may be raising a red flag about America's capability to innovate in the future. Says... View Details
Keywords: by Sarah Jane Gilbert; Technology
  • 20 Mar 2007
  • First Look

First Look: March 20, 2007

capabilities approach and postulates that "legal astuteness"—defined here as the ability of the top management team to communicate effectively with counsel and to work together to solve complex problems—is a valuable dynamic... View Details
Keywords: Martha Lagace
  • 30 Apr 2001
  • Research & Ideas

New Paths to Success in Asia

what doesn't. China knows it has a huge price advantage in terms of production capability if it can make the Internet work to its advantage to market goods to the West. American managers are still reeling from last year's wild dot-com... View Details
Keywords: by Alejandro Reyes & Deborah Blagg
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

having more responsibility in the work place, and feeling capable of dealing with a broad range of issues." Turnover is lower when staff levels are greater. Turnover is also lower when employees are not answering the phone... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 09 Sep 2008
  • First Look

First Look: September 9, 2008

future existed. It seemed odd to Mustafa that finding a financial partner capable of providing tens, even hundreds of millions of dollars to reshape an industry was proving to be remarkably easy, while finding a single individual View Details
Keywords: Sean Silverthorne
  • 26 Mar 2014
  • Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

productivity implications from increased information technology. "We often look at systems on the basis of their technical capability, the fact that they can store this many records or process that many requests in this period of time. But when we ask how that... View Details
Keywords: by Dina Gerdeman; Health
  • 06 May 2002
  • Research & Ideas

A Toolkit for Customer Innovation

debugged. These save customers from having to reinvent the wheel. Instead, people can focus their efforts on the truly novel elements of their design. Fourth, tool kits must contain information about the capabilities and limitations of... View Details
Keywords: by Stefan Thomke & Eric Von Hippel
  • 16 May 2016
  • HBS Case

Food Safety Economics: The Cost of a Sick Customer

the production process, it’s no longer separate unto itself,” Quelch says. “That’s another reason you have to be ultra-careful and get your food safety testing capability in line with the risk associated with your supply chain because,... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • 17 Mar 2011
  • Research & Ideas

Harvard Business School Faculty Comment on Crisis in Japan

capabilities set a favorable foundation for the economic growth miracle the country experienced after World War II. If history is any guide, Japan should make a full recovery from the devastating effects of the recent earthquake and... View Details
Keywords: Re: Multiple Faculty
  • 20 Apr 2010
  • First Look

First Look: April 20

created in-house labs capable of first-rate basic scientific research. In recent decades, however, the connection between science and business has begun to change in important ways. While the corporate lab declined, new... View Details
Keywords: Martha Lagace
  • 14 Apr 2009
  • First Look

First Look: April 14, 2009

firm's capabilities to the client's needs. GEPs must be able to simultaneously manage a larger number of tasks, often under great time pressure. This case describes how a very effective GEP-Miles Everson, who was named one of the top 25... View Details
Keywords: Martha Lagace
  • 19 Jul 2004
  • Research & Ideas

Why Innovations Sit on the Shelf

the issues that will guarantee overall success. Leaders must ask themselves, "Do we have a coherent and distinctive innovation strategy that key managers believe in? Do we have the capabilities to execute? Is our leadership... View Details
Keywords: by Michael Beer, Russell Eisenstat & Derek Schrader
  • 05 Feb 2008
  • First Look

First Look: February 5, 2008

http://www.hbs.edu/research/pdf/08-030.pdf Laws vs. Contracts: Legal Origins, Shareholder Protections, and Ownership Concentration in Brazil, 1890-1950 Author:Aldo Musacchio Abstract The early development of large multidivisional corporations in Latin America required... View Details
Keywords: Martha Lagace
  • 17 Sep 2007
  • Research & Ideas

Broadband: Remaking the Advertising Industry

is the capability to show full motion video, which some people will find compelling. This is going to be an increasing part of the advertising world, but it's still a pretty small percentage. Beyond search advertising, marketers are using... View Details
Keywords: by Julia Hanna; Advertising; Media & Broadcasting; Publishing
  • 30 Apr 2001
  • Research & Ideas

Entering the Age of Alliances

other chemical companies and government actors into the alliance in order to bring in more capabilities and resources and expand job placement opportunities. Similarly, MCI WorldCom, a major communications technology company, has... View Details
Keywords: by James Austin
  • 18 Feb 2013
  • Research & Ideas

Breaking Through a Growth Stall

costs and profit margins; initial sales also influence the venture's trajectory of organizational skills because firms develop capabilities and routines in interactions with customers. There is also an opportunity cost: money, time, and... View Details
Keywords: by Sean Silverthorne
  • 30 Aug 2011
  • First Look

First Look: August 30

in NHW, raised profit margins, continued strong growth, and differentiated the firm. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/311119-PDF-ENG Procter & Gamble: Marketing Capabilities Rebecca M. Henderson and Ryan... View Details
Keywords: Sean Silverthorne
  • 07 Nov 2006
  • First Look

First Look: November 7, 2006

http://www.isc.hbs.edu/pdf/2006GLW_ch3.pdf A Portfolio Approach to Sales Authors:Das Narayandas and Robert C. Dudley Periodical:Harvard Business Review 84, nos. 7/8 (July 2006) Abstract Vendors that match specific sales capabilities to... View Details
Keywords: Sean Silverthorne
  • 23 May 2017
  • First Look

First Look at New Ideas and Research: May 23, 2017

openness-extroversion dyads perform substantially better—having both a higher pool of novel information and better recombinative capability with the team. We discuss implications for future research on the individual and social... View Details
Keywords: Carmen Nobel
  • 16 May 2017
  • First Look

First Look at New Ideas and Research, May 16

phone orders, much could be done by revenue diversification; the company simply had too much valuable data to be ignored. What should the company do to take advantage of its data analysis capabilities and the new technologies on the... View Details
Keywords: Re: Multiple Faculty
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