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  • 2010
  • Working Paper

The Mirroring Hypothesis: Theory, Evidence and Exceptions

By: Carliss Y. Baldwin
The mirroring hypothesis predicts that the organizational patterns of a development project (e.g. communication links, geographic collocation, team and firm co-membership) will correspond to the technical patterns of dependency in the system under development. Scholars... View Details
Keywords: Infrastructure; Product Design; Organizational Design; Practice; Groups and Teams; Social and Collaborative Networks; Information Technology
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  • 2013
  • Working Paper

Bank Failures and Output During the Great Depression

By: Jeffrey Miron and Natalia Rigol
In response to the Financial Crisis of 2008, macroeconomic policymakers employed a range of tools designed to prevent failures of large, complex financial institutions (“banks”). The Treasury and the Fed justified these actions by arguing that bank failures exacerbate... View Details
Keywords: History; Policy; Financial Crisis; Financial Institutions; Failure
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  • 13 Feb 2006
  • Research & Ideas

When Gender Changes the Negotiation

The last few months have been trying for Maureen Park, the managing director of a small portfolio management firm. The firm's parent company, a... View Details
Keywords: by Dina W. Pradel, Hannah Riley Bowles & Kathleen L. McGinn
  • March 2021
  • Article

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
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  • 11 May 2020
  • Working Paper Summaries

Targeting High Ability Entrepreneurs Using Community Information: Mechanism Design in the Field

Keywords: by Reshmaan Hussam, Natalia Rigol, and Benjamin N. Roth
  • February 2011
  • Case

oDesk: Changing How the World Works

By: Boris Groysberg, David A. Thomas and Jennifer M. Tydlaska
It is 2010, and Gary Swart, CEO of oDesk, is contemplating the next steps for his organization. Founded in 2004 in California, oDesk operates an online marketplace which matches Employers with Contractors. oDesk provides fact-based information on Contractors, including... View Details
Keywords: Recruitment; Leadership; Growth and Development Strategy; Digital Platforms; Marketplace Matching; Corporate Strategy; Internet and the Web; Consulting Industry
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  • 22 Feb 2010
  • Research & Ideas

Manager Visibility No Guarantee of Fixing Problems

encountering. Drawn from the health-care industry, the research is based on a sample of 69 randomly selected hospitals, 20 View Details
Keywords: by Julia Hanna; Health
  • 06 Sep 2004
  • Research & Ideas

The Innovator’s Battle Plan

turnover or asset utilization tends to be higher. Disruptive innovations tend to be off-the-shelf products, in which the customer turns either to a group of specialist firms or to themselves to provide... View Details
Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth
  • August 2017
  • Article

Teaching Versus Living: Managerial Decision Making in the Gray

By: Eugene F. Soltes
Preparing students for the consequential ethical decisions that they will face in their careers is among the most difficult tasks of management education. I describe some of these challenges based on my book Why They Do It: Inside the Mind of the White-Collar... View Details
Keywords: Ethics; Organizational Culture; Business Education
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  • 13 Feb 2012
  • Research & Ideas

The Case Against Racial Colorblindness

hired to watch videos of the sessions on mute, rating the perceived friendliness of the white participants View Details
Keywords: by Carmen Nobel
  • May 2021
  • Article

Choice Architecture in Physician–patient Communication: A Mixed-methods Assessment of Physicians' Competency

By: J. Hart, K. Yadav, S. Szymanski, A. Summer, A. Tannenbaum, J. Zlatev, D. Daniels and S.D. Halpern
Background: Clinicians’ use of choice architecture, or how they present options, systematically influences the choices made by patients and their surrogate decision makers. However, clinicians may incompletely understand this influence.... View Details
Keywords: Choice Architecture; Health Care and Treatment; Interpersonal Communication; Decision Choices and Conditions; Competency and Skills
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  • March 2002 (Revised July 2004)
  • Case

RWE and the Proposal for a German Electricity Regulator

In April 2001, Dietmar Kuhnt, CEO of the German energy giant RWE, had to make a decision that would affect his company's future. Profits in the electricity sector depended heavily on regulatory rules that influenced industry structure and pricing. RWE had emerged... View Details
Keywords: Energy Generation; Governance Compliance; Business Strategy; Energy Industry; Germany
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  • 15 Mar 2022
  • News

How a Ukrainian Economist Is Fighting the Russians

  • January 2022
  • Case

SpartanNash Company: The Amazon Warrants (A)

By: Benjamin C. Esty, E. Scott Mayfield and Daniel Fisher
As of 12/31/21, Amazon held $22 billion of equity and warrants in related companies. In fact, it often requests a free grant of warrants when it enters into a new commercial agreement with a supplier. Over the past 20 years, Amazon has gotten warrants in almost 20... View Details
Keywords: Valuation; Value Creation; Consumer Behavior; Negotiation; Distribution; Ownership; Partners and Partnerships; Business Strategy; Equity; Distribution Industry; Food and Beverage Industry; United States
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  • 2023
  • Working Paper

The Subjective Expected Utility Approach and a Framework for Defining Project Risk in Terms of Novelty and Feasibility—A Response to Franzoni and Stephan (2023), ‘Uncertainty and Risk-Taking in Science’

By: Jacqueline N. Lane
In their Discussion Paper, Franzoni and Stephan (F&S, 2023) discuss the shortcomings of existing peer review models in shaping the funding of risky science. Their discussion offers a conceptual framework for incorporating risk into peer review models of research... View Details
Keywords: Risk and Uncertainty; Research; Resource Allocation; Perception
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    How the Best Chief Data Officers Create Value

    Despite the rapidly increasing prominence of data and analytics functions, the majority of chief data officers (CDOs) fail to value and price the business outcomes created by their data and analytics capabilities. It comes as no surprise then that many CDOs fall... View Details
    • 2010
    • Working Paper

    Do Bonuses Enhance Sales Productivity? A Dynamic Structural Analysis of Bonus-Based Compensation Plans

    By: Doug J. Chung, Thomas J. Steenburgh and K. Sudhir
    We estimate a dynamic structural model of sales force response to a bonus based compensation plan. The paper has two main methodological innovations: First, we implement empirically the method proposed by Arcidiacono and Miller (2010) to accommodate unobserved latent... View Details
    Keywords: Compensation and Benefits; Performance Productivity; Mathematical Methods; Salesforce Management; Motivation and Incentives
    Related
    • September 2016 (Revised March 2018)
    • Case

    Qalaa Holdings and the Egyptian Refining Company

    By: Victoria Ivashina and Marc Homsy
    This case follows Qalaa Holdings, a successful Egypt-based private equity firm, and gives insight into the types of investments it pursued, its growth over time, and the limited partner base it had at hand. It also allows students to consider and debate whether the... View Details
    Keywords: Africa; Structuring And Financing Large Projects; Private Equity; Infrastructure; Project Finance; Emerging Markets; Financial Services Industry; Egypt; Africa
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    • August 2009 (Revised January 2012)
    • Case

    Pandora: Royalties Kill the Web Radio Star? (A)

    By: Robert C. Pozen and Alex Curtis Rosenfeld
    Joe Kennedy, president and CEO of Pandora, one of the largest and most popular web (Internet) radio broadcasters, had just received bad news. The Copyright Royalty Board (CRB) had announced its decision to increase the royalties required to be paid by the web radio... View Details
    Keywords: Profit; Governing Rules, Regulations, and Reforms; Copyright; Laws and Statutes; Rights; Internet and the Web; Media and Broadcasting Industry
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    • 02 Aug 2020
    • What Do You Think?

    Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

    people who will be hired into other organizations based on their skills, successes, and advocacy of experimentation. How will their attitudes play in organizations where intuition is still honored and View Details
    Keywords: by James Heskett; Technology