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Show Results For
- All HBS Web
(1,509)
- News (235)
- Research (1,170)
- Events (2)
- Multimedia (6)
- Faculty Publications (432)
- 03 Jan 2017
- First Look
January 3, 2017
Performance Goals and Incentives This module explains how managers use performance goals and incentives to ensure that employee actions align with the strategy of the... View Details
Keywords: Carmen Nobel
- 02 Feb 2007
- What Do You Think?
Is There Too Little “Know Why” In Business?
personal, employee-centric terms . There are no purposeful organizations—only purposeful people." Bern Lefson commented, "The 'why' is important but how that is defined varies by employee ." As usual, many more questions... View Details
Keywords: by Jim Heskett
- Web
Online Transforming Customer Experiences Course | HBS Online
Analyze employee journeys to enhance service experiences 5-6 hrs Module 2 Elevate Define a performance death spiral, learn how to motivate service excellence by elevating your employees, and navigate between... View Details
- 01 Dec 2010
- News
Faculty Books
critical performance variables are we tracking? What strategic boundaries have we set? How are we generating creative tension? How committed should our employees be to helping each other? And what strategic... View Details
- 23 Sep 2021
- News
Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies
October 11 event will be in English. Interested alumni can register here. Alumni Pro-Bono Service Lifts Black-Owned Enterprises In an effort to maximize its community impact, the HBS African-American Alumni Association (HBSAAA) recently launched the Opportunity and... View Details
Keywords: Margie Kelley
- 04 Oct 2004
- Research & Ideas
Start to Measure Your E-commerce Success
payoffs of e-commerce operational and capital investments are necessary to demonstrate the value creation of e-commerce initiatives and to obtain additional resources for critical e-commerce projects. The measures are essential to monitor the key View Details
Keywords: by Marc J. Epstein
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Breakthrough Service is Different.” What is your definition of breakthrough service, and why is it different? Sasser: Breakthrough services are those that provide extraordinary results and a high-quality experience for customers and View Details
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
Best Employees Many companies hand out awards such as "employee of the month," but do they work to motivate performance? Not really, says Ian Larkin. In fact, they may turn off your best employees... View Details
Keywords: by Staff
- Web
Working at Harvard Business School | Employment
work. Employees have the opportunity to join a variety of affinity groups and connect with others who share similar ethnicities, interest, experiences, and characteristics. Community Celebrations Every year, in the spirit of giving... View Details
- 01 Dec 2020
- News
Invest in the New Abnormal
current drought of in-person events. Be human. “Firms that connect emotionally with customers and employees are expected to perform better than firms that just connect physically.” Dettol soap’s... View Details
- 10 Jun 2002
- Research & Ideas
Disruption: The Art of Framing
required by that framing. We don't pretend to have all the answers to this vexing problem, but examining what sets the winners apart does offer some provisional lessons. Separate for better performance. Across the newspaper industry, high View Details
Keywords: by Clark Gilbert & Joseph L. Bower
- 21 May 2013
- First Look
First Look: May 21
Bonuses Increase Employee Satisfaction and Team Performance By: Anik, Lalin, Lara B. Aknin, Michael I. Norton, Elizabeth W. Dunn, and Jordi Quoidbach Abstract—In two field studies, we explore the impact of... View Details
Keywords: Sean Silverthorne
- 01 Oct 1999
- News
Culture Clash: Exploring Cross Cultural Conflicts in Business
course-development project in 1997. Writing cases on firms in China, Japan, Thailand, Argentina, Nigeria, and Russia, she focused on businesses indigenous to each culture as well as multinationals moving between cultures. She chose companies that aspire to excellence... View Details
Keywords: Judith A. Ross
- 02 Aug 2021
- What Do You Think?
Can Companies with Remote Management Succeed?
(Image credit: iStockphoto/SDI Productions) Despite reams of material written about remote work in recent months, we know very little about the impact of remote management on performance. Perhaps it’s too soon. Until we can assess longer-term View Details
Keywords: by James Heskett
- 05 Mar 2008
- What Do You Think?
Where Will Management Innovation Take Us?
extraordinary amount of information at all levels and devote a great deal of resources to making sure that all employees are connected. All "herald a future in which the work of managers is performed... View Details
Keywords: by Jim Heskett
- 01 Jun 2020
- News
Inside Out
Healthy Buildings: How Indoor Spaces Drive Performance and Creativity Healthy Buildings: How Indoor Spaces Drive Performance and Creativity Senior Lecturer John Macomber grew up working for the George B.H.... View Details
- Web
Access & Use Baker Library | Baker Library
loan to eligible Harvard ID holders. Please visit the Harvard Library Borrowing page for more information on borrowing policies & procedures. Harvard Library: Borrow, Renew & Return Library Materials Proxy Accounts Faculty may sponsor up to three individuals to View Details
- 01 Sep 2008
- News
Faculty Books
Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier idea of a service-profit chain improving performance to... View Details
- 28 Oct 2013
- Research & Ideas
Responsible Leadership in an Unforgiving World
members of a team. Finally, because intense performance pressure and complexity can lead to ethical and legal violations, leaders have to draw bright lines and let employees know they crossing them will... View Details
Keywords: by Michael Blanding
- 10 Jun 2015
- Research & Ideas
The Transparency Revolution in Corporate Reporting
the group of elite firms, you need to be a responsible actor. Q: What kinds of things should investors look to leverage from this study? What are the key performance indicators (KPIs) to pay attention to? A: KPIs are the Holy Grail. Since... View Details
Keywords: Re: George Serafeim