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Show Results For
- All HBS Web
(1,560)
- People (1)
- News (277)
- Research (1,042)
- Events (2)
- Multimedia (10)
- Faculty Publications (799)
- July 2005 (Revised March 2007)
- Case
Kansai Digital Phone: Zutto, Gaining Japanese Loyalty
By: Francisco de Asis Martinez-Jerez and James Robert Dillon
Ted Katagi, marketing strategy manager of Kansai Digital Phone (KDP), utilizes customer lifetime value as a key metric to prioritize initiatives in an emergency plan to turn around the company. KDP is a regional phone company in Japan with less than stellar... View Details
Keywords: Customer Relationship Management; Customer Value and Value Chain; Customer Satisfaction; Electronics Industry; Electronics Industry; Japan; United States
Martinez-Jerez, Francisco de Asis, and James Robert Dillon. "Kansai Digital Phone: Zutto, Gaining Japanese Loyalty." Harvard Business School Case 106-006, July 2005. (Revised March 2007.)
- March 2003 (Revised August 2005)
- Case
Making SMaL Big: SMaL Camera Technologies
By: Clayton M. Christensen and Scott Duncan Anthony
SMaL Camera Technologies CEO Maurizio Arienzo was trying to decide what market opportunities SMaL should target. The company had developed a revolutionary imaging technology that powered small digital still and video cameras. Its first-generation product--a kit to... View Details
Keywords: Product Development; Decision Making; Disruptive Innovation; Market Entry and Exit; Electronics Industry; Electronics Industry; Massachusetts
Christensen, Clayton M., and Scott Duncan Anthony. "Making SMaL Big: SMaL Camera Technologies." Harvard Business School Case 603-116, March 2003. (Revised August 2005.)
- March 1992 (Revised May 1992)
- Teaching Note
Skunkworks at Digital Equipment Corp.: The Tale of XCON, Teaching Note
- September 1976 (Revised July 1995)
- Case
Texas Instruments: Time Products Division
Outlines the components of Texas Instruments' low-cost digital watch. Focus is on getting the assembly line running smoothly and efficiently in order to meet production cost and delivery requirements. View Details
Keywords: Cost; Production; Service Delivery; Performance Efficiency; Electronics Industry; Electronics Industry
Wheelwright, Steven C. "Texas Instruments: Time Products Division." Harvard Business School Case 677-043, September 1976. (Revised July 1995.)
- June 1992 (Revised May 1996)
- Case
Xerox Corp.: Leadership Through Quality (C)
Reveals the course of action that Xerox took after discovering that its Leadership Through Quality program had not met all expectations. Reinforces the message that change is an ongoing and continuous effort, and that companies never achieve all of their change goals. View Details
Jick, Todd D. "Xerox Corp.: Leadership Through Quality (C)." Harvard Business School Case 492-046, June 1992. (Revised May 1996.)
- March 1991 (Revised July 1993)
- Case
Kyocera Corp.
By: John P. Kotter
Examines the three factors critical to this company's remarkable success in the high tech field. The first factor is the founder, Dr. Inamori's powerful leadership. The second is the strong corporate culture or philosophy of the firm. The third element in Kyocera's... View Details
Keywords: Customer Relationship Management; Information Infrastructure; Leadership Style; Management Systems; Management Style; Organizational Culture; Practice; Profit; Planning; Electronics Industry; Electronics Industry
Kotter, John P. "Kyocera Corp." Harvard Business School Case 491-078, March 1991. (Revised July 1993.)
- April 1987
- Case
Bob Galvin and Motorola, Inc. (C)
Describes the implementation of the "organization effectiveness" process which was designed to make major changes in two major divisions at Motorola. The reactions and actions of each division are described in some detail, as well as the initial results. View Details
Jick, Todd D., and Mary C. Gentile. "Bob Galvin and Motorola, Inc. (C)." Harvard Business School Case 487-064, April 1987.
- June 1991 (Revised December 1995)
- Teaching Note
Cooper Industries' Corporate Strategy (A) and (B), Teaching Note
By: David J. Collis
Teaching Note for (9-391-095) and (9-795-154). View Details
- 19 Nov 2010
- Research & Ideas
The Landscape of Integrated Reporting: An E-Book
Editor's note: Harvard Business School in mid-October played host to the 2010 Workshop on Integrated Reporting: Frameworks and Action Plan. Under direction of conference organizer Robert G. Eccles, participants recently published an View Details
- 01 Jun 1997
- News
HBS Alumni Association Board of Directors: President's Report
end, the School has started several new outreach initiatives, beginning with an effort to supply more information about the Alumni Association, the activities of the 110 worldwide HBS clubs, and the HBS Global Electronic Network to MBA... View Details
- 01 Dec 2000
- News
Core Values Keep Airline Flying High
asking how much we can pay employees rather than how little we can pay," stated Southwest's VP and general counsel Jim Parker. As for the changes that technology brings, Southwest has one foot in the future and the other in the past. In addition to its pathbreaking use... View Details
- 01 Jun 2002
- News
Steven Murch: Philanthropist-in-Training
I've always loved to build things,” Murch remarks. “It's refreshing, especially after years of e-mail, meetings, and working on electronic stuff. High technology is so ephemeral. For all you know, what you work on today is going to be... View Details
- 01 Jun 2014
- News
Feedback
success is a little understated because he achieved these honors against a growing tide of electronic media that is moving strongly against print subscription. Competition thrills us, and I suspect Frank will embrace the technology that... View Details
- 01 Jun 1999
- News
Where Main Street Meets Wall Street
consumer. In all these sectors of the industry, Tufano and the others agree, an increasingly important force is entering into the mix: the Internet. The Electronic Brokerage Still riding a "second burst" during the extended 1980s -1990s... View Details
Keywords: Garry Emmons
- 29 Sep 2003
- Research & Ideas
Pride Goeth Before a Profit
there are some managers who don't want to take the time to fill out a simple form," he says, "but it really doesn't take that much effort." The electronic reports get to customers up to two weeks faster and save Aetna... View Details
Keywords: by Theodore Kinni
- 02 Apr 2008
- Research & Ideas
Four Companies that Conquered America
maker earned a break when it managed to get a Best Buy buyer to take one of its vacuum cleaners home to test. The buyer was impressed. Fortunately for Dyson, Best Buy became the first U.S. retailer to stock Dyson vacuum cleaners—other U.S. retailers invariably follow... View Details
Keywords: by John Quelch
- 27 Jun 2019
- Blog Post
Dance to the Music: How Noa Torok Found Her Dream Job at SoundCloud
Noa says, “it was electronic music – techno is my passion!” But how would she connect the dots between her enthusiasm for music and her business ambitions? Noa’s advisor suggested she review the websites of large VC firms to see if they... View Details
Keywords: Entertainment / Media / Sports
- Profile
Joseph Blair
on traditional energy, particularly on the intersection of energy and politics.” In his FIELD 2 project in Chennai, India, Joe and his teammates “worked on Microsoft’s brick-and-mortar retail concept for India. We ran focus groups, visited competing View Details
- 01 Jun 2002
- News
In VMI Partnerships, the Devil is in the Data
other words, if a retailer only gives the manufacturer warehouse stock information rather than actual sales data, or if the data is sent by fax instead of electronic transfer (which can be more efficiently verified), VMI may not pay off.... View Details
Keywords: Laura Singleton (MBA 1988)