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  • December 2015
  • Article

Task Shifting in Surgery: Lessons from an Indian Heart Hospital

By: Budhaditya Gupta, Robert S. Huckman and Tarun Khanna
We present a case study that illustrates task shifting, the transfer of activities from senior to junior colleagues, in the context of cardiac surgery at the Narayana Health City Cardiac Hospital (NH) in India. The case discusses the factors driving the adoption of... View Details
Keywords: Service Delivery; Rank and Position; Health Care and Treatment; Health Industry; India
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  • March 2000
  • Case

Medscape

By: Richard M.J. Bohmer and Lisa Shapiro Strovink
Medscape is a health care Web site that focuses on delivering high-quality information to health providers and consumers. This case describes Medscape's formation and business model and asks, How is this model unique and is it sustainable? View Details
Keywords: Business Model; Customer Focus and Relationships; Service Delivery; Web Sites; Information Industry
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  • Web

MOC Network - Institute For Strategy And Competitiveness

Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network MOC Network The MOC Affiliate... View Details
  • Web

Beverly Fu | MBA

origins of tech, and I have come to realize that impact and scale is best achieved when both worlds are seamlessly integrated. Professional goals: Data science has such a powerful role to play in making the delivery of healthcare more... View Details
  • Web

Women, Work, and the “M” Word - Blog: Health Supplement

Practitioners Topics Topics Biotech/pharma Care Delivery Clinical Trials Digital Health Global Health Health Care Entrepreneurship Health Care Innovation Health Care Investment Health Care at HBS Insurance/payor Medical... View Details
  • Profile

Jason Flood

up-close experience of the United States’ health care system. “There were mind-boggling inefficiencies both in terms of delivery and coordination,” Jason says. “We had multiple doctors who failed to communicate to each other and ordered... View Details
Keywords: Healthcare/Biotech; Tech
  • 01 Sep 2014
  • News

Making a Statement

Getting Behind Health Care Andrew M. Paul (MBA 1983) sees a powerful connection between the business side of health care and the benefits of better service delivery to patients. “By investing in companies committed to innovation, you can... View Details
  • Web

Neil Band | MBA

delivery for my senior thesis. Formative experience at the intersection of technology and business: At Kensho, an AI/ML fintech company, I learned that the greatest discoveries of this century will be due to unprecedented scale of... View Details
  • December 2015
  • Case

IDEO: Human-Centered Service Design

By: Ryan W. Buell and Andrew Otazo
The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape,... View Details
Keywords: Design Thinking; Innovation; Service Management; Service; Design; Service Delivery; Innovation and Management; Entertainment and Recreation Industry; Peru
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  • Profile

Jason Sanders

to extend our influence beyond individual departments to improve the overall delivery of care at the institutional and even regional levels." For Jason, that meant complementing his MD with an MBA at Harvard Business School, and... View Details
  • Web

Providing Scholarships for Impact on a Sector | Social Enterprise | Harvard Business School

sector. In addition, their shared experience has enhanced their collaboration and commitment to driving broader sector reform. They are the leading advocates for the once-in-a-generation changes occurring in the delivery and funding of... View Details
  • Web

Patients - Institute For Strategy And Competitiveness

Employers Suppliers Policymakers Patients Patients Consumers, as health plan subscribers and patients, should be the ultimate beneficiaries of a value-based health care delivery system. They can and should act as catalysts for change —but... View Details
  • Article

Health Care Providers Need a Value Management Office

By: Robert S. Kaplan, Catherine H. MacLean, Alexander Dresner, Derek A. Haas and Thomas W. Feeley
Many health care organizations are striving to implement a value agenda that delivers better patient outcomes at lower cost, medical condition by medical condition. To accelerate the dissemination and adoption of the value agenda, across many more medical conditions,... View Details
Keywords: Service Delivery; Value; Health Care and Treatment; Health Industry
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  • October 26, 2015
  • Article

Measuring and Communicating Health Care Value with Charts

By: Robert S. Kaplan, Robin P. Blackstone, Derek A. Haas and Nikhil G. Thaker
The goal of a health care system should be to deliver the most value to patients: the outcomes achieved for treating a medical condition relative to the costs incurred over a complete care cycle. We have found that a radar (spider web) chart is an effective means to... View Details
Keywords: Service Delivery; Value; Health Care and Treatment; Health Industry
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  • March 2001 (Revised June 2002)
  • Background Note

E-Commerce in Latin America

By: Lynda M. Applegate, Luiz Felipe Monteiro and Meredith Collura
Examines the vast potential offered by e-commerce in Latin America. Addresses both B2B and B2C e-commerce, as well as the specific economic, cultural, and technological barriers for doing business online in the region. View Details
Keywords: Trade; Entrepreneurship; Market Transactions; Service Delivery; Online Technology; Latin America
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  • November 2001 (Revised January 2002)
  • Case

OSI Group

By: Ray A. Goldberg and Hal Hogan
Discusses the challenges facing a global food service supplier and the company's ability to partner with major customers, such as McDonald's. View Details
Keywords: Problems and Challenges; Food; Globalization; Service Delivery; Partners and Partnerships; Service Operations; Customers
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  • Web

IT Strategy: HBS IT Website Provides Easier Access to News and Support | Information Technology

engaging. In tandem, the IT Service Delivery team led an effort to build a new support portal to improve access to help information, support details, and service statuses. The teams ensured integration of the two sites was as seamless as... View Details
  • 29 Jun 2022
  • Blog Post

Harvard Business School Announces the 2022-2023 Blavatnik Fellows

consultant at Deloitte. Ilana earned a BS in nursing from the University of Pennsylvania and an MBA from HBS. Hunter Goble (MBA 2022) is the co-founder and CEO of Transcera, a biotech startup harnessing the biology of sphingolipids to enable oral View Details
  • Web

Approaching Business with an Artistic Eye - Global Activities 2020

Satchu‐Burgstone Prize, which was split equally between the two winners, helped Darza fund marketing initiatives beyond its base in Lebanon, including Qatar and Kuwait, and expand its delivery coverage. After graduating in May, Halwani... View Details
  • 01 Jun 2014
  • News

Feedback

success is a little understated because he achieved these honors against a growing tide of electronic media that is moving strongly against print subscription. Competition thrills us, and I suspect Frank will embrace the technology that furthers his values and carries... View Details