Trusts - Publications - Faculty & Research

04 Feb 2014
What Do You Think?

Has Listening Become a Lost Art?

kinds of questions designed to elicit useful information. At the same time, according to Schein, the mere act of asking, if done sincerely, requires that the questioner make himself temporarily vulnerable to the person being questioned. This in turn, builds View Details

Keywords: by James Heskett

12 Oct 2022
Research & Ideas

When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb

income for many people. During 2021, as travel resumed, Airbnb hosts collectively earned $34 billion across 6 million active listings. One possible reason that Airbnb prominently features the names and faces of hosts on its site is to engender View Details

Keywords: by Pamela Reynolds; Technology; Travel

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

from Latin America, Africa, Turkey, and South Asia exuded this idea of stability, which assured employees, partners, customers, and everyone else. “After the crisis of 2009, the orders increased and our growth rate over the following five years is 21 percent per year.... View Details

Keywords: by Sean Silverthorne

15 Jul 2019
Book

Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence

by asymmetric information—in other words, managers have a lot of information, and investors don’t know if they can trust them. We’re all engaged in a large information game where agents don’t always do what their principals want them to.... View Details

Keywords: by Dina Gerdeman

23 Mar 2023
Blog Post

Arla Foods: How Sustainable Can A Dairy Company Be?

them the credibility and the know-how to encourage similar shifts among their suppliers. At the end of their value chain, Arla also considered how their operational sustainability initiatives earned them the credibility and trust with... View Details

Portrait Project

Milly Wang

challenging moments. Even the smallest gestures can have a meaningful daily impact. Instead of discovering anything big and spectacular in space, I want to become someone who others can turn to for comfort and reassurance, who can be View Details

16 Apr 2020
Research & Ideas

Has COVID-19 Broken the Global Value Chain?

specialized global value chain GVC represents a "trade fragility" and that the paradigm behind the GVC needs to be re-assessed. Production networks shall become more diversified, rather than clustered. Also, the network should rely on View Details

Keywords: by Sean Silverthorne

09 Dec 2013
Research & Ideas

Cultural Disharmony Undermines Workplace Creativity

In today's global work environment, it's a given that companies need culturally diverse teams to succeed. Both scientific studies and common sense tell us that having people with different viewpoints onboard increases the creativity that teams will employ in solving... View Details

Keywords: by Michael Blanding

September–October 2023
Article

What Does 'Stakeholder Capitalism' Mean to You?: A Guide to the Four Main Types

By: Lynn S. Paine

Business leaders are being urged to adopt a multistakeholder approach to governance in place of the shareholder-centered approach that has guided their work for several decades. But through hundreds of interviews with directors, executives, investors, governance... View Details

Keywords: Stakeholder Capitalism; Corporate Governance; Business and Shareholder Relations; Business and Stakeholder Relations; Organizational Structure; Trust

Citation

Find at Harvard

Register to Read

11 Apr 2024
News

Mission Control

or the confidence, depending on how you want to look at it, to trust that and bet truly my life on it. And that's what I did. I predicted where capabilities will be, and then I used my consulting and my HBS background to say okay, we... View Details

23 May 2023
Research & Ideas

Lessons on Life, Graffiti, and Value: 'It's in That Darkness That You Can Actually Develop and Evolve'

name is REVOK. “James would often have an outrageous means of approaching the situation that didn’t immediately seem obvious and sometimes you thought was a little bit crazy,” said Williams, now a Detroit-based painter. “But based on past experiences with him and this... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

Web

Electricity - Business & Environment

Senior Lecturer, Harvard Business School Gina Hall HBS MBA 1986, Investment Director, The Carbon Trust “I’m slowing climate change by harnessing the power of financial institutions to make a positive impact through directing investment... View Details

21 Sep 2023
Blog Post

Hands-on Learning About Global Markets

ambassador program through trusted word-of-mouth channels (senior influencers on social media, and WhatsApp and community groups). For Laryea, who has worked around the world, the biggest takeaway was the importance of refining one’s... View Details

June 2009 (Revised February 2010)
Case

Cirque du Soleil -- The High-Wire Act of Building Sustainable Partnerships

By: Ramon Casadesus-Masanell and Maxime Aucoin

The case describes the history and business model of Cirque du Soleil (CdS). The case allows for a rich discussion and analysis of Cirque du Soleil's business model with an emphasis on how it interacts with that of MGM Mirage. Le Cirque and MGM's business models... View Details

Keywords: Business Model; Investment; Profit; Globalized Markets and Industries; Growth and Development Strategy; Market Entry and Exit; Partners and Partnerships; Trust; Entertainment and Recreation Industry

Citation

Educators

Purchase

Web

Courses by Faculty Unit - Course Catalog

Q3 1.5 Willy Shih Spring 2026 Q4 1.5 Building Trusted Organizations Sandra Sucher Fall 2025 Q2 1.5 Business at the Base of the Pyramid (also listed under Entrepreneurial Management) Benjamin N. Roth Natalia Rigol Spring 2026 Q3Q4 3.0 The... View Details

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

leaders manage these conversations effectively. Drawing on our insights and those of others, we offer this guide to help leaders have the kinds of discussions we need to be having right now. The four I’s of conversational leadership The book Talk, Inc.: How View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

11 Feb 2020
Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

and understand the input needed and the internal workflow used by businesses in order to trust AI’s judgments and validate results. Organizational shift: Towards a more open and experimental culture. ML/AI engineers are still a novelty in... View Details

Keywords: by Rocio Wu

29 Jan 2021
Op-Ed

How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics

UK’s National Health Service improved influenza vaccine adoption by employing medical professionals in its media efforts." Doctors, nurses, and medical professionals are also opinion leaders because patients trust their health care... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

mutual trust that the rep establishes with others in the company. Further, the effects of successful talent management seem to be cumulative: good people learn from each other. Again, this is especially true in sales, where modeling... View Details

Keywords: by Kristen Senz

16 May 2005
Research & Ideas

Nonprofit Networking: The New Way to Grow

organization and, even more importantly, a stronger ability to deliver on the mission. What Networks Are And How They Work Trust forms the core of a network, she said. Among academic researchers, the word network refers to a set of actors... View Details

Keywords: by Martha Lagace

Publications