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Show Results For
- All HBS Web
(2,137)
- People (7)
- News (610)
- Research (1,146)
- Events (1)
- Multimedia (4)
- Faculty Publications (531)
- 01 Jun 1997
- News
New Releases
managerial formula. His book is designed to help managers understand that distinction and show them how to adapt and respond accordingly. The Service Profit Chain by James L. Heskett, W. Earl Sasser, Jr.,... View Details
- 23 Oct 2019
- News
Negotiators Share Lessons from High-Stakes Global Diplomacy
Madeleine Albright was interviewed for the American Secretaries of State Project, a collaboration among faculty members at HBS, Harvard Kennedy School, and Harvard Law School designed to extract lessons in negotiation and diplomacy for... View Details
Keywords: University Collaborations
- Web
Site Credits - A Chronicle of the China Trade
Mahoney Melissa Murphy Christine Riggle Editing: Julia Collins Catalog Design: Eleanor Bradshaw, EB Fine Design Exhibition Design: Chris Danemayer, proun Design Website Design/Production: Aaron Carmisciano,... View Details
- Web
IT Strategy: The Future of the Web at HBS | Information Technology
using an outdated, highly customized platform. Web publishing often requires coding skills, and as a result, many web content update requests go through IT Web Services for execution, creating a bottleneck. There can be gaps between... View Details
- 01 Dec 2013
- News
Joining Together for HBS
Innovation Lab, the MBA FIELD course, the W50 Summit, and HBX, the School's emerging online learning platform. We recently designated our gift to the HBS Fund for Leadership and Innovation because the fund is View Details
- 28 May 2019
- News
The Physical Campus in a Virtual World
that make up our campus are more than just physical structures. They are carefully designed spaces that allow us to create transformational educational experiences—structures that are as important to our work as an acoustically inviting... View Details
Keywords: Nitin Nohria
- Career Coach
Wendi Zhang
designing the evolution of their career and life. Wendi works full-time in Silicon Valley at Egon Zehnder, which she joined in January 2024. Immediately before her current role, she served as the VP of Business Development and Operations... View Details
Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)
- 01 Mar 2004
- News
Alumni Bookshelf
The Big Book of New Design Ideas edited by David E. Carter (OPM 26, 1998) (Harper Design International) In his 100th book, Carter, an expert on logo design and corporate... View Details
- Web
Strategic Plan | Information Technology
enable the HBS community to make a difference in teaching, learning, research, administration, and engagement. 2. Design Sustainable Technology Architecture We ensure that the right approach is applied for selecting or developing... View Details
- May 2003 (Revised May 2004)
- Case
Submarino.com (B)
By: Lynda M. Applegate and Luiz Felipe Monteiro
Supplements the (A) case. View Details
Keywords: Organizational Design; Globalized Firms and Management; Management Skills; Growth Management; Web Services Industry; Web Services Industry; Brazil; Argentina; Mexico; Spain; Portugal
Applegate, Lynda M., and Luiz Felipe Monteiro. "Submarino.com (B)." Harvard Business School Case 803-012, May 2003. (Revised May 2004.)
- Web
Site Credits - Edwin H. Land & Polaroid | Harvard Business School
Team Debra Cuoco Candace Kang Lisa Clark Erin Murphy Elena Bulat Editing Julia Collins Sarah D. Westwood Catalog Design Eleanor Bradshaw, EB Fine Design Exhibition Design Chris... View Details
- 01 Jun 2014
- News
Executive Action
office and dining facilities, and classrooms, is the result of a $40 million gift from the Dr. James Si-Cheng Chao and Family Foundation. The new building is being designed by architectural firm Goody Clancy and will stand where Kresge... View Details
- Career Coach
Ron Peracchio
Ron (MBA, Boston College '89) has over 22 years of experience counseling MBA students on a full range of career topics. He has worked at HBS for over 17 years in MBA Program Administration, the Business & Environment Initiative, Student & Academic View Details
- May 2017
- Supplement
Betfair (B)
By: Ramon Casadesus-Masanell, John Heilbron and Neil Campbell
Buoyed by success in the market for gambling contracts, Betfair attempts to enter the market for financial products using its exchange model. View Details
Keywords: Betfair; Exchange; Business Model; Betting; Leisure Industry; Market Design; Digital Platforms; Diversification; Financial Services Industry; Financial Services Industry; Europe
Casadesus-Masanell, Ramon, John Heilbron, and Neil Campbell. "Betfair (B)." Harvard Business School Supplement 717-517, May 2017.
- Web
Online Transforming Customer Experiences Course | HBS Online
Overview Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Design a defined, service-driven value proposition Understand sustainable pricing, the service-profit chain, and customer journeys Motivate employees to deliver... View Details
- June 2020
- Supplement
RBC: Transforming Transformation (B)
By: Ethan Bernstein, Francesca Gino and Aldo Sesia
In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details
Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Financial Services Industry; Financial Services Industry; Canada
Bernstein, Ethan, Francesca Gino, and Aldo Sesia. "RBC: Transforming Transformation (B)." Harvard Business School Supplement 920-045, June 2020.
- 01 Sep 2009
- News
Ready for Launch
A daily apartment cleaning service (Fresh Maid). An organizer of one-day extreme endurance events for men (Tough Mudder). A market-based solution to increase the milk production of cattle in rural India (Doodh Bhandar). These are just a... View Details
- 03 Apr 2019
- Book
Fintech's Game-Changing Opportunities for Small Business
Artificial intelligence, machine learning, and big data will transform financial services and small-business lending long before they impact driverless cars, predicts Harvard Business School Senior Fellow Karen G. Mills. “As we speak,... View Details
- October 2018 (Revised April 2019)
- Teaching Note
Kids & Company: Entering the U.S.
By: Boris Groysberg and Matthew G. Preble
Teaching Note for HBS No. 418-011. View Details
Keywords: Child Care; Childcare; Day Care; Daycare; Strategy; Growth Management; Business Strategy; Competitive Advantage; Expansion; Leadership; Product Marketing; Brands and Branding; Service Delivery; Service Operations; Product Design; Product Development; Selection and Staffing; Customer Focus and Relationships; United States; Canada
- 06 Dec 2012
- News
New Thinking on Healthcare Reform
Tim Brown, president and CEO of the design firm IDEO. Christensen then drew a parallel between the evolution of the computer industry and what is slowly taking place in healthcare. Initially, people had to take their problems to the sites... View Details