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  • All HBS Web  (2,251)
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    • News  (603)
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    • Events  (34)
    • Multimedia  (16)
  • Faculty Publications  (152)
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  • 16 May 2011
  • Research & Ideas

What Loyalty? High-End Customers are First to Flee

competition." But as new research from Harvard Business School demonstrates, the customers you think are your best and most loyal are likely to be the first to cast you aside when a challenger to your service superiority barges into... View Details
Keywords: by Julia Hanna
  • 24 Jul 2006
  • Research & Ideas

How Kayak Users Built a New Industry

and the sport of rodeo kayaking quickly emerged from the rapids. Harvard Business School professor Carliss Baldwin and her colleagues Christoph Hienerth and Eric von Hippel were drawn to the sport as well, but not to get their feet wet.... View Details
Keywords: by Sean Silverthorne; Entertainment & Recreation
  • 04 Apr 2019
  • Cold Call Podcast

Can Mark Zuckerberg Rebuild Trust in Facebook?

to grow this advertising model in ways that have exceeded anyone's expectation. And just think about it, there are 7.5 billion people on the planet and a third of them [have used]on Facebook? I mean, wow, this is crazy. Kenny: What were... View Details
Keywords: Re: Andi Wang
  • 30 Nov 2011
  • Research & Ideas

Only Capitalists Can Save Capitalism

officials, government regulators, and tent city activists. But there is one group of citizens with the power to make a difference: business leaders themselves, say Harvard Business School Professors Joseph L. Bower, Herman B. "Dutch"... View Details
Keywords: by Maggie Starvish
  • 12 Nov 2018
  • Research & Ideas

'Always On' Isn't Always Best for Team Decision-Making

Improve Collective Intelligence, written by Ethan Bernstein, the Edward W. Conard Associate Professor of Business Administration at Harvard Business School; Jesse Shore, assistant professor at Boston University’s Questrom School of... View Details
Keywords: by Roberta Holland
  • 12 May 2008
  • Research & Ideas

Accounting Information as Political Currency

Corporate donations to political campaigns reveal a lot about mutual back-scratching in the political and business arenas. Now new research from Harvard Business School reveals that corporate giving may consist of more than monetary... View Details
Keywords: by Martha Lagace
  • 06 Sep 2011
  • Research & Ideas

The Power of Leadership Groups for Staying on Track

Author's Note: Why Leaders Lose Their Way, my article in the June 6, 2011, edition of Harvard Business School Working Knowledge, generated a large number of very thoughtful and profound comments. The following article proposes an antidote... View Details
Keywords: by Bill George
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

Timothy Clark. Oxford University Press, forthcoming. Abstract This chapter presents a model of the way in which consulting and other professional-service firms organize themselves and grow. We will argue that the fundamental... View Details
Keywords: Sean Silverthorne
  • 02 Feb 2004
  • Research & Ideas

Mapping Your Corporate Strategy

model of the Balanced Scorecard, and they link it with the time-based dynamics of strategy in their latest book, Strategy Maps: Converting Intangible Assets into Tangible Outcomes (Harvard Business School... View Details
Keywords: by Martha Lagace
  • 21 Feb 2012
  • Research & Ideas

Leadership Program for Women Targets Subtle Promotion Biases

organization, but was far from broken. "Women's progress has really leveled off, and has been stuck for at least 10 years," says Robin J. Ely, the Warren Alpert Professor of Business Administration at Harvard Business School and... View Details
Keywords: by Maggie Starvish
  • 10 Apr 2006
  • Research & Ideas

Lessons from the Browser Wars

on every PC shipped in the late 1990s? Researchers line up on both sides of the argument. A recent working paper by Harvard Business School professor Pai-Ling Yin and Stanford professor Timothy F. Bresnahan offers an answer. Looking at... View Details
Keywords: by Sara Grant; Computer; Consumer Products; Technology
  • 28 Feb 2005
  • Research & Ideas

How to Harness Auction Fever

Want to create a high-profit auction? One strategy is to create "auction fever" around your sale by generating lots of hype, having strict rather than flexible deadlines at the end of auctions, and making sure winners and losers are visible to participants,... View Details
Keywords: by Manda Salls; Web Services; Technology
  • 21 May 2014
  • Lessons from the Classroom

CORe: HBS Powers Up Online Program on Business Fundamentals

As a Harvard Business School professor for 20 years, V.G. Narayanan has significant experience using the School's pioneering case method to teach business concepts—introducing a real-world management problem, and then using the Socratic... View Details
Keywords: by Michael Blanding; Education
  • 24 Oct 2012
  • Research & Ideas

Want People to Save More? Send a Text

that if she lost her job, she couldn't pay her children's school fees or pay for a doctor," says Pomeranz, an assistant professor in entrepreneurial management at Harvard Business School. “How can we understand what projects work to... View Details
Keywords: by Kim Girard
  • 08 Sep 2003
  • Research & Ideas

A Bold Proposal for Investment Reform

For companies to redeem credibility with investors, argue Harvard Business School professors Paul Healy and Krishna Palepu, "fundamental and even radical reforms must be made to the way America's markets process the flows of... View Details
Keywords: by Ann Cullen; Financial Services
  • 12 Jan 2010
  • First Look

First Look: Jan. 12

http://cb.hbsp.harvard.edu/cb/product/809009-PDF-ENG Red Tomato: Keeping It Local Jose Alvarez, Mary Shelman, and Laura WinigHarvard Business School Case 510-023 This case describes the operating model and... View Details
Keywords: Martha Lagace
  • 05 May 2015
  • First Look

First Look: May 5

multiple needs not only possible, but profitable. We conclude by emphasizing the role of business schools in socializing business leaders and how these schools, by incorporating a more stakeholder-centric approach in their curricula,... View Details
Keywords: Carmen Nobel
  • 13 Feb 2006
  • Research & Ideas

The Hidden Market for Babies

"It is difficult to conceive of a child as commerce," writes Harvard Business School professor Debora L. Spar in her new book, The Baby Business: How Money, Science, and Politics Drive the Commerce of Conception. In fact, baby... View Details
Keywords: by Manda Salls; Biotechnology; Health; Technology
  • 05 May 2003
  • Research & Ideas

Sharing the Responsibility of Corporate Governance

Harvard Business School professor Constance Bagley studies the intersection of business and law, and is interested in how companies can use legal resources as a competitive asset. In this interview, Bagley discusses ways businesses can... View Details
Keywords: by Carla Tishler
  • 23 Mar 2015
  • Research & Ideas

It’s Called ‘Price Coherence,’ and It’s Surprisingly Bad for Consumers

attract desirable customers. "On the face of it, price coherence seems good for consumers because they get a benefit for choosing the intermediary, and they pay no additional fee," says Benjamin G. Edelman, an associate professor at Harvard Business View Details
Keywords: by Carmen Nobel; Retail; Air Transportation; Food & Beverage; Entertainment & Recreation
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