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  • 01 Aug 2018
  • What Do You Think?

Are Free Trade and Free Markets Quaint Ideas From the Past?

AvigatorPhotographer Are Free Trade Notions Repeatedly Victim to Short-Term Thinking? Free trade and free markets are concepts to which many of us, given our training in economics, aspire. But they inevitably fall victim to the varied and... View Details
Keywords: by James Heskett
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

the city of Boston, Massachusetts, show that revealing the “submerged state”—ensuring that citizens can see the often-hidden work that government performs—enhances both perceptions View Details
Keywords: Sean Silverthorne
  • March–April 2021
  • Article

Network-biased Technical Change: How Information Management Tools Overcome Some Biases but Exacerbate Others.

By: Gerald C. Kane and Lynn Wu
Organizations have long sought to improve employee performance by managing knowledge more effectively. In this paper, we test whether the adoption of digital tools for expertise search and access within an organization, often referred to as a support to an... View Details
Keywords: Digital Tools; Social Media; Social Networks; Transactive Memory Systems; Augmented Intelligence; Artificial Intelligence; Social and Collaborative Networks; Gender; Equality and Inequality; Technology Adoption; Knowledge Management; Performance Improvement; Power and Influence; Organizational Change and Adaptation
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  • 23 Nov 1999
  • Research & Ideas

Bringing the Environment Down to Earth

Treating environmental issues as business problems sounds straightforward, but it's not easy. The following assumptions, all of which are common in business thinking, make it difficult to reframe the issues. Environmental problems are,... View Details
Keywords: by Forest Reinhardt
  • 05 Jul 2017
  • What Do You Think?

Can Innovation Save Us From Ourselves?

Summing Up Do We Need to Give More Attention to the Dark Side of Innovation? Innovation may be able to help us deal with problems such as famine, pollution, and even global warming. But unless it can prove to be just as effective in combating destructive human traits... View Details
Keywords: by James Heskett; Technology
  • June 2023
  • Article

Are You Listening to Me? The Negative Link between Extraversion and Perceived Listening

By: Francis J Flynn, Hanne Collins and Julian Zlatev
Extraverts are often characterized as highly social individuals who are highly invested in their interpersonal interactions. We propose that extraverts' interaction partners hold a different view-that extraverts are highly social, but not highly invested. Across six... View Details
Keywords: Extraversion; Listening; Self-monitoring; Sociability; Interaction; Interpersonal Communication; Perception
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  • 14 Aug 2007
  • First Look

First Look: August 14, 2007

Beers at the Millennium Harvard Business School Case 706-518 At the time of the millennium, diamond demand was threatened by an increasing awareness among jewelry customers that diamond production and trading in some countries was being... View Details
Keywords: Martha Lagace
  • 23 Mar 2020
  • Research & Ideas

Product Disasters Can Be Fertile Ground for Innovation

to answer: Would negative publicity from the accident affect future innovation in that segment of the medical device industry? Would people’s perception of safety issues reduce... View Details
Keywords: by Michael Blanding; Health; Medical Devices & Supplies
  • 23 Nov 2010
  • First Look

First Look: November 23

credit because they have been taught that access to credit is welfare promoting. This perception emerged from a historical coalition between commercial banks and NGOs that promoted credit as the solution to a range View Details
Keywords: Sean Silverthorne
  • January 19, 2021
  • Article

How to Be a 'Glass-Shattering' Organization

By: Colleen Ammerman and Boris Groysberg
Advancing gender equality is certainly desirable, but may not seem vital during this turbulent time — yet that assumption couldn’t be further from the truth. In fact, losing sight of gender equity right now is likely to put you at a real disadvantage when the pandemic... View Details
Keywords: Gender Equity; Gender Inclusivity; Gender; Equality and Inequality; Organizational Change and Adaptation
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  • 20 Jul 2016
  • Research & Ideas

Airplane Design Brings Out the Class Warfare in Us All

that inequality affects the psyche of both haves and have-nots. For those with lower status, perceptions of their socioeconomic standing can have... View Details
Keywords: by Dina Gerdeman; Air Transportation; Sports; Travel
  • 21 May 2007
  • Research & Ideas

Fixing the Marketing-CEO Disconnect

aren't very helpful. Indeed, popular metrics such as customer satisfaction, acquisition, and retention have turned out to be very poor indicators of customers' true perceptions or the success View Details
Keywords: by Sean Silverthorne
  • 14 Nov 2007
  • First Look

First Look: November 14, 2007

sufficiently broad to fulfill its mission or, on the contrary, whether it needed to be narrowed in order to eliminate organizational challenges and external perceptions of conflicts View Details
Keywords: Martha Lagace
  • 28 Feb 2012
  • First Look

First Look: Feb. 28

political and economic elite help explain the low achievement levels of these four countries and the incredible amount of heterogeneity within each of them. Download the paper:... View Details
Keywords: Sean Silverthorne
  • 03 May 2016
  • First Look

First Look, May 3, 2016

employee perceptions of employment security. In particular, we exploit exogenous state-level changes in unemployment insurance benefits and test for partial unwinding of prior... View Details
Keywords: Sean Silverthorne
  • 14 Nov 2012
  • Research & Ideas

New Agenda for Corporate Accountability Reporting

business is to increase its profits," outlined in a New York Times Magazine article in 1970, many advocates of current practice question whether it's even proper to venture outside the price system. This is the widespread View Details
Keywords: by Martha Lagace; Accounting; Energy; Utilities
  • 29 Oct 2020
  • Research & Ideas

The COVID Gender Gap: Why Fewer Women Are Dying

people's perceptions over time." Survey respondents also answered questions about how much they agreed with a variety of restrictive public policy measures, including closing schools, shutting down... View Details
Keywords: by Dina Gerdeman; Health
  • 28 Jun 2016
  • First Look

June 28, 2016

raise funds from outside investors. The relationship appears not to be causal but instead driven by selection effects across heterogeneous teams with varying degrees of inequality aversion. Publisher's link:... View Details
Keywords: Sean Silverthorne
  • August 2022
  • Case

Atlanta Ransomware Attack (A)

By: Amit Goldenberg and Julian Zlatev
This case describes the March 2018 Ransomware attack on the information technology (IT) systems of the city of Atlanta and the response by Mayor Keisha Lance Bottoms and her administration. The case includes a brief background on Bottoms and her young administration at... View Details
Keywords: Crime and Corruption; Decision Making; Cost vs Benefits; Decision Choices and Conditions; Decisions; Ethics; Values and Beliefs; Government and Politics; Government Administration; Information Technology; Cybersecurity; Information Management; Leadership; Management; Crisis Management; Management Teams; Negotiation; Risk and Uncertainty; Social Psychology; Perception; Personal Characteristics; Perspective; Power and Influence; Society; Public Administration Industry; United States; Georgia (state, US); Atlanta
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  • 19 Mar 2019
  • First Look

New Research and Ideas, March 19, 2019

https://www.hbs.edu/faculty/Pages/item.aspx?num=55865 in press Behavioural Public Policy Invisible Inequality Leads to Punishing the Poor and Rewarding the Rich By: Hauser, Oliver P., Gordon T. Kraft-Todd, David Rand, Martin A. Nowak, and... View Details
Keywords: Dina Gerdeman

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