Publications

March 2004 (Revised July 2004)
Case

UCB: Managing Information for Globalization and Innovation (A) (Abridged)

By: F. Warren McFarlan and Brian DeLacey

A medium-size European manufacturer of pharmaceuticals and chemicals faces a number of information strategy issues. The case focuses on the issues of coordinating international IT activities and day-to-day operations as well as balancing the company's IT applications... View Details

Keywords: Innovation and Invention; Information Technology; Operations; System; Corporate Strategy; Investment Portfolio; Globalization; Information Technology Industry; Information Technology Industry; Brussels

August 2016 (Revised June 2017)
Supplement

InsideSales.com (B)

By: Frank V. Cespedes

Keywords: Business Organization; Customer Relationship Management; Marketing Strategy; Organizational Design; Salesforce Management; Talent; Talent Management; Sales; Growth and Development; Organizational Change and Adaptation; Entrepreneurship; Technology Industry; United States

26 Feb 2019
First Look

New Research and Ideas, February 26, 2019

organizational mechanisms can help: guardrails that protect the weaker of the two goals, dynamic decision-making that treats high-level goals as sacrosanct but tactical decisions as provisional, and leaders... View Details

Keywords: Dina Gerdeman

13 Feb 2018
First Look

New Research and Ideas, February 13, 2018

Managing Errors in Organizations The Strategic Imperative of Psychological Safety and Organizational Error Management By: Edmondson, Amy C., and Paul Verdin Abstract—Despite... View Details

Keywords: Sean Silverthorne

10 Dec 2001
Research & Ideas

Governance in India and Around the Globe

Indian software maker Infosys specifically, and other Indian firms more generally.We document the under-studied effect that global product and labor markets can play in the convergence of corporate... View Details

Keywords: by Tarun Khanna & Krishna Palepu; Technology

09 Oct 2018
First Look

New Research and Ideas, October 9, 2018

research to understand when and for whom cash and non-cash rewards increase intrinsic motivation, organizational commitment, and optimal... View Details

Keywords: Dina Gerdeman

09 Apr 2019
News

Ray Dalio: Why and How Capitalism Needs to Be Reformed

“pose an existential risk for the US.” Addressing why capitalism isn’t working, Dalio notes that the system now operates “in a way in which people and companies find it profitable to have policies View Details

Keywords: capitalism

February 2014 (Revised January 2024)
Case

Go Mobile: Aligning District Managers and Store Teams

By: Tatiana Sandino

Indian cell phone retailer Go Mobile had implemented high-powered incentives to motivate its store employees to behave as owners and provide exceptional service. As the company scaled up, it faced multiple challenges in building a layer of district managers that were... View Details

Keywords: Employee Relationship Management; Mobile and Wireless Technology; Growth Management; Organizational Design; Salesforce Management; Motivation and Incentives; Management Practices and Processes; Telecommunications Industry; India

10 Jul 2018
First Look

New Research and Ideas, July 10, 2018

In this article Gompers and Kovvali describe the research and provide recommendations for reaping the business benefits of diversity. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54692... View Details

Keywords: Dina Gerdeman

04 Mar 2010
Working Paper Summaries

The Determinants of Individual Performance and Collective Value in Private-Collective Software Innovation

Keywords: by Ned Gulley & Karim R. Lakhani; Video Game; Web Services

29 May 2018
First Look

New Research and Ideas, May 29, 2018

hyper-connected global economy—ongoing recovery from the global financial crisis, the rise of emerging economies, deeper cross-border integration, technological change, and growing wealth View Details

Keywords: Dina Gerdeman

01 Dec 2008
News

The CEO and the Functions of Leadership

are performed to a high standard. There is a vast literature on the choices, structures, and supporting systems involved in modern management, including strategy, organization structure, planning View Details

June 1992 (Revised March 2006)
Case

Concordia Casting Company

By: F. Warren McFarlan

Describes five years of development in a centralized data processing activity serving a highly decentralized corporation. Data processing manager discovers that a major software system conversion is a full year behind schedule, and subsequently makes several managerial... View Details

Keywords: Analytics and Data Science; Applications and Software; System; Information Technology; Change Management; Organizational Change and Adaptation; Leadership Style; Leading Change; Human Resources; Conflict and Resolution; Supply Chain Management; Accounting; Auto Industry