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  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

a company’s ability to scale, linkage between growth and cash flows, as well the organizational impact of high growth. Rajesh Yabaji, Chanakya Hridaya, and B. Ramasubramaniam (Subbu) came together to create... View Details
Keywords: Sean Silverthorne
  • 14 Aug 2018
  • First Look

First Look at New Research and Ideas, August 14, 2018

forthcoming Hoboken, NJ: John Wiley & Sons The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth By: Edmondson, Amy C. Abstract—The Fearless Organization offers practical... View Details
Keywords: by Sean Silverthorne
  • January 2013
  • Case

Zappos.com 2009: Clothing, Customer Service, and Company Culture (MM)

By: Frances X. Frei and Robin J. Ely
On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft-line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies.... View Details
Keywords: Customer Relationship Management; Internet and the Web; Mergers and Acquisitions; Organizational Culture; Growth and Development Strategy; Apparel and Accessories Industry; Retail Industry
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  • 12 Jul 2016
  • First Look

July 12, 2016

Schreger Abstract—Government forecasts of GDP growth and budget balances are generally more over optimistic than private sector forecasts. When official forecasts are especially optimistic relative to private forecasts ex ante, they are... View Details
Keywords: Sean Silverthorne
  • 08 Apr 2014
  • First Look

First Look: April 8

pursuing growth strategies in adjacent markets or new geographies should consider how similar the needs of new customers are to those of existing customers. Offering complements also allows incumbents to reach additional customer groups.... View Details
Keywords: Sean Silverthorne
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson Abstract—To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational... View Details
Keywords: Dina Gerdeman
  • June 2010 (Revised November 2011)
  • Case

Zensar: The Future of Vision Communities (A)

By: David A. Garvin and Rachna Tahilyani
Zensar is a rapidly growing, mid-sized Indian IT services company with a collaborative management philosophy and innovative HR policies. One of its practices, Vision Communities, is an inclusive forum for innovation and strategy formulation. As the company grows,... View Details
Keywords: Human Resources; Collaborative Innovation and Invention; Leadership Style; Growth and Development Strategy; Management Practices and Processes; Organizational Culture; Cooperation; Information Technology Industry; India
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  • 29 Jan 2008
  • First Look

First Look: January 29, 2008

and team learning, in organizational behavior, and technology and innovation to offer insights for research on new product development teams. Building on prior work, we summarize the organizational benefits... View Details
Keywords: Martha Lagace
  • 06 Feb 2018
  • First Look

First Look at New Research and Ideas: February 6, 2018

how the composition of patenting teams relates to both the scope of their patent applications and the speed of their patent approvals by examining the main effects of team members’ intra-organizational diversity (based on affiliations with formal View Details
  • 10 Apr 2012
  • First Look

First Look: April 10

absent from the largest retail markets. Moreover, every retailer that has ventured overseas has failed as often as it has succeeded. On average, the extent of internationalization doesn't have a significant effect on either retailers' revenue View Details
Keywords: Carmen Nobel
  • 05 Mar 2013
  • First Look

First Look: March 5

  PublicationsHow to Identify the Best Customers for Your Business Authors:Cespedes, Frank V., James P. Dougherty, and Ben S. Skinner III Publication:MIT Sloan Management Review Abstract How can businesses achieve profitable growth so... View Details
Keywords: Sean Silverthorne
  • March 1999
  • Case

MotivAction plc (A)

By: William J. Bruns Jr.
The owner/manager of MotivAction is developing a package of incentives and bonuses that he hopes will stimulate sales growth, encourage development of new autonomous teams, and increase profitability. If they are adopted, these new incentives will replace others... View Details
Keywords: Employee Relationship Management; Compensation and Benefits; Motivation and Incentives; Performance Improvement; Growth and Development Strategy; Decisions; Profit; Organizational Culture
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  • July 2003 (Revised August 2003)
  • Case

Global Healthcare Exchange

By: Lynda M. Applegate and Jamie Ladge
Founded in March 2000 at the height of the dot-com bubble, Global Healthcare Exchange (GHX) was one of 90 online marketplaces in the health care industry. The company's founders were among the largest suppliers in the industry, including Johnson & Johnson, GE Medical,... View Details
Keywords: Mergers and Acquisitions; Entrepreneurship; Price; Leadership; Growth and Development Strategy; Supply and Industry; Organizational Design; Expansion; Internet and the Web; Valuation; Health Industry
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  • 25 Oct 2004
  • Research & Ideas

Planning for Surprises

illusions and overcommitment, as well as the tendency to stick with the status quo and to discount the future. Organizational vulnerabilities arise because of structural barriers to the effective collection, processing, and dissemination... View Details
Keywords: by Martha Lagace
  • November 2008
  • Case

Malaysia Airlines (A)

In the first six weeks on the job, the new CEO of Malaysia Airlines (MAS) has developed an ambitious turnaround plan, including aggressive job cuts and route eliminations, but MAS's largest shareholder, Khazanah Nacional, the sovereign wealth fund, is tasked with... View Details
Keywords: Restructuring; Economic Growth; Investment Funds; Sovereign Finance; Organizational Change and Adaptation; Business and Government Relations; Business and Shareholder Relations; Air Transportation Industry; Malaysia
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  • 23 Oct 2007
  • First Look

First Look: October 23, 2007

Abstract We study the interplay of inequality and trust in a dynamic game, where trust increases efficiency and thus allows higher growth of the experimental economy in the future. We find that trust is initially high in a treatment... View Details
Keywords: Sean Silverthorne
  • June 1983
  • Background Note

Note on the Paper Machinery Industry

By: Christopher A. Bartlett
Describes the major structural changes taking place in the paper industry in the 1970s: major oil and pulp price increases, pollution legislation, a shift in industry development from OECD countries to LDCs and NICs and the technological revolution in paper making.... View Details
Keywords: Engineering; Price; Global Strategy; Growth and Development; Industry Structures; Organizational Change and Adaptation; Pollutants; Competition; Pulp and Paper Industry
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  • 22 Jan 2013
  • First Look

First Look: Jan. 22

Publication:Academy of Management Annals Abstract The concept of imprinting has attracted considerable interest in numerous fields-including organizational ecology, institutional theory, network analysis, and career research-and has been... View Details
Keywords: Sean Silverthorne
  • 13 Nov 2018
  • First Look

New Research and Ideas, November 13, 2018

their investments in compliance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55233 forthcoming Organization Science Who Loses When a Team Wins? Better Performance Increases Racial Bias By: Zhang, Letian Abstract—Although it is well known that... View Details
Keywords: Dina Gerdeman
  • 28 Jan 2002
  • Research & Ideas

Read All About It! Newspapers Lose Web War

people who can see beyond the core business and help you identify the emerging new markets. Structure helps with this, but even if you create organizational autonomy, but then rely 100 percent on managers steeped in the old business, you... View Details
Keywords: by Sean Silverthorne; Entertainment & Recreation; Information; Publishing