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  • February 2018
  • Supplement

Qualtrics (B)

By: Doug J. Chung and James M. Lattin
Qualtrics was an online survey research platform and since the beginning, the company had relied entirely on an inside sales model—sales done remotely without face-to-face contact with clients. The low-cost inside sales model, along with an emphasis on a strong sales... View Details
Keywords: Inside Sales Model; Sales; Strategy; Growth and Development Strategy; Organizational Change and Adaptation
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  • July 1997
  • Case

Earle Palmer Brown (A)

The CEO of one of the top 25 advertising agencies confronts major changes in the marketplace. He chooses to reengineer the firm. View Details
Keywords: Organizational Change and Adaptation; Business or Company Management; Industry Growth; Advertising Industry
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  • February 1980 (Revised June 1984)
  • Case

Quaker Steel and Alloy Corp.

By: John J. Gabarro
Lower middle-level manager is faced with the need to bring about a change in the call patterns of the sales force selling her product. Based on an earlier case by P.R. Lawrence. View Details
Keywords: Change; Managerial Roles; Organizational Culture; Salesforce Management; Steel Industry
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  • 29 Aug 2017
  • First Look

First Look at New Research and Ideas, August 29

context of a family-owned Vietnamese restaurant, it examines the operational changes associated with transitioning ownership from the founder to his son, including formalizing equity stakes and internal processes, establishing a clear... View Details
Keywords: Sean Silverthorne
  • 05 Jul 2023
  • HBS Case

What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment

Because change is the only constant, leadership is never one-size-fits-all. Different challenges require different leadership styles. A recent note from Harvard Business School suggests that an organization’s success rides on the ability... View Details
Keywords: by Ben Rand
  • Program

Behavioral Economics—Virtual

value for your customers Improve decision-making and performance across your organization Enhance organizational performance by using "choice architecture" to alter the context in which employees make decisions Facilitate rapid cycles of... View Details
  • February 2021
  • Case

Enterprise Agility at Komerční Banka

By: Euvin Naidoo, Suraj Srinivasan and Sarah Gulick
In 2017, Jan Juchelka, the new CEO of Komerční Banka, identified the need for the bank to start an enterprise wide agile transformation. He started by working to create a sense of urgency to kick-start a process to enable the level of service delivery to customers he... View Details
Keywords: Agile; Agility; Transformation; Organizational Structure; Business Headquarters; Management Analysis, Tools, and Techniques; Management Systems; Banking Industry; Czech Republic
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  • 25 Jan 2022
  • Research & Ideas

More Proof That Money Can Buy Happiness (or a Life with Less Stress)

happiness that money can bring, I think we are missing something,” says Jachimowicz, an assistant professor of business administration in the Organizational Behavior Unit at HBS. “We also need to think about all of the worries that it can... View Details
Keywords: by Michael Blanding
  • July 2021
  • Teaching Note

Digital Transformation 2.0: CEO Elie Girard at Atos

By: Tsedal Neeley
Teaching Note for HBS Case No. 421-024. Elie Girard has taken the helm as CEO of multinational IT giant Atos to lead the company into the next era of digital transformation. Noticing that customers’ digital needs were evolving to become even more specialized and global... View Details
Keywords: Restructuring; Leading Change; Mergers and Acquisitions; Environmental Sustainability; Organizational Change and Adaptation; Digital Transformation; Information Technology Industry
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  • 20 Nov 2014
  • Working Paper Summaries

Entrepreneurship and Business Groups: An Evolutionary Perspective on the Growth of the Koç Group in Turkey

Keywords: by Asli M. Coplan & Geoffrey Jones
  • 10 Jan 2012
  • Working Paper Summaries

The Evolving Basis for Legitimacy of the World Trade Organization: Dispute Settlement and the Rebalancing of Global Interests

Keywords: by Arthur Daemmrich
  • 14 Jun 2023
  • Research & Ideas

Four Steps to Building the Psychological Safety That High-Performing Teams Need

If there’s no bad news, remind yourself: It’s not that it’s not there. It’s that you’re not hearing about it,” Edmondson says. You Might Also Like: How to Learn from the Big Mistake You Almost Make This Workplace Certification Made Already Safe Companies Even Safer To... View Details
Keywords: by Kara Baskin
  • January 1988
  • Supplement

Philips/Interview with Cor J. Van Der Klugt, President and Professors Aguilar and Yoshino, Video

By: Francis Aguilar
Cor Van Der Klugt answers questions concerning his experience over 1 1/2 years as president in attempting to change Philips organization and culture in accordance with its newly focused strategy and his outlook for the future. View Details
Keywords: Managerial Roles; Organizational Culture; Organizational Change and Adaptation; Strategy
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  • February 2010 (Revised January 2014)
  • Supplement

CommonAngels (B)

By: Lynda M. Applegate and Kaitlyn Simpson
This case discusses changes in CommonAngels' investment model and organization between 2005 and 2009. View Details
Keywords: Business Model; Entrepreneurship; Venture Capital; Investment; Organizational Structure; Social and Collaborative Networks; Financial Services Industry
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  • Program

Senior Executive Program—Africa

to lead effectively and help your organization achieve ambitious goals. Design an effective strategy for business growth in an African context—within your country or across borders Differentiate your offerings and deliver more value to customers Implement View Details

    Jan W. Rivkin

    Jan W. Rivkin is a Professor in the Strategy Unit at Harvard Business School. In the past, he has served as Faculty Chair of the MBA Program, Senior Associate Dean for Research, and head of the Strategy Unit. His research, course development, and teaching focus on... View Details

    Keywords: airline; computer; internet; music; transportation
    • January 2022
    • Teaching Plan

    Just Arrived: Integrating Refugees in Sweden

    By: Brian Trelstad and Emilie Billaud
    Teaching Plan for HBS Case No. 321-040. Just Arrived is an online platform that matches newly-arrived immigrants in Sweden with employment opportunities. As one of several for-profit and non-profit start-ups in Europe that is looking to address the refugee crisis, the... View Details
    Keywords: Immigration; Refugees; Employment; Integration; Business Model; Social Entrepreneurship; Growth and Development Strategy; Employment Industry; Sweden; Italy; Germany
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    • May 2016
    • Article

    'Both/And' Leadership

    By: Wendy K. Smith, Marianne Lewis and Michael Tushman
    Leaders face a multitude of strategic paradoxes—contradictory pressures that are too often viewed as "either/or" choices. There are innovation paradoxes, in which the pursuit of new offerings and processes conflicts with the mandate to sustain the tried and... View Details
    Keywords: Conflict of Interests; Goals and Objectives; Business Processes
    Related
    • October 2001 (Revised May 2002)
    • Case

    Proteome Systems Limited

    A Sydney-based biotechnology company is attempting to enter the fast-growing proteomics area. This case highlights choices in business design and changes in these over time. Also addresses issues in geographic location. View Details
    Keywords: Organizational Change and Adaptation; Geographic Location; Market Entry and Exit; Biotechnology Industry; Sydney
    Related
    • 10 Jul 2023
    • In Practice

    The Harvard Business School Faculty Summer Reader 2023

    What books are HBS faculty members reading this summer—and are certain publications especially meaningful to them? Turns out, faculty are interested in a variety of topics, everything from exploring spirituality and confronting climate View Details
    Keywords: by Dina Gerdeman