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  • All HBS Web  (2,761)
    • People  (6)
    • News  (748)
    • Research  (1,529)
    • Events  (16)
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  • All HBS Web  (2,761)
    • People  (6)
    • News  (748)
    • Research  (1,529)
    • Events  (16)
    • Multimedia  (4)
  • Faculty Publications  (448)
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  • 14 Feb 2017
  • First Look

First Look at New Research: February 14

countries. I find that price levels are identical about 72% of the time. Price changes are not synchronized but have similar frequencies and average sizes. These results have implications for national... View Details
Keywords: Sean Silverthorne
  • 13 Mar 2023
  • Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

consultancies and accounting firms already do this by putting “cohorts” of new employees on similar professional development tracks, with shared workshops, activities, and milestones View Details
Keywords: by Rachel Layne; Health
  • 10 Jan 2017
  • First Look

First Look at New Research: January 10, 2017

forthcoming HarperCollins Kissinger the Negotiator: Lessons from Dealmaking at the Highest Level By: Sebenius, James K., R. Nicholas Burns, and Robert H. Mnookin (with a forward by Henry A. Kissinger)... View Details
Keywords: Sean Silverthorne
  • 04 Jun 2020
  • Book

It’s Not About You: Why Leaders Need to Look Outward

more included while making others at least feel the same, maybe even more included. Great leaders are great at increasing inclusion for all without a fixed pie. And this pandemic has made that just go to a varsity sport View Details
Keywords: by Kristen Senz
  • 22 May 2012
  • First Look

First Look: May 22

Carliss Baldwin, and John Rusnak Publication:In Design Structure Matrix Methods and Applications, edited by S.D. Eppinger and T.R. Browning. The... View Details
Keywords: Sean Silverthorne
  • 12 Oct 2011
  • First Look

First Look: October 12

equity critics claim that leveraged buyouts bring huge job losses. To investigate this claim, we construct and analyze a new dataset that covers U.S. private equity transactions from 1980 to 2005. We track... View Details
Keywords: Sean Silverthorne
  • 09 Apr 2018
  • Sharpening Your Skills

The Dark Side of Performance Bonuses

where they stand relative to their coworkers. Does telling an employee that her job performance falls in the bottom of her group better her performance? CEO Bonus Plans: And How to Fix Them While... View Details
Keywords: by Sean Silverthorne
  • June 2020 (Revised May 2022)
  • Case

Vanguard Retail Operations (A)

By: Willy C. Shih and Antonio Moreno
The first two cases in this series are set in the financial services industry, and explore whether it is better for back-office workers to be generalists who provide the flexibility of being able to handle the complete range of transactions that the company faces or... View Details
Keywords: Pooling; Generalist Model; Specialist Model; Operations; Service Operations; Management; Job Design and Levels; Financial Services Industry; United States
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Shih, Willy C., and Antonio Moreno. "Vanguard Retail Operations (A)." Harvard Business School Case 620-104, June 2020. (Revised May 2022.)
  • 05 Dec 2018
  • Research & Ideas

Why Managers Should Reveal Their Failures

feel malicious envy, they engage in counterproductive work to harm other people,” Brooks says. “They tend to undermine others and try to slow them down.” Revealing failures won’t tarnish your image The HBS team set out to test for View Details
Keywords: by Dina Gerdeman
  • Web

Becoming a Board Member - Alumni

organization) Volunteer to serve on a non-profit board Articles and more on joining and leading boards Showcase Your Value Similar to a job search, you need to articulate your... View Details
  • 01 Mar 2019
  • News

The Burden Legacy

reforms. Burden Hall was made possible by the Burden family, leaders in business and the arts. A big space designed for big moments, it became the focal point of community life at HBS. In the fall of 2017,... View Details
Keywords: Linda Kush
  • 11 Jul 2019
  • Sharpening Your Skills

Deconstructing 'Customer Experience'

when you don’t. A Good Place to Start Terror at the TajUnder terrorist attack, employees of the Taj Mahal Palace and Tower bravely stayed at their posts to help guests. A multimedia case study looks at the hotel's customer-centered... View Details
Keywords: by Sean Silverthorne; Retail; Service
  • June 2020
  • Supplement

RBC: Transforming Transformation (B)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia
In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details
Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada
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Bernstein, Ethan, Francesca Gino, and Aldo Sesia. "RBC: Transforming Transformation (B)." Harvard Business School Supplement 920-045, June 2020.
  • 14 May 2013
  • First Look

First Look: May 14

http://www.people.hbs.edu/mrhodeskropf/GovernanceCEOTurnoverMS.pdf 2006 Journal of Law, Economics & Organization Contractual Incompleteness, Contingent Control Rights, and the Design of Internet Portal... View Details
Keywords: Sean Silverthorne
  • 12 Aug 2019
  • Research & Ideas

How Scale Changes a Manager's Responsibilities

the design wasn’t simple, it wouldn’t get on the roadmap. It’s the job of CEO/founders and their leadership teams to make sure this is clear to every employee, View Details
Keywords: by Julia Austin
  • 01 Apr 2013
  • Research & Ideas

First Minutes are Critical in New-Employee Orientation

The first few minutes of new employee orientation, if done right, can lead to happier and more productive workers and, ultimately, increased customer satisfaction. Unfortunately, a lot of companies do it wrong. In many firms, employee... View Details
Keywords: by Carmen Nobel; Web Services; Service; Telecommunications
  • 07 Oct 2014
  • First Look

First Look: October 7

Experiment in Computational Biology By: Boudreau, Kevin J., and Karim Lakhani Abstract—Most of society's innovation systems―academic science, the patent system, open source, etc.―are "open" in the sense that they are View Details
Keywords: Sean Silverthorne
  • Web

Hiring International Students

position and also document at least 3 of the following additional recruitment efforts: Posting the position on the employer’s web site Participation in Job Fairs Posting of the position on View Details
  • Web

Online Finance & Accounting Courses | HBS Online

Ivashina, Randolph Cohen, & Arthur Segel Take your finance knowledge to the next level by learning how to maximize investment portfolio value with alternative investments, including private equity and real... View Details
  • 01 Jun 2023
  • News

Curb Appeal

residents depend on sanitation every single day—to empty the litter bins, sweep and plow the streets, pick up the trash and recycling, and more. “If we don’t do our View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Justice, Public Order, and Safety Activities
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